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Human Resources Customer Service

Location:
Rhinebeck, NY
Posted:
May 29, 2014

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Resume:

KATHLEEN MCMASTER

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KATHLEEN MCMASTER

** ****** **** **., ******** Jct., NY 12533 845-***-****

acecj1@r.postjobfree.com

Summary

Human Resources Professional who promotes a team oriented and open door environment

that is conducive to a successful staff. Offering 5 years of experience and knowledge in

training, orientation and retention.

Highlights

Staffing and recruiting professional Hiring and retention

• •

Performance management Training and development

• •

Personnel records maintenance Employee relations

• •

Human resources audits New hire orientation

• •

HR policies and procedures Exceptional interpersonal skills

• •

Innovative

• •

Interviewing expertise

Accomplishments

Supervisor of the Quarter – Q4 2013

“Outstanding” 5/5 Annual Review 2014

Reduced employee turnover by 34%

Revamped the orientation process for all new hires

Top Ten Stores in the Division

Regional Reward for Loss Prevention Excellence

EDUCATION

University at Albany 2008

BA – Global Politics

Vice President, Amnesty International

Pace University 2016

MBA – Human Resources Management

EXPERIENCE

Human Resources Department Supervisor 09/2013 – current

Maintains Applicant Tracking Software (Taleo) and Workday Communications. Run

queries and reports through ADP and leverage payroll using Workforce Scheduling.

Recruited and interviewed 400 applicants per 3 months.

Increased the employee base by 391% to meet changing staffing needs.

Assesses employee performance and administers disciplinary actions, including

termination.

Manages 133 personnel files according to policy and federal and state law

and regulations.

Conducts exit interviews to determine training strengths and opportunities.

Implements strategies to increase employee satisfaction through confidential

surveys and Team Member Engagement Survey.

Implemented an innovative employee retention program, which resulted in a 34% decrease

in staff turnover.

Managing Director 04/2011– 10/2012

Ensure profit goals are met and exceeded by hiring, training, and managing the

performance of the retail store staff to Company standards of sales, customer service,

merchandising, and operations.

Loss Prevention Audit average: 96%

Recruited team and opened new store in May, 2012

Visual Division Merchandising Manager for Northeast

Inventory Results Spring 2012: (.25%)

Recognized as “Division leader in client work” during last performance review (March

2012)

96% average Secret Shop score

Awarded with 4 Metric Achievement Awards

Store Manager 02/2010 – 04/2011

Responsible for overall performance of the store: generating maximum sales potential,

recruiting and developing staff, maintaining the store’s appearance, controlling expenses

and limiting shortages.

“Surprise” Audit: 100%

12% conversion increase

4% sales increase; first and last year the store reached higher million dollar volume

4% increase in units sold

64% decrease in loss

Assistant Team Leader 08/2008 – 07/2009

2/11/2014

Support Store Team Leader in maintaining regular store operations

Maximize sales volume

Train and develop all onboarding store associates

Manage time and prioritize tasks for team of 15

Present merchandise that is consistent with division philosophy and direction

Execute and follow up on all operational policies and procedures

Guest Services Representative 05/2007 – 06/2008

Support Property Manager in regular front desk functions

Delegate housekeeping and maintenance issues

Organize, confirm, process, and conduct all guest check ins/check outs, room reservations,

requests, changes, and cancellations.

Additional Information

Facilitator, networking organization

New York State Referee of the Year

Patricia Louise Masotto and Brenda Driscoll Scholarship

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