Monica West (***) ***-

****

**** ******** *****, ****** ****, TN 37174

acedbg@r.postjobfree.com

SKILLS

? Dropbox ? Filing ? Impact

? Word Perfect ? Printers ? Fax Press

? Microsoft Excel ? Scanners ? GoldMine

? Microsoft Word ? Fax Machines ? Zip

Forms

? Microsoft Access ? Copy Machines ? MLXChange

? Adobe Photoshop ? 10 Key by Touch ?

Publisher Pro

? QuickBooks - Pro ? Microfilm Machines ? Adobe

Acrobat

? Microsoft Outlook ? Multi-line Switchboard ?

SeBoise Imaging

? Microsoft PowerPoint ? Typing 60+ words per minute ?

REO Servicing Websites

? Microsoft Outlook Express ? Pitney Bowes Postage Machines ?

Realtracks

? Telecommunication Machine for the Hearing Impaired ?

Desktop Originator

PROFESSIONAL EXEPERIENCE

RELIANCE FIRST CAPITAL

May2013 - October

2013

FILE STARTER

Order, follow up with and review Appraisal Reports, including FHA and VA.

Order, follow up with and review Title Reports, working with title to get

title cleared of items not of the borrowers. Order, follow up with and

review Certificates of Eligibility though the VA website. Order and

transfer FHA case numbers. Prepare and submit subordination request.

OFFICE OF GROUP BENEFITS - STATE OF LOUISIANA

November 2009 - January 2013

ANALYST 1

Investigate/resolve provider and claims holds/edits to allow automatic

adjudication by the system. Data enter paper claims into the claims

operating system and process health insurance claims by applying proper

rules and procedures to assure correct benefits are issued in response to

bills submitted by providers and plan members. In addition, medical

records, completed pre-certification, pre-determinations, and other case

documentation are prepared for system scanning and resulting images

reviewed for correctness. Utilize claims operating procedures manual and

other current technology for research and reference for guidance in paying

claims accurately. Participate in training classes to enhance and upgrade

claims processing skills. Participate in the cross-training of other team

members. Assist other Adjusters and Management with projects involving the

use of Microsoft Excel, Access and Word. Prepare newly received

chiropractic claims for review by the Chiropractic Consultant by printing

claims information, entering notes once the claim has been reviewed. Entry

of audits assigned to each Claim Department team, recording results of

audits and notating any corrections and the steps taken for completion of

the audit for the Assistant Manager of the Claims Department.

MERIT REALTY

January 2005 -

November 2007

TRANSACTION COORDINATOR / MARKETING ASSISTANT / ASSISTANT to

COMPANY PRESIDENT / REALTOR@

- TRANSACTION MANAGEMENT: Manage and close buying and selling transactions

from conception to close for Merit's agents (approximately 10 - 27 files

per month): Open escrow and fax all necessary information to lender.

Coordinate inspections, follow up with: appraisals, loan docs and escrow

instructions. Confirm file has all disclosures necessary and are signed

by all parties, commission assignments from title are correct and manage

any problems that may arise on the Preliminary Title Report, confirm the

title company has necessary information to order payoffs. Answer any

questions clients may have regarding the transaction. Type, follow up for

signatures and forward any Addendums necessary to close escrow. Order

home warranties, HOA Resale Packs and HOA Demands. Insure file is in

proper order for Broker to close and be in compliance of all regulations

per the REALTOR Association. Manage and close all properties listed with

Merit Realty's sister acquisition companies F Flats, LLC & RM Property

Holdings, LLC (approximately 4 - 12 files per month). Create a listing

file with all necessary disclosures and contracts. Answer all incoming

calls regarding the properties. Create Counter Offers and negotiate with

the Buyers Agent, per Sellers instructions, to get the property in

contract. Open escrow and manage transaction through-out the escrow

process. Enter all Bank Owned, Distress Sales, Short Sales and

Foreclosure listings in MLS and update the MLS to reflect status changes

of properties listed.

- RENTALS: . Manage all rental properties owned by both acquisition

companies. List, advertise, show, negotiate and create all necessary

paperwork to get homes leased. Collect rents and schedule maintenance

for properties.

- MARKETING: . Manage and create all marketing materials including weekly

newspaper ads, for advertising properties and recruiting, monthly ads for

all Real Estate publications. . Create and post daily Craigslist ads for

company listings and recruiting, receiving calls and routing to available

agents. . Upload and update all property information on company web-site.

- ASSIST PRESIDENT: . Assist President of Merit Realty in all aspects of

company business, including coordinating schedule, coordinating meeting

arrangements, managing e-mail, assisting all agents in procuring new

business. . Capture incoming leads and distribute to agents. .

