ERICK D. HAMILTON

**** **** ***** *****, ***** Prairie, TX 75052 • Cell: 469-***-**** • Email: acecqn@r.postjobfree.com

SUMMARY: Self-directed professional with extensive experience in the industry. Highly competent in all areas

of technical support. Strong customer service and problem solving skills. Proven ability to communicate well

with diverse groups and individuals. Organized and efficient with strong technical skills and the ability to manage

multiple tasks in a fast paced environment.

SKILLS:

• Anritsu Qualified

• Aerial & Scissor Lift Certified

• Fujitsu certified 600 trib, 150, 2400, flashwave 4500

• Naviscore CBX-500

• BICSI certified

• BICSI block, 66, 110 Krone

• Iron work

• Building and trouble shooting electronic equipment to component level

• Reading Blueprints and schematics

• Trouble shooting, testing pbx lines, DSX panels

• Terminate and test fiber

• Testing/provisioning T1, T3, OC48, OC192

• Lucent anymedia (DSO)

• DMS-100/200 (Nortel)

• The ability to read work prints, MOPs, instructional documentation, frontal drawings, wiring diagrams

• Installation/uninstall dc power (BDFB/PDC).

• Basic knowledge of AC/DC installation (rectifier).

• Basic knowledge of Ethernet

• Conduct fault isolation and resolution

• Use test equipment power meters to digital test equipment

• Interact directly with customers and support organizations/vendors that provide technical assistance

during outage isolation and resolution

• Direct transport network outage restorations and engage necessary resources to minimize impact

QUALIFICATIONS:

• Proficient with computer hardware

• Properly run, dress, form, secure and tie down all cabling with Velcro straps in a uniform fashion.

• Structured Cabling from patch panel to switch, Install, maintain and troubleshoot DS3/OCX Circuit, POTS, NEC

PBX, LAN/WAN,

• TCP/IP, Terminate RJ45 and RJ11,Jumper extension, AC/DC and grounding,

• Breakdown and assemble all equipment in a work-area prior to installing the equipment in the data center

cabinets/racks.

• Install routers, hubs and switches, building out closets, BTS, MUX, DACS.

• DSL internet connectivity proficient

• Analyzing and troubleshooting internet, software, OS, and peripherals

• Installation/uninstall dc power (BDFB/PDC).

• Available to work flexible hours

• Familiar with computer technology

• Knowledgeable in call routing processes

• Problem solving skills

• Knowledge of internet application software

• Windows 2000, XP, Vista, 7,8 and Macintosh OS X proficient

• Conduct fault isolation and resolution

• Ability to handle and prioritize outage and network issues efficiently and effectively

• Skilled in the operation of personal computers and accessing a variety of remote computer systems

WORK EXPERIENCE:

C4 Technical Services - CO Installer (present)

• Assist and/or unload all equipment and material deliveries; storing in the designated storage areas. Perform extensive

audits of all incoming equipment and material, entering into a database with 100% accuracy; affixing asset tags where

needed. Rack and stack AT&T, SPRINT, Lucent, Nortel, T-Mobile, Ericsson and Cisco System Equipment (LIM bays,

EBSC, PT2K switches, Nortel 1500 switches, CCMP, VSE,CPG, MME and HP server) Install, remove, or replace required

switch-operating mechanisms, interlocking machines, accessories, and similar signal equipment. Scoping and testing of all

om3 and om4 optical fiber trunks. Rack and stack, and patch network/server equipment IAW IEEE, BISCI, and TIA Data

Center standards., CCMP, VSE,CPG, MME and HP server, Install / decommission switches and servers in the data center,

Deploy copper and fiber patch cords connecting data center network/server equipment, Rack and stack installation of (LIM

bays, EBSC, PT2K switches, Nortel 1500.

Tek Systems/Tempest- Das Installer (present)

• Build up the head-end room with equipment (DUW 6601) and sweep RF cables with Anritsu testers Installed and

racked Ericsson mini link Rf Radio (rx/tx) 700,850,1900. Installation of all ladder racking and J hooks. Installed and

leveled cabinets. ran riser cable coaxial and fiber. terminated and installed connectors, Rau, bidirectional splitters in-

building antenna, Bda and Donor antenna’s. Prep Coaxial Cable for termination Crimping, lug, Built B & C connectors,

DXS panels Ran dc power and grounding of all equipment. Conducted sweep testing of all jobs completed.

FRONTIER COMMUNICATIONS – Internet Help Desk (IHD) (November 2012 – 2013)

• Analyzing, troubleshooting, and supporting the end-user with internet connectivity issues as they relate to the end user’s

service. Providing premier “Customer First” experience to every customer. Analyzing and troubleshooting of Premium

Technical clients beyond basic troubleshooting while maintaining a high level of customer service.

