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Customer Service Data Entry

Location:
Peoria, IL
Posted:
May 29, 2014

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Resume:

Sharon Resler

**** * ******* ***

West Peoria, IL 61604

acecoa@r.postjobfree.com

309-***-**** home - 309-***-**** cell

OBJECTIVE:

Seeking full-time employment opportunity that will utilize my skills and

knowledge to the benefit of your company.

SUMMARY:

. Hands on experience working on computer applications such as MS Word,

and MS Excel

. Strong Analytical skills in Microsoft Office (Primarily Excel) with

efficiency in analyzing the data from multiple systems.

. Strong verbal and written communication skills, problem solving skills

with ability to work independently and manage ones time.

SKILLS:

. Knowledge of computer software, such as MS Word, Excel and Power

Point.

. Ability to work independently and manage one's time.

. Verbal and written communication skills, problem solving skills,

attention to detail and interpersonal skills.

. Data Entry 20+ years experience

. 5 years experience in order entry plus 10 years in shipping and

receiving

. Customer Service experience 20+ years

. Ability to interact with customers effectively in resolving routine

problems.

. Ability to adapt to changing work requirements and priorities.

. Ability to demonstrate high level of service delivery

. Ability to interact with people who have different values, cultures,

or backgrounds.

. Basic bookkeeping work experience began as a volunteer position with

my church and from doing tax returns.

. Perform general office duties such as ordering supplies, maintaining

records management systems.

. Typing, filing, 10-key calculator and answering the phone.

. Prepare expense books experience began with my church as the Treasurer

and doing monthly reports.

. Sort and deliver mail

EXPERIENCE:

H & R Block/Zabaneh Franchises, LLC 1-309-***-**** X1035

December 1994 - April 2014

801 W Lake Ave, Suite 14A, Peoria, IL 61614

Senior Tax Advisor 5

* Prepare and transmit client returns to the IRS on a seasonal basis

* Check-in appointments and make prior phone calls to clients

* Daily reconciliation of cash drawer and making deposits

* Help clients in person or by phone in getting answers to when there

refund will be back

W. Altee Burpee 1-800-***-****

December 2011 - April 2013

300 Park Ave, Westminster, PA 18974

Merchandiser

* Set up seed displays in Menards, Target, Home Depot, Lowes, Send in

payroll information with the hours worked.

* Merchandise additional product during the growing season

Anderson Merchandisers 1-800-***-**** August

2011 - August 2012

421 SE 34th St, Amarillo, TX 79103

Merchandiser

* Service the Media Department inside of Best Buy doing ad sets and new

releases

* Work out daily drop shipments. Complete task per Anderson request.

Process department send backs.

L & R Distributors, Inc 1-718-***-****

August 2005 - August 2010

9301 Avenue D, Brooklyn, NY 11236

Merchandiser

* Maintain cleanliness and presentation of product on part-time basis

* Fill and order missing product

* Yearly aisle resets, Fax time sheet and order form to company

Pal Health Technologies 1-800-***-****

December 28, 2009 - January 28, 2010

1805 Riverway Dr, Pekin, IL 61554

Data Entry Clerk

* Data Entry of orthotic orders at beginning of assembly line

Manpower 1-309-***-**** October 11 -

Nov. 6, 2009

735 Main St, Peoria, IL 61602

Administrative Assistant

* Temp assembly work and data entry

* Hands on experience working on computer applications such as MS Word, and

MS Excel

* Strong verbal and written communication skills, problem solving skills

with ability to work independently and manage ones time.

* Strong Analytical skills in Microsoft Office (Primarily Excel) with

efficiency in analyzing the data from multiple systems.

Clifton 1-309-***-**** March

2004 - July 2008

301 SW Adams, Peoria, IL 61602

Logistics Analyst

* Procure small parts for assembly line

* Well-versed in maintaining Logistic Dashboard in MS Excel (daily)

* Proficient in handling any kitting issues might be missing parts, damaged

parts in the kit or build short requests for kits.

* Update reports on a daily basis, answer phone calls and email

* Separate and deliver area mail

Toys R Us 6002 1-309-***-**** August

1984 - August 2005

2601 W Lake Ave, Peoria, IL 61615

Logistics/Shipping-Receiving

< Reconcile cash drawer, daily receipts and deposits

< 13 years of hands on experience working in retail sector with strong

preference working in the logistics field

< Money Counter, Department Head

< Sales Associate and cashier

< Maintain the shipping/receiving of merchandise from UPS and FedEx

* Maintained pricing integrity of product as UPC Clerk

EDUCATION:

Limestone Community High School Diploma

Bartonville, IL

Illinois Central College

East Peoria, IL Some Classes

H&R Block Tax School

Peoria, IL 24 hrs yearly

Continued Ed

Senior Tax Advisor 5

REFERENCES:

Available Upon Request



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