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Customer Service Maintenance

Location:
United States
Posted:
May 29, 2014

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Resume:

Robert Ward

***** ***** ******

Largo Florida, **774 United States

502-***-****

acecma@r.postjobfree.com

PROFESSIONAL EXPERIENCE

ATRIA SENIOR LIVING, Louisville, Kentucky United States

Regional Maintenance Director, April 2007 March 2014

• Regional support to: Maintenance Directors, Executive Directors, Regional Vice President(s),

Regional Capital Project Directors.

• Review monthly budget analysis for all Maintenance / Housekeeping expenses. Improved expenses

by 33% in 6 months.

• Contractor compliance. Improved contractor service expenses by 25% in 4 months.

• Improved Maintenance / Housekeeping customer service surveys by 27% in 8 months.

• Improved Maintenance / Housekeeping employee satisfaction surveys by 20% in 8 months.

• Region semi annual Maintenance Director meeting. These meetings are designed to discuss national

vendor purchasing, budget training, e pro, contractor pricing, PC training, email training, policy &

procedures, preventative maintenance training, OSHA training, MSDS training, first impressions,

employee & customer satisfaction, meet & greet open discussion.

• Weekly conference calls with all new Maintenance and/or Housekeeping Directors.

• Monthly Maintenance / Housekeeping Director conference call.

• Weekly Regional Vice President conference call with Executive Directors.

• Semi Annual community site trip report.

• Community Capital expense meetings.

• Un plan Capital expense community visits.

• Life safety training. (Egress & Phillips Lifeline)

• Epro training.

• Online work order facilities management system training.

• R & M Reporting.

• Maintenance Playbook & PM Calendar checklist training

LOUISVILLE METRO DEPARTMENT OF CORRECTIONS Louisville, Kentucky United States

Correctional Officer, Dec 1998 – Mar 2007

• General public safety.

• Corrections safety officer. Maintained all chemical MSDS books, OSHA records, machinery training

log books.

• Property Officer. Maintained all inmate personal property.

• Sanitation Officer. Ran in house sanitation inmate crews.

E D U C AT I O N

Elizabethtown Tech, Kentucky United States

Elizabethtown Community College, Kentucky United States

11442 137th Street, Largo Florida, 33774 United States 502-***-**** acecma@r.postjobfree.com

ADDITIONAL SKILLS

• Microsoft Word & Excel savvy.

11442 137th Street, Largo Florida, 33774 United States 502-***-**** acecma@r.postjobfree.com



Contact this candidate