Carlos R. Ochoa

**** ******* **. # ****

San Antonio, Texas 78229

Cell phone 210-***-****

aced1q@r.postjobfree.com

Objective Leadership position in business management where my demonstrated skills in management control, operations management strategies, and analyzing financial data can positively affect the economic growth of the agency.

Education August 1996 Our Lady of the Lake University San Antonio, TX

Master of Business Administration

MBA, Management, Pinnacle Honor Society

December 1988 Our Lady of the Lake University San Antonio, TX

Master of social Work

MSW, Administration

December 1975 St. Mary’s University San Antonio, TX

Bachelor of Arts

BA, Public Justice

Professional November 2013 Family Service Association of San Antonio, Inc.

Experience

Site Compliance Coordinator

• Create databases, support and analyzing data to ensure quick response to managerial, contractual and other requests for information that support federal and local regulations, contracts and agency service delivery system.

• Work with senior management and staff to establish, review and align program and operating policies to facilitate coordination of functions and operations between departments. Additionally, to establish responsibilities and procedures for attaining objectives, insuring that they meet Texas Department of Aging & Disability Services regulations, licensing, agency policy, accreditation standards and contractual standards as appropriate.

• Develop and implement a Data Governance Policy for the agency as a component of the Quality Assurance Policies and Procedures.

• Work with Directors and Managers to collect metric data for management, gap and trend analysis and reporting.

• Provide expertise in the research, development and implementation of best-practices in outcome evaluation and analysis.

• Ensure that the senior program remains in licensure compliance with the Texas Department of Aging & Disability (DADS) by providing quality assurance of client files, records, reporting and tracking, staff training, billing and monthly invoicing systems.

September 2003 Department of Family & Protective Services

San Antonio, TX

Contract Specialist III

• Work involves developing competitive & noncompetitive procurement

• Negotiating and awarding contracts

• Processing amendments

• Conducting fiscal & program monitoring of contracts

• Conducting on-site visits to determine compliances with Federal, State, and Regional policies and procedures

• Interact routinely with contractors, representatives from various state agencies and organizations, TX Department of Family & Protective Services staff, and the general public

• Resolve problems related to contract issues, such as service delivery, compliances, billing financial performance, and other contract terms

June 2002 Department of Family & Protective Services San Antonio, Tx

Child Protective Specialist

• Provide on-going service to children in substitute care to meet specific needs by using appropriate resources to move toward reunifying family or making other permanent plans for care of children

• Initiate appropriate legal action and/or testify in court to achieve protection or permanent placement plans for children

• Develop and maintain effective working relationship between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources

February 2000 SER Jobs for Progress, Inc. San Antonio, TX

Quality Assurance Coordinator

• Develop and recommend policies and procedures to improve operational effectives of programs

• Compile reports submitted to supervisory personnel concerning the reviews, results and recommendations regards the operations and financial condition of the organization’s unit

• Analyze data to determine any deficiencies in controls, duplication of effort, fraud, or lack of compliance with established policies, procedures or contractual requirements

• Preparing verbal and written reports and recommendations related to monitoring and auditing findings

June 1989 Camino Real State Operated Community, MHMR Lytle, TX

Director of Residential Community Services

• Responsible for the supervision/direction of all professional and administrative elements of Community Residential Services including Community Liaison, Continuity of Care and Community Resources Development

• Directed and coordinated several staff services functions such as personnel, accounting, budgeting, purchasing, training, material, and property management

• Planned and developed the biennial budget request and the monitoring of it thereafter

• Provided clinical support and supervision to all staff under jurisdiction, including treatment, formulating comprehensive treatment plan, diagnoses, and crisis intervention and appropriate medical record documentation

Professional Association of Certified Fraud Examiners

Memberships Local ACFE Chapter, San Antonio, TX

Associate Member of the Sheriff’s Association of Texas

Extracurricular September 1998 University of Texas at San Antonio

Activities Continued Education to completed 15 hrs. in accounting

Languages English and Spanish

Accreditations Certified Fraud Examiner

Department of Family & Protective Services-DFPS Tomorrow Program successfully completed 14 months Supervisory training

Certificate Management Development Program of the Governor’s Center for Management Development

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