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Customer Service Sales

Location:
Poway, CA
Salary:
Negotiable
Posted:
June 01, 2014

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Resume:

James Navarro

***** ******* ****, *****, ** *****

858-***-**** / aced2f@r.postjobfree.com

Objective

To utilize a strong since and business background towards various technical marketing

and operational objectives

Skills and Accomplishments

• Approximately five years of technical writing experience applied to the creation

and maintenance of various product literature

• Collaborated with various departments to create different types of literature such

as datasheets, user manuals, CofAs, SOPs, brochures and product webpages.

Also developed style, formatting and layout designs for various literatures, which

included diagrams and graphics of product testing results.

• Able to upload data into systems such as Oracle, Accolade and File Maker

• Capable of presenting project status to all levels of a company

• Excellent problem solving and data analysis skills, with the ability to recommend

and implement possible solutions

• Analyzed a product crossreference request process for EMD Millipore, Inc. and

decreased process time by greater than two-fold (Six Sigma Green Belt Project)

• Demonstrated ability to train and provide internal customer service support

• Substantial computer skills pertaining to MS office, Visio, PowerPoint, Excel,

HTML, SAP, In Design, Acrobat, Accolade, At-Task and Basecamp

• Proficient at managing simultaneous projects with challenging timelines

• Capable of working independently or with dynamic, crossfunctional teams

• Car enthusiast/hobbiest, who has built an amateur race car (Acura RSX, Type S)

and raced at circuit tracks and drag strips. Also rebuilt engine of stated car from

164 whp to 364 whp, with the ability to tune car through a programmable ECU.

Experience

Technical Marketing Specialist

EMD Chemicals, Inc., an affiliate of Merck KGaA (2009-March 2014)

• Create and maintain literature, such as user manuals, brochures, datasheets,

CofAs, and web descriptions for various products and product lines

• Update and develop electronic files and web structure for various products

• Application of HTML programming towards the maintenance of the online

Database Library – an in-house product database

• Worked with a 3rd party marketing company to ascertain various sales leads

• Provide internal customer support to various departments, such as product

crossreferencing tasks and literature requests

• Use of Project Management software such as At-task, Basecamp and Accolade

• Knowledge of Visio, MS Office, In-Design, and other Graphical Software

Research Associate (Guava®/GPCR Drug Discovery/Luminex® Bead Technology)

Millipore Corporation (2005-2009)

• Developed Guava (Benchtop Flow Cytometer) assay detection kits, in addition to

generating and validating antibodies and reagents provided in those kits

• Successfully performed, troubleshooted, and optimized the processes associated

with the manufacturing and validation of Beadlyte products and reagents, using a

Luminex (Flow Cytometer) machine

• Produced Chemiscreen™ GPCR stable cell lines and Ready-To-Assay stable

cells, and developed cell-based assays for the detection of GPCR activation with

FLIPR™

• Trained members of QC, and other R&D professionals with technical information

regarding the use of the Guava and Luminex kits

• Researched and presented scientific articles for generation of New Product Ideas

(NPI) at weekly department meetings

• Familiar with Oracle, Accolade, Cellquest, Excel, SAP, MS Office, and Lotus

Notes

Research Associate (Drug Discovery)

Biosite, Inc. (2005)

• Received, processed, and managed an inventory of blood samples, which are

used for determining biological markers of various diseases and health problems

such as stroke, sepsis, acute coronary syndromes, heart failure, and drugs of

abuse

• Served as a liaison between Marker Discovery, a department involved with

discovering possible biological markers, Clinical Affairs, a department concerned

with gathering samples and relevant information from clinical sites, and Clients,

who provide and send the blood samples directly to me

Other tasks include an in-depth use of MS Excel, the operation and management

of –80 C freezers, as well as ordering and maintaining supplies and raw

materials

Assistant Scientist 1 (Quality Control)

Ligand Pharmaceuticals (2004)

• Conducted analytical reverse phase HPLC assays and viscosity tests as part of a

stability study for determining expiry dating of various final drug products, such

as the epidermal steroid gel, Targretin Gel, and the topical pain killer, Avinza

• Maintained stability chambers of various set temperatures and relative percent

humidity, as well as compiled, reviewed, and performed trend analysis of stability

data with the use of MS Excel and the company inhouse SAS software

• Delivered presentations regarding the results and analysis of the stability studies

Research Associate (Process Development)

BD Biosciences-Pharmingen (2001-2003)

• Utilized various affinity chromatography techniques to purify antibodies under

sterile and non-sterile conditions

• Performed HPLC, Nu-Page, IEF, NA/LE, Western Blot, ELISA, removal of

antibody aggregation, antibody conjugation, bead conjugation, I-MAG, Alexa/Li-

Cor Dye conjugation, and managed an inventory of raw material, laboratory

equipment, and final products

• Other tasks include department Safety Officer/Requisitioner/Buffer Maintenance

Create batch records of manufactured products

Education and Training

EMD Chemicals, Inc., an affiliate of Merck KGaA (Completed 2010)

Six Sigma Green Belt Training

University of California, San Diego (Completed 2001)

Bachelor of Science in Animal Physiology and Neuroscience (minor: Psychology)

References: Available upon request



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