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Customer Service Manager

Location:
St. Louis, MO
Posted:
May 29, 2014

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Resume:

Lori J. Union

**** ******** *****

Florissant, Missouri 63033

Home Phone: 314-***-****

Cell: 314-***-****

aceclk@r.postjobfree.com

W O R K H I S T O R Y

Normandy School District August 2012-Present - School Nurse and

Wellness Coordinator

*Caregiver for students from Kg through 12th grade. Duties included

implementing school health and employee wellness programs. Assisting with

vaccination clinics and providing assistance to parents with applying for

healthcare insurance among many other duties according to protocols and

school district policies.

Esse Health January 2011-August 2012 - Telephone Triage

* Answer 50 to 70 incoming telephone calls and returning the calls from

patients in an internal medicine practice. Sick calls, answering health

questions, delivering lab results, patient teaching and scheduling patients

for sick visits and lab tests are a few of the duties associated with this

position. Also, assessing patients that walk into the office with

complaints of illness and patient teaching are an important part of this

position.

Medical Employment Directory February 2000-January 2011 (temporary) -

Staff LPN

* Accepted numerous assignments. Duties include, most recently, for a

national managed care

Company serving Medicaid recipients in the Pre-Certification Department,

utilizing InterQual guidelines to assist in the pre-certification process

to deliver optimum health care to clients. Other duties include, but not

limited to inbound and outbound telephone calls from providers. Up to

approximately 50 calls per day may be taken. Knowledge of Medicaid and

other healthcare management company policies and procedures utilized.

Ethel Hedgeman Lyle Academy August 2008 - June 2010 - School Nurse

* School Nurse-Manager. Nurse for an elementary school with approximately

600 students, responsible for many responsibilities including but not

limited to; implementing school health programs, administering medications

and treatments, maintaining school health records including vaccination

records, assisting in school health screening programs, triaging illness

and injury in the school setting according to protocols and school district

policies, etc. Responsible for training teachers and other staff for

emergencies as well as conducting informational in-services.

Division of Youth Services - Missouri May 2005 - August 2008 - LPN

II/School Nurse

* Duties as a LPN II are to care for teens incarcerated at a juvenile

correctional center. Working closely with a R.N. and medical director, the

care administered to children includes but is not limited to; full nursing

assessments, assisting with physical exams and PAP smears, phlebotomy,

laboratory testing, and maintained medical records including vaccination

records. Also taught level 1 Medication Aide training once a month to

employees required to have certification.

American Red Cross Adult Day Care January 2001 - April 2005 - Staff LPN

* Customer service skills were highlighted in his position as I cared for

the elderly and

disabled in an adult care setting. Responsibilities consisted of cooking,

serving food,

providing tours of the facility and counseling clients and their family.

Also kept

monthly records of client's health status, monitored client's health with

monthly vital

sign checks, administered medication, and kept in contact with clients'

physicians

and families in order to coordinate medications, therapy and any concerns

needing

attention. I was also responsible for acting as center manager when called

upon.

E D U C A T I O N

Bethesda Hospital-certificate 1995 (Intravenous Applications)

Applied Technology Technical School-diploma 1995 (Practical Nursing)

Forest Park Community College-certificate 1993 (Certified Medical

Technician)

Des Peres Healthcare System-certificate 1992 (Certified Nurse's Assistant)

Apollo College of Health Careers-certificate 1990 (Medical Assistant)



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