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Customer Service Medical

Location:
Nottingham, MD, 21237
Posted:
May 30, 2014

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Resume:

SARA V. COOK

**** ***** ****

Nottingham, Maryland 21236

Cell Phone: 410-***-****

acedax@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated and goal-oriented Legal Assistant with more than eight years of successful experience providing

legal support to attorneys and building client relationships. Proven effectiveness in case investigation, legal document

production, subpoena issuance, E-filing, legal research and legal writing. Demonstrated ability to acquire medical records

and resolve time sensitive projects.

AREAS OF EXPERTISE

Litigation Support Case Management Client Service

Legal Research Medical Records Acquisitioning Medical Records Analysis

Legal Administrator Legal Pleading Documentation Legal Document Summation

ACCOMPLISHMENTS

Formulated a case management system by transferring documents in electronic database increasing staff

access to essential information and permitting staff to improve client service with the ability to present an

accurate case status for the purpose of client communications.

Saved attorneys many hours of time by providing efficient, reliable, legal support to the attorney, which

resulted in increased profit for the firm and higher efficiency for the attorney.

PROFESSIONAL EXPERIENCE

Law Office Support

Conducted legal research and writing when needed.

Organized, indexed, and summarized legal files

Drafted legal pleadings and ensured accurate case information was utilized.

Acted as a liaison between clients and attorneys

Client Relations

Interviewed clients and analyzed factual information gathered from interviews

Provided client with case information when prompted

Obtained case information from client for the purpose of pursuing the relevant legal claim

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PROFESSIONAL EXPERIENCE

Case Management/Investigation

Conducted factual investigation of clients’ legal claims

Issued subpoenas to medical and non-medical providers for needed records

Managed a case load of bankruptcy cases for processing and monitoring

E-filed bankruptcy legal pleadings, such as Proof of Claim, Notice of Appearance, Objections to Plan, and

Motions on Pacer

Developed a directory for case data and case summary information utilizing Microsoft Access

EMPLOYMENT HISTORY

Administrative Assistant 2007-Present

Community College of Baltimore County Baltimore, MD

Administered a variety of tests (Placement, CLEP, Proctored, External, Science, Writing, CPL) to students and staff

Organized paper tests and developed and maintained the filing system for student data

Answered phones, transcribed messages, and responded to e-mails

Completed any other administrative projects as needed

Litigation Paralegal 2005 – 2007

Rollins, Smalkin, Richards, and Mackie, LLP Baltimore, MD

Issued subpoenas to medical and non-medical providers for needed records

Developed a directory for case data and case summary information

Prepared trial notebooks and conducted summation of all records and lead paint matters

Litigation Paralegal 2000 – 2005

Law Offices of Peter G. Angelos Baltimore, MD

Managed over seventy-five asbestos cases from start to finish

Organized, indexed, and summarized medical records

Interviewed clients and composed a report of findings

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Bachelors of Science, Paralegal Studies Stevenson University Stevenson, MD

Associate in Arts, General Studies CCBC Baltimore, MD

AFFILIATIONS

National Association of Paralegals Active Member

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TECHNOLOGY EXPERTISE

Proficient in Microsoft Word, Corel WordPerfect, Westlaw, Lexis Nexis, Safari, Microsoft Outlook, Microsoft

PowerPoint and Internet Explorer

Internet Navigation and Research

Working knowledge of SCT/BANNER Student Information Systems – data entry, retrieval and tracking

Familiar with Needles, Time Matters, Time Slips, Microsoft Excel, and Microsoft Access

VOLUNTEER WORK

Child Care Youth Aide Maryland School for the Blind Baltimore, Maryland

Assist visually impaired and physically disabled students to and from activities, pool, field trips off campus

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