Post Job Free

Resume

Sign in

Customer Service Human Resources

Location:
New York, NY
Posted:
May 29, 2014

Contact this candidate

Resume:

TIMOTHY A. GORING

*** **** **** ******, *** YORK, NY 10036

MOBILE 508-***-**** – E-MAIL: acecog@r.postjobfree.com

EDUCATION

Columbia University, New York, NY May 2014

Master of Science – Emphasis Social Enterprise Administration

Concentration on Human Resources Management, Financial Management, and Recruiting

Trinity College, Hartford, CT May 2008

Bachelor of Arts – Educational Studies

Emphasis on social inequalities and social justice

WORK EXPERIENCE

BOTTEGA VENETA, New York, NY September 2013 – May 2014

Human Resources – Recruiting/ Training Intern

• Source, recruit, and train candidates for various positions within our retail and corporate locations

• Responsible for recruiting all interns among various departments for Spring/ Summer 2014

• Create and schedule all interviews for the Human Resources Department

• Conduct preliminary phone interviews for all candidates within retail and corporate locations

• Perform the initial in person interview with supervisor

• Primary point of contact for all interns and many external candidates

• Create internship postings among various universities and colleges

• Communicate regularly with colleges and universities across the NYC region

• Assist in the development and delivery of the product training manual

FOOD AND FINANCE HIGH SCHOOL, New York, NY September 2012 – May 2013

Clinical Coordinator Intern

• Conducted 15 individual therapy sessions with clients

• Advised clients with social, psychological, and behavioral issues

• Maintained and evaluated my clients files in preparation for college/employment

• Established rapport with my clients’ parents who come from impoverished communities

Mo Luan, New York, NY 2009 – 2012

Print Model

• Worked with Brooks Brothers

• Worked with diverse groups of people to achieve success of the campaign

• Assisted in fundraising on behalf of the companies for charities

JOHN HANCOCK LIFE INSURANCE, Boston, MA 2007 – 2009

Call Center Representative/ Account Manager

• Handled 100 brokers calls daily and was top 5 out of 500 Account Managers in

satisfaction

• Awarded the Dalbar Award for perfect customer service in February 2008 and July August

of 2009- 1% of Account Managers received perfect customer service

• Project management leader in training Account Mangers to handle conflict resolution

• Assisted Financial Advisors in understanding the fixed and variable annuity products

• Project management leader in training Account Managers to communicate more properly

• Collaborated Financial Advisors with placing financial trades within the stock market

• Ran excel spreadsheets to track when annuitized contracts were due

• Compliance team leader and compliance specialist

• Helped generate and correct 1099 and 5498 while being the Tax Team Leader

SKILLS

Workbench, AWD, RPS, Payment Entry, PowerPoint, Word, and Excel

OTHER ACCOMPLISHMENTS

• Eagle Scout in May 2003- 1% of Scouts achieve this honor

• National Honor Society, November 2004

• Habitat for Humanity – 2003 – 2007



Contact this candidate