Mercy Donez

**** ************* ****,

#****

San Antonio, Texas 78229

aceda3@r.postjobfree.com

210-***-****

Career Objective:

To obtain a challenging position that offers growth and the diversity of

responsibilities, which

utilize my acquired skills and qualifications in the Business/Finance

field. I am a hard worker, dependable, fast learner, team player,

dedicated and am very confident that I would serve as a great asset to your

company. I put a lot pride and integrity in my work and look forward to

applying my work ethics in your organization.

Professional Experience:

. Consists of Consumer & Business to Business Collections, Skip-Tracing,

Office Management, Administrative Assistant, Assistant Finance

Manager, Underwriter, Marketing, Accounting, Bookkeeping and Project

Management.

. Advanced knowledge of Microsoft Office XP; Word, Excel, Access,

Outlook Express, AS/400, Chronicle and Quickbooks Pro.

. Other duties include type 85 wpm, the ability to manage multiple

projects and achieve deadlines within a stressful environment under

minimal supervision.

. Excellent communication and organizational. Ability to interact

positively with all levels of internal and external personnel.

Demonstrated analytical and problem solving.

. Bilingual; English/Spanish, both oral and written.

Work History:

Blue Line Roofing & Construction November 2012-March 2014

File Manager/Administrative Assistant

. Screen telephone calls, refers to the appropriate staff member.

. Obtained customer information when potential customers would call in

for a roof or construction estimate, create folder, assign to the

Estimator.

. Prepared and formated information into databases and spreadsheets.

. Responsible for assigning services to a Project Manager, advise the

insurance adjuster of Project Manager and would monitor file until the

completion of the project.

. Assist with the preparation of presentation materials including

creating, proofreading, editing and printing.

. Handled departmental administrative duties. Maintain calendars,

arrange appointments, meetings and travel itineraries.

. Completed expense reports.

. Collections, setup payment arrangements, assistes customers with a

hardship payment plan until account was in full, issue reimbursements

and adjustments, when necessary.

Mercy Donez

Resume of Qualifications

Conns Corporate Office Call Center February 2010 - October

2012

Collection Specialists

. Handled inbound and outbound calls on accounts 15, 30, 60, 90 & 120's

days delinquent.

. Educate customers on Installment Agreement and cash options, along

with insurances purchased.

. Promoted to handle mandatory accounts, which have not been paid in the

last seven months and promoted to handle charge off accounts.

Extensive skip-tracing to locate customer, offer settlements, make

payment arrangements, follow up with customer monthly to assure

payment would be processed to zero the outstanding balance.

. Also worked Offline accounts which were 30-90 days past due.

. Extensive skip-tracing with Eport/Equifax, Accurint, Fast Data, First

Search and TLO Investigations.

. Assist with Spanish calls to obtain or negotiate payment arrangements.

CNAC Finance Company/JD Byrider Call Center April 2007- January 2010

Collection Specialists/Assistant Finance Manager

. Managed $1.7 million portfolio by submitting friendly reminders on

current and past due accounts.

. Work with customers through financial hardship and placed on a payment

plan to avoid repossession of the unit.

. Field visits on delinquent accounts as well as skip tracing, when

necessary.

. Assisted in redemption of repossessed unit to avoid excessive charge

off.

. Prepare and follow up on bankruptcies, maintain lot inventory, submit

daily reports.

. Assistant with all Spanish speaking customers, service issues and

counsel customers to continue making payments as per their Installment

Agreement.

Assistant Finance Manager

. Interview potential customers, verify employment, residency, proof of

income, obtain credit bureau report, conduct budget analysis and make

decision to see if customer was a good candidate for program.

. Prepare and review Installment Contract with customer.

. Was able to maintain portfolio, earn bonuses, maintain top collector

throughout the city, as well as take on extra responsibilities.

. Served as a liaison for management.

Conns Corporate Office Call Center October 2005-

April 2007

Collections Specialists

. Crossed trained in several departments to include accounts 15-90 days

delinquent.

. Negotiate with customers, obtain payment over the telephone and work

well with customers on service and warranty issues to keep account

current.

. Promoted to handle 120 days past due accounts.

. Utilize skip-tracing, fast data, Eport/Equifax to obtain current

information.

Blackmon-Mooring Steamatic, Inc. July 1997- September

2005

Collections Supervisor

. Crossed trained in several positions within the company to include;

Scheduling Coordinator, Department Coordinator, Agent Marketing and

promoted to Collections Department Supervisor.

. Responsible for accounts receivable, general ledger, accounts

reconciliation, daily deposit applications, daily sales reports and

weekly meetings to review and collect on outstanding accounts, month-

end adjustments and credits, accounts aging reports and journal

entries.

. Established and maintained files and records.

. Provided back-up support to Administrative Specialists in other

locations.

. Provided training to other non-exempt personnel.

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Education:

Southwest High School - 1990

Career Institute: Legal Secretary - 1991

References:

Available upon request

Contact this candidate