PATRICIA HOLSEN

***** *. **** **. #****

Scottsdale, Az 85255

224-***-****

acecoi@r.postjobfree.com

OBJECTIVE

Seeking the Challenging Position of a Administrative Assistant

SUMMARY OF QUALIFICATIONS

. 10 years Leadership Training and Experience while serving in the U.S

Navy: Veteran

. Professional Presentation skills and Public Speaking ability

. Confident communicator both orally and written

. Outstanding ability to prepare and maintain accurate records; computer

proficient.

. Excellent customer service skills, interpersonally and by phone.

. Exceptional ability to adapt to quick changes in strategy and approach to

reach varied groups and individuals both within the company and with

customers.

PROFESSIONAL EXPERIENCE

Sept 1999-July 2009 Petty Office Second Class U.S Navy / Active Duty

. Oct 1999-Dec 1999 - Served as Assistant Recruit of Company (AROC)

Designated to and held positional leadership for 80 female Recruits

while attending U.S Navy Recruit Training Command: Great Lakes, IL

. Dec 1999 - May 2000 - Served as Assistant Leading Officer for a class

of 40 Hospital Corpsman Students while attending Military Training:

Great Lakes, IL

. May 2000-March 2001 - Served as Hospital Corpsman in the following

areas:

Intensive Care Unit, Medical/Surgical Ward, Postpartum Ward, Labor and

Delivery Ward and Neonatal Intensive Care: Okinawa, Japan

o Enthusiastically took on added responsibilities by aggressively and

actively reconstituting these departments Infection Control Policies.

o Ensured Command readiness by teaching in-service classes to greater

than 300 personnel annually

. March 2001-June 2002 - Served as Leading Petty Officer for OB/GYN

Clinic

o Exceptionally managed 4 junior personnel while balancing a full

patient case load.

o Facilitated 95% Customer satisfaction by retooling patient flow

and disposition processes within the clinic and with the Medical

Physicians.

. June 2002-Dec 2003 - Program Manager - Staff Education and Training

o Subject Matter Expert; Proficiently Managed multiple military

educational and training programs for a large military training

network at Naval Hospital Okinawa, Japan

o Streamlined and transformed Command annual training program into

computerized format -reducing the loss of annual training man

hours by 14,000

o Lead Sexual Assault and Rape Trainer; educating over 10,000

active duty personnel

o Solely responsible for the accuracy and maintenance of 1100

staff education and training records

July 2004-July 2009 Physical Therapist Assistant Great Lakes, IL

. Independently Managed an Orthopedic Physical Therapy Clinic, working

with minimal supervision to carry out patient treatment programs,

update goals and make modifications based on patient progress and

status.

. Liaison between multidisciplinary clinics

. Diligently managed providers schedule templates, reviewed all clinic

referrals and booked appointments according to department procedures.

September 2009-October 2010 Center for Physical Excellence Prescott, AZ

. Para-Professional assisting 8 Physical Therapists in a highly

efficient and busy private practice setting.

. Supervised 3 Physical Therapy Technicians. Ensuring technician use of

proper exercise techniques and regimes, adherence to company police

and procedures and to handle any staffing issues.

. Adhere to all regulations set forth by the OSHA and JCAHO standards

utilizing the National Patient Safety Goals to maintain a safe, clean

and patient friendly environment.

November 2010-Septmeber 2012 Convent Alliance Rehab/PTA Arizona

. Overseeing Rehab care of each patient on schedule, working closely

with Speech, Occupational therapy and Nursing to ensure proper care

and progression of a patient to reach full potential to return to PLOF

or see placement care as needed.

. Consistently 90% productive or better to ensure revenue is made for

the SNF and for Convent Alliance Rehab while maintaining Medicare

standards of care and billing procedures.

. Promoted in September 2012 to Rehab Manager for Scottsdale Village

Square

September 2012-Jan 2013 Manager/Convent Alliance Rehab Scottsdale,

AZ

. Managed a 32 bed Rehab SNF unit and 90 bed Long Term Care unit.

. Balances duties and responsibilities as a Rehab Program Manager and a

treating therapist while maintaining 75% productivity.

. Supervised 5-8 therapy staff daily, coordinating and monitoring the

staff/patient workload, scheduling, productivity, compliance and

outcomes of therapy provided for all 3 therapy disciplines

. Establishes and conducts interdepartmental training to ensure Rehab

department goals are met and to continue with ongoing process

improvement and enhance the departments outcomes for success

professionally as a Rehab Dept. and for the company as a whole

. Promoted to Alliance Rehab Account Manager for the State of Arizona

January 2013-June 2013 Rehab Account Manager State of Arizona

. Managed 21 Rehab facilities and over 150 employees.

. Ensured all staff are 85-90% productive daily to maintain or exceed

budget revenue and to obtain budget margins

. Travel to each facility to ensure training for management and staff

are conducted

. Recruit, interview, hire and terminate employees

. Ensure and oversee employee records and credentialing

. Marketing and Recruiting

June 2013 - Present PRN Physical Therapy Assistant Scottsdale, AZ

. Currently functioning as an on call/PRN PTA for Select Medical and

Infinity Rehab companies.

. Providing immediate on call needs between 20-40 hours weekly

EDUCATION AND PROFESSIONAL TRAINING

Graduate - Professional and Personal Development: Advanced Leadership

Training

Klemmer and Associates - May 11, 2014

San Diego, CA

Graduate - Professional and Personal Development: Personal Mastery Training

Course

Klemmer and Associates - March 16, 2014

Scottsdale, AZ

Graduate - Professional and Personal Development: Champions Workshop

Klemmer and Associates - February 20, 2014

Scottsdale, AZ

Graduate- Bachelors of Science in Sports and Health Sciences, Major in

Sports Medicine

American Military University - August 15, 2009

Charles Town, WV

Graduate- Associate of Applied Science Degree as a Physical Therapist

Assistant

Gateway Technical College - May 20, 2008

Kenosha, WI

AWARDS AND RECOGNITION

Awarded - Navy Achievement Medal

Presented - 7 Navy Letters of Commendation

Presented -3 Navy Letters of Appreciation

Served 2 years as Command Color Guard and Master of Ceremonies for Naval

Hospital Okinawa, Japan

PROFESSIONAL AND PUBLIC RELATIONS

National Association of Professional Woman - NAPW Phoenix Chapter

Active VIP Member July 2013 - Current

. Presents/ Conducts monthly presentations on Women's Organizations,

leadership training and education, and personal, professional,

business growth and development

. Philanthropy: Dress for Success, American Heart Associated, Breast

Cancer Foundation and Girls Inc.

Contact this candidate