MUHAMMAD WASEEM MALKANI

Dubai, UAE

Mobile-+971-*********

E-mail: acedbf@r.postjobfree.com

Objective Highly motivated and devoted team spirit to organization’s objectives by achieving

assigned targets within the job scope and limitations. To seek challenging and career

oriented position in the management that offers opportunity for professional growth,

challenging work environment, where I can utilize my skills, knowledge and

experience in obtaining the objectives of the organization.

Education B.S.I.T (Bachelor of Science and Information Technology)“Four years Program”

From University of Sindh Jamshoro, Pakistan 2001-2005

B.A (Economics) From Sachal Arts College (Affiliated to US Sindh)

Professional Al-Futtaim Group

experience Chrysler Group Middle East- Trading Enterprises

Dubai Branch

Ph: +971********

Abu Dhabi Branch

Ph:+971********

JOB TITLE : SERVICE ADVISOR FEB 2012 To Jan 2014

JOB DESCRIPTION:

Welcoming Customers on Arrival

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Providing best Customer Service Experience to all Booked and

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Walk-In Customers.

Analyzing automotive problems and services by listening to

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customer' description of symptoms; clarifying description of

s

problems; conducting inspections; taking test drives; checking

vehicle maintenance records; examining service schedules.

Verifying warranty, Service contract coverage by examining

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records and papers; explaining provisions and exclusions

Developing estimates by costing materials, supplies, and labor,

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calculating customer’s payments including deductibles.

Prepare Service/Repair Orders describing symptoms, problems, and

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causes discovered as well as repairs and services required; obtaining

approvals/signatures; entering RO into database system.

Maintaining customer rapport by explaining estimates and expected

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return of the vehicle; obtaining customer’s approval of estimates;

obtaining and providing contact telephone numbers; answering

questions and concerns; arraigning towing and temporary

transportation.

Maintains automotive records by recording problems and corrective

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actions planned.

Update Job Knowledge by participating in educational

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opportunities; Reading manufactures publications.

Enhancing Organization’s reputation by accepting ownership for

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accomplishing new and different requests; exploring

MCB Bank Ltd, Pakistan

MCB Bank Risala Road Branch, Hyderabad

Ph: +922*-*******

JOB TITLE: COLLECTION SUPERVISOR Feb 2008 to Jan 2012

JOB DESCRIPTION:

Managing Collection team I.E Controlling, Motivating, Organizing and

Coordination with Collectors.

Achieving Collection targets through Collection team, Assigned by the

Management.

To deal with direct and indirect Customers, Maintaining MIS of customers and

Collections Team.

Responsible for Prospecting and Hiring of productive Individuals of Credit

card and personal loan Team.

To deal with cross functional department i.e. Consumer operation,

Verification, Sales, IT, Credit, Admin, H.R, etc for resolving issues.

To deal with processing unit and FRMU department for maintaining records

for fraud cases.

Reporting directly to Head Office with concerned Authorities.

To manage TAT for Collection, to maintain the time span.

To provide Schedules and welcome letters, direct and indirect to customers.

To have continuous monitoring on Collection legal policy and its changes,

directives of STATE BANK, and to implement at Collection Team.

To check Collection cash books and pursue them on monthly basis.

To deal with hardcore customers and problematic customers.

To maintain daily staff attendance register and their leave applications, visit

plan sheet, cash flow sheets and daily calling sheets.

To manage the mailing systems outlook, webmail.

To provide feedback whenever required by the management.

To conduct training of Collection staff regarding cash handling and how to

deal problematic customers, punctual customers, usage of cash books, physical

visits at home and office.

Standard Chartered Bank, Pakistan

Standard Chartered Bank, Main Autobahn Road, Hyderabad

Pakistan

Ph: +922*-*******

JOB TITLE: TEAM LEADER COLLECTIONS Aug 2007 to Jan 2008

JOB DESCRIPTION:

To maintain cash books and daily attendance register.

To make early settlement sheets, requisitions sheets, waivers letter, offer letter,

guide customers for applications.

To make repossession letters and communicate with Car Repossess agents.

To deal insurance cases of vehicle total loss, death cases, vehicle accidents.

To make release letters of vehicle clearance of vehicle and conversation with

excise department.

Complete knowledge of litigation processes and disbursement of legal notices

and official documents to customers.

To deal with hardcore customers and problematic customers.

To deal with newspaper sales department about auction of vehicle, visit

customers for auction vehicle.

Visit out of city customers.

To maintain the return mails, return cheques, PDC’s (post dated cheques) and

follow up to those customers.

To manage my collection team completes monitoring of their performances

through MIS.

Direct reporting to collection manager (RCM).

To deal walking customers and make visit sheet for collection officers and to

checkout those MIS and daily resolved customers.

Successfully maintain and implement the process follow up to manage the

TAT.

Standard Chartered Bank, Pakistan

Standard Chartered Bank, Main Autobahn Road, Hyderabad

Pakistan

Ph: +922*-*******

JOB TITLE: COLLECTION OFFICER Feb 2006 to July 2007

JOB DESCRIPTION:

To work on collection MIS and update MIS also.

To conduct the telephonic calls to customers and those references persons.

To deal problematic and hardcore customers.

To maintain return cheques and post dated cheques PDC’s.

To maintain visit sheets and DCFC sheets.

To deal walking customers and cash handling.

To contact with current and delinquent customers remind for those liabilities.

To achieve given managements targets on daily basis and monthly basis.

To maintain the cash books and slips record.

To provide personal loans schedule, welcome letters and concern documents.

Coordinate with credit officers, to make advices of customer’s installment with

concern branches.

Visit to customer’s office address and home address.

To guide customers for applications and maintain his credit history.

To maintain office decorum and dressing.

Languages IELTS Certified 2010 (7 Band all Modules) From Australian Education

Organization (AEO)

Supporting Language skills : English, Urdu, Hindi, Punjabi

Personal

Information DRIVING LICENSE: VALID UAE DRIVING LICENSE AND OWN CAR

Father Name: Noor Muhammad Malkani

Nationality: Pakistani

Age as on Date: 31 Years

25th October 1982

Date of Birth:

Marital Status: Single

Computer Skills Strong Command on “SAP” Database system

“CTL” Online Credit Card System Database

“MOCHA” Kapeti Database for Running Finance and PL

Training Attended Service advisor (How to increase sales)

Introduction to Chrysler

Collection Strategies to Capture Customers

Importance of Follow up and its Methods

CSV (Customer Service Values) and its importance.

References Will be delivered if required

Contact this candidate