FRANCES R. SCOTT

Bronx, NY *****

917-***-****(C) acec7u@r.postjobfree.com

Profile Summary

Dedicated and experienced manager with expertise in a full spectrum of

administrative functions, including document specialist and software technology

training, administrative recruitment, employee relations, staff development and

project management. Proven success developing and introducing cost effective

document production, training, secretarial policies, procedures, programs and

initiatives and adept at software platform conversions. Recently completed a

Masters in Organizational Leadership.

PROFESSIONAL EXPERIENCE

Mayer Brown LLP, New York, NY Feb. 2012 - March 2014

Global law firm with offices in Asia, Europe and the Americas -200+ Lawyers in NY

Office

Supervisor of Document Services

Responsible for the workflow of a team of 10 including staffing, onboarding,

employee relations and training

Gathered information from users and monitored the status of jobs through the

document production process, acting as liaison to staff, associates and partners

and other offices.

Communicated with senior partners, associates, paralegals and other departments

regarding document progress.

Distributed work and made staffing arrangements. Managed workflow to ensure

deadlines were met.

Influenced changes in departmental policies and procedures to proactively meet the

demands of the department.

Met with and coached staff on performance related issues.

Provided documentation of all discussions and meetings to Administration

Conducted reviews and maintained electronic personnel files on all staff members;

provided feedback regarding staff members to be utilized in annual review.

Reviewed Document Services mailbox and attended to all archiving needs.

Kept departmental calendars and diaries up-to-date.

Monitored on-call availability for three shifts including weekends. Supervisory

responsibilities extended to assigned off-hour shifts.

Frankfurt Kurnit Klein & Selz, pc, New York, NY May 2003 - Feb. 2012

Entertainment law firm of 65 attorneys and 45 support staff.

In House Trainer/Application Specialist/Manager of Secretarial Services/Doc Services

Trainer

. Developed onboarding and orientation programs for new employees on best

technical and interpersonal practices in use at the firm, employing "goal"

oriented training.

. Saved firm $180K in training expense, software and document conversion fees,

using less than 5% of projected consulting cost for conversion project.

. Project Manager for migration from 2003 to 2007 working directly with IT to

coordinate roll out

. Successfully developed and instituted training manuals and lesson plans for

attorneys and support staff.

. Used native Word to write templates for litigation, trust and estate, and

corporate documents; eliminating use of third party tools

. Successfully trained 100+ users on Microsoft Suite 2000, 2003 and 2007

. Expert and successful working with technologically challenged learners

Manager

. Counsel and coach 15 staff members with conflicