Page */*

Jacqueline Thomas Oakland, CA

email: aced3b@r.postjobfree.com Mobile: 510-***-****

Summary

Multi-faceted, detail oriented, efficient, administrative professional with 10+ years

of experience supporting executives, businesses and clients. Proficient in all of the standard office desktop software, Diversified skill sets covering client relations, writing, data entry, database management and project management. Excellent inter-personal, phone and digital communication skills.

Customer Service Skills

• Project Management: Highly organized & detail oriented

• Ability to identify and anticipate customers needs, maintain customer / vendor

relations, follow through

• Ability to learn new programs & software rapidly

• Call Center, handle customer inquiries, complaints, billing questions and payment

extension/service requests.

• Financial transactions: wire transfers, credit card, check cashing

• Software: Microsoft Office Suite; Salesforce, QuickBooks, IContact, Oracle Data Entry,

Connect2A

• Database management, Data Entry, typing, filing

Education

CompTIA A+ Certificate The Stride Center San Pablo, CA

Microsoft Office Suite Training Certificate Berkeley City College Berkeley, CA

Bachelors of Arts (In progress) University California Berkeley, CA

Associate of Arts, Social Sciences /Humanities Sacramento City College Sacramento, CA

Experience

Murphy McKay Associates IT Relocation Tech 2/14 – Present

Locate coded workstation; draw schematic; breakdown workstations by: disconnect CPU’s, monitors, docking ports; printers & all peripherals, monitor installs. Pack and code equipment. Reconnect according to schematic in new location, perform cable management.

Adecco/Modis Windows 7 Migration Desktop Support Tech 1/14 – 3/14

Refer to the Windows 7 Migration Equipment Breakdown List spreadsheet for the

number of assets and strategy for each asset. Identify the workstations where new equipment is to be installed. Locate tech kit, replacement PCs, memory, docking stations,

and adapters and relocate to appropriate workstations. Perform PC to PC Migration,

In-Place Migrations and laptop in-place migrations. Resolve any known issues with assets not remedied from the previous night. Document start and end times for

resolution for each issue. Verify that the end users can log into the domain. Verify

that the end users have access and can print to a network and/or local printer.

Move end-of-life assets to the designated area within the site. Verify that end

users are satisfied with the migration.

Bayside Solutions Relocation & Sutter Health Desktop Support Tech 4/11 – Present

Provide in-house support for internal users, provide in-house support, imaging and deployment of PC hardware and software applications for Windows 7 & Epic Roll Over. Troubleshoot, resolve, and escalate control center assigned incidents. Complete

Remedy Incident Tickets, map department and compile excel spreadsheets for ports,

outlets, and equipment. Provide in-house support for populating and managing all device and demographic data. Upgrade all Dell PC's and printers to HP. Deploy laptops, carts, printers, label scanners. Assemble and install Erontron equipment for wall mounts, laptops, and carts. Locate

coded workstation; draw schematic; breakdown workstations; disconnect CPU’s, monitors, docking ports; printers & all

peripherals; pack, code, and reconnect according to schematic in new location, cable management.

Page 2/2

Mobile: 510-***-****

Jacqueline Thomas

Oakland, CA 94609 Phone: aced3b@r.postjobfree.com

The Stride Center Employment Services Associate 11/12 - 6/13

Report to department manager. Maintain employment records database using Salesforce. Research employment opportunities and publish weekly job bulletin using I-Contact. Perform outreach via phone, email, and in-person to program alumni to track employment status and use of job search resources. Organize special events such as mock interviews, professional development workshops, and field trips. Present to potential program candidates. Perform front desk duties.

People’s Grocery Engagement Coordinator 9/11 - 10/12

Planned and implemented “Flavas of the Garden” weekly event, conducted door to door and social media outreach, workshops, and special events for targeted California Hotel, West Oakland and wider Oakland Area Residents. Conducted historical and agriculturally focused garden tours, nutritional menu planning, and food preparation. Assisted in the planning

of new garden kitchen and instituted sanitation codes for garden kitchen. Conduct conflict mediation between residents if needed; garden maintenance, planting, harvesting. Gathered health, nutrition and attendance data and submitted quarterly reports.

Burgess & Company CPA - San Francisco, CA File Clerk 4/07 - 1/11

Updated U.S., Federal, California and Standard tax code library. Managed client billing files. Archived client billing files. Managed yearly mass mailing of client tax docs through Post Office UPS, FedEx, etc. Substitute and lunch time receptionist.

Alameda County - Oakland, CA Inspector 6/2010 & 11/2011

Working through Voter Registrar’s office; set up polling place according to US Federal regulations, assembled and configured voting machines, and assisted voters, poll watchers and poll workers. Tallied votes according to US Federal regulations disassembled machines and closed polls.

Myers Law Firm - San Francisco, CA Client Services Coordinator I 5/06-10/06 & 04/07-10/09

Led client file archiving projects for the dissolution and the acquisition of two additional legal firms, compiled database and conducted mass mail merge for each. Orchestrated three moves for new Berkeley office. Interviewed and hired temporary staff. Developed relationships with the new site architect, graphic artist to design new office letterhead, business cards, notepads, signage, etc. Develop itinerary and arranged travel plans. Arranged various client meetings, seminars, workshops lectures, staff & and all office parties. Drafted various legal documents, coordinated legal courier service

Checkers Catering - Livermore, CA Order Desk/Receptionist 5/05–4/06

Front Desk Duties. Provided first line customer contact i.e. outlined product & procedures, processed orders. Perform extensive phone work routing calls using multi-line system and headset. Maintained order board, maintained event and vendor files.Create forms and mailing lists. Stocked driver racks, assisted in additional kitchen duties as needed.

California Check Cashing - Oakland, CA Teller 2/03 – 05/05

Acquired Federal Security Clearance. Processed Western Union global wire transfers. Documented and completed US Justice Department Title 31 Currency Transaction Reports. Researched & determined validity of currency and checks; balanced cash drawer, vault, and store. Key holder: opened and closed store coordinated secure cash transports, processed DMV Registrations, issued and processed pay day loans and invoices.

Contact this candidate