TEK SYSTEMS – Switch Installer (September 2012 – November 2012)

• Installed DSX panels, terminate power at BDFB, terminate power for Nortel DMS5250. Terminate PDC.

Installed Lim bay, LMS, Enet panels power verification for xacore cabinet. Ran xcon for enet frames.

Dressed in power for lim bay, enet and DPCC bays. Ran fiber, alarm and power cables. cabinets, racks, overhead

support structures, U-Bar, threaded rods, ladder racks, ground bus bars, slide rails, PDU’s, power cables, Ethernet, Coax, or Fiber

cabling to support new projects.

SENDERO DRILLING – Floor Hand, (September 2010 – August 2012)

• Connect pipe on drill floor (Lead Tongs) for oil wells. General maintenance on rig pumps, change oil,

chains and maintained diesel motors, trip pipe in and out of the hole. Rigged up and down for rig moves.

Rig derrick equipment and operate pumps to circulate mud through drill hole.

VERIZON – Fiber Network Technician (Network Operations), (September 2004 – August 2010)

• Configured network based on company standards. Fiber network using UPC/APC connection, spliced 1 to

864 fibers based on circuit design, turn in as builds as needed to ensure 100% completion on or before

due dates. Directly coordinate with NOC center to reestablish service due to outages on oc3 service and

above. Install T1, DS3, and OC192 service Facilities. Maintained interoffice and outer office facilities.

Operated test equipment to verify end to end circuit system. Provide information to complete jobs, work

orders, and service orders, coordinate assignments as needed, correct maps, and complete records, Aid

and assist other departments and contractors as required, completed power and tail laceing on all Dms and

mux eqt upon deadline to make due date, Terminated patch panels, backbones, main terminals, entrance

cables. Coordinate and disseminate information. Perform all other duties / assignments as required by

supervisor. Diagnose and repair faults in fiber network. Spliced 12-864 OM3 network fiber and spliced

head-end for DAS. Repair, test, run jumpers, drill floors, install raised floors, install anchors, level, align

and secure equipment and verify connections on Main Distribution Frame (MDF), wire wrap terminals

for t1 circuits as needed, terminated 12-24 port 66,110 patch panel.as well as rj45 termination (krone).

Install, maintain, update and document special circuits and facilities. Install fiber facility for cell sites.

SBC Telecom - NOC Support / Maintenance, (May 2000 – May 2004)

• Network monitoring SS7 Link, 532L DACS, SESS, CBX500. Provision/maintain national local

infrastructure for phone and Internet service. Used Tl1 on Tellabs 532L and 5500. O&M on Fujitsu

Muxs. Responsible for connectivity, clean flow of network, check equipment, and isolate any issues

within the network, tested T1, T3, OC12, OC48, over L/WAN network to local loop. Isolate issues

throughout network and head to head test with ilec. Test and resolve customer problems, provide

information to complete jobs and work orders. Interact with internal / external customers in a

professional manner to coordinate and disseminate information to complete job assignments and attain

service objectives. Aid and assist other departments as required. Working experience in central office

maintenance, central office equipment installation, network engineering, network provisioning and or

Tier I technical support working with numerous transport network technologies

GUILDE TECHNOLOGIES – Installer, (November 1999 – May 2000)

• Install Fujitsu 600 trib, 2400 multiplexers,DMS, responsible for power up testing and cross connect of

fibre to system. Tested 300, 900 pair, installing frames, cabinets, cables, ladders, radio cabinets,

transmission equipment, intercabinet, punchdown cables, nodes, install and test fiber optic lines,

singlemode and multimode. Perform test on 100 Mhz (CAT 5), 300 Mhz (CAT 6 and 7) data lines, install

and test backbone, installing j-hooks, ladder racks and cable trays, test end station for customer and install

voicemail data lines per customer preference.

CLOVER TECHNOLOGIES (AMERITECH) – Foreman, November (1998 – November 1999)

• Trained apprentices daily to journeyman status, develop plan for apprentices to utilize and complete

assigned jobs within the budget, fabricated special hardware for installation use, operated company test

equipment, perform test and measurement task within standards and rectify problems that were found

within the infrastructure, insured all blueprints asbuilts were accurate and complete, executed timesheets

for all crew members, install all routers and hubs.

ALL STAR SYSTEMS – Telecom Technician, (March 1997 – October 1998)

• Serviced NEC 2000, 2400, Mittel 2000 Elite, Intertel Axxces, AVT voicemail, also performed data and

voice drops (CAT 3, 5). Terminated patch panels, adds moves and changes, per customer request. Install

and test fiber optic lines, singlemode and multimode. Perform test on 100 Mhz (CAT 5), 300 Mhz (CAT

6 and 7) data lines,rj 45, terminated work station outlets install and test copper backbone.

EDUCATION:

Rets Electronic Institute Associate Degree Electronic Engineering Technology 1991

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