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Customer Service High School

Location:
Carlisle, PA
Posted:
May 30, 2014

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Resume:

Rebecca Barclay

**** **** **** *****: 717-***-****

Carlisle, Pa 17015 acecve@r.postjobfree.com

Career Overview

OBJECTIVE: Committed and motivated professional with exceptional customer-relation and decision-making skills with

a strong work ethic, professional demeanor, and great initiative seeks a psychotherapist position.

Skill Highlights

● ●

Broad-ranging industry experience includes: school Collaborator

counseling, healthcare, childcare, and management. Critical and analytical thinker

● Highly organized with superior attention to detail ● Self-starter with professional manner

● Excellent communication skills ● Energetic

● ●

High level of stress tolerance Flexible

Core Accomplishments

Assisted and cared for others

● Provided personal assistance, emotional support, and other personal care to co-workers, patients, and

students. Counseled individuals with personal problems. Empathized with others during counseling

services.

Established and maintained interpersonal relationships

● Developed constructive and cooperative working relationships with students, supervisors, and other

team members, and maintained them over time.

Resolved conflicts and negotiated with others

● Handled complaints, settled disputes, and resolved grievances, conflicts, and negotiated with others.

Customer Service

● Handled patients, students, and parents effectively by identifying needs and assisted in solving problems.

Professional Experience

South Middleton Area School District January 2014 – May 2014

Iron Forge Educational Center (4-5 plus some 6)

Intern

Boiling Springs, Pa

● Co-facilitated counseling groups.

● Conferred with parents or guardians, teachers, and administrators, to discuss children's academic progress as well

as to resolve behavioral, academic, and personal problems.

● Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting

their education.

● Observed students during classroom and play activities to evaluate their performance, behavior, social

development, and physical health.

● Created and presented classroom guidance lessons.

Carlisle Area School District January 2013 – May 2013

North Dickinson Elementary (K-5)

Carlisle High School (9-12)

Intern

Carlisle, Pa

● Counseled students to help them identify, work through, and overcome personal, social, and behavior problems.

● Conferred with parents/guardians, school personnel, and professionals to discuss the student’s progress, resolved

problems, and determined priorities for students.

● Encouraged students to explore educational and vocational interests.

● Created and implemented lesson plans or guidance activities for individuals, groups, and classrooms.

● Reviewed transcripts to ensure students meet graduation criteria.

● Participated in professional development activities.

● Provided crisis intervention to students during difficult situations.

● Participated in Truancy Elimination Plan meetings, Instructional Support Team meetings, Individualized

Educational Plan meetings, and Child Study Team meetings.

Holy Spirit Hospital March 2009-

present

Patient Access Representative (Emergency Care Unit)

Camp Hill, Pa

● Accurately register Emergency Department patients.

● Explain policies and services to patients using medical knowledge.

● Maintain HIPAA compliance policies.

● Update patient accounts and information on a daily basis.

● Handle, process, and distribute confidential patient information.

KinderCare August 2004-

January 2009

Assistant Director & Group Supervisor

Pa

● Managed childcare facility of 65 children.

● Communicated effectively with staff, parents, and other professionals.

● Assisted staff with teaching skills and time management skills.

● Implemented teaching curriculum.

Education

West Chester University December 2005

Criminal Justice

Bachelor of Science

West Chester, PA

Messiah College May 2014

Counseling

Master of Arts

Mechanicsburg, PA

Professional Affiliations

American Counseling Association (ACA)

Chi Sigma Iota (CSI)



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