PowerPoint presentations. . Maintain schedule, schedule traveling

arrangements and personal requests.

- MISCELLANEOUS: Manage utilities turn on and turn off request for all

company owned and bank owned properties.

. Train new agents and get them started in all aspects of our company

procedures and marketing specifically on www.craigslist.com. Get new

agents familiar with our lead system, company procedures and the escrow

process.

REALTY 1 LAS VEGAS

September 2004 -

January 2005

ESCROW MANAGER / REALTOR@

Manage and close all transactions, representing buyers and/or sellers,

from conception to close. Coordinate all inspections with all parties

involved. Prepare marketing material including real estate publication

ads, newspaper ads and correspondence to clients, potential clients and

past clients. Track marketing results from all sources. Create systems,

procedures and forms for all aspects of the office to assure proficiency.

Manage all incoming leads to assure they are called in a timely manner and

get the information they are requesting to get the most out of the money

allocated to our marketing efforts. Budget and Sales Projection Reports,

office supply and REALTOR@ form maintenance for MLS station.

MERIT REALTY / RM PROPERTY HOLDINGS, LLC.

October 2003 - September 2004

ADMINISTRATIVE ASSISTANT / REALTOR@

Home sales, manage escrows, walk-through's, home inspections. All REALTOR@

duties required to procure business, manage clients, escrows and closings.

Enter and revise all receipts and bills in Quickbooks for the Accounting

Department. Download and write up leads from computer lead generator.

Create and oversee the mailing of fliers to recruit new agents. Create and

distribute fliers, with neighborhood comparatives, for all agents. Create

and produce procedure manuals for new agents, revise and create in-house

forms. Update list of all homes and home information listed with the

Default Department, R.M. Property Holdings and in-house listings. Enter

and revise listings into the MLS for Default Department and R.M.

Properties. Research for the Default Department for out-of-state

licensing requirements for planned office expansion. Make travel

arrangements, order business cards, purchase office supplies and organize

MLS work station and REALTOR@ forms.

LIQUID FORCE WAKEBOARDS

May 2002 - March 2003

SALES / CUSTOMER SERVICE / ACCOUNTS RECEIVABLE / COLLECTIONS

Prepare credit hold reports for customer accounts that are past due and on

credit hold. Schedule and receive payments with customers to release their

account off hold and schedule their shipments. Find and research all

discrepancies in customer accounts or billing and shipping information and

reconciling them with the customer and the Accounting Department. All

varied Customer Service duties. Prepare material for Sales Meetings

(including PowerPoint presentations, price/order forms) trade shows and

send product information to potential customers. Assist Vice President

with monthly, yearly and financial forecasts.

LIQUID FORCE WAKEBOARDS

May 2000 - September 2001

INTERNATIONAL SALES COORDINATOR

Responsible for 42 international accounts, schedule shipments, enter

orders and maintaining customer information. Send warranty product and

any other services the customers may require. Create commercial invoices,

contact freight forwarders for pick up, a liaison between the accounting

department and the customer for payment (letters of credit, wire

transfers, credit card payments and term customers). Prepare material for

Sales Meetings, Trade Shows and send product information to potential

customers. Assist Vice President with monthly, yearly and financial

forecasts.

DELTA ENVIRONMENTAL PRODUCTS, INC.

September 1998 - March 2000

PURCHASING ASSISTANT

Prepare daily and weekly inventory re-order reports. Enter and expedite

all purchase orders and shipments received, month-end inventory counts,

vendor price comparisons. Maintain record and enter data for monthly and

yearly sales reports. Maintain and mail all certification letters to

waste water treatment plant installers and distributors. Computer entry

updates, distributor / installer and vendor database maintenance and

customer service duties. Enter delivery tickets for warranty, non-

warranty reports and customer orders. Perform complex and / or varied

typing assignments and duties. Human resource duties - take applications,

pre-screen and work with new hires for the manufacturing warehouse

employees.

STRONG AUTOMOTIVE MERCHANDISING

May 1997 - August 1998

ASSISTANT MEDIA BUYER

Assist Media Buyer in placement and follow up of all media buys in a six-

state area. Post Buy Analysis of media buys and follow- up with all

vendors regarding ads run. Arrange monthly area meetings for automotive

dealer associations. Responsible for office supply maintenance, petty

cash, reconciliation's and all purchase orders. Route all incoming and

outgoing faxes, answer all incoming calls and incoming and outgoing mail.

EDUCATION

1993 / May - Central High School - High School Diploma Acquired

PROFESSIONAL EDUCATION

2003 / June - Real Estate School of Nevada - NEVADA REAL ESTATE LICENSED

ACQUIRED

1999 / June - Intermediate Excel Training Course

** References available upon request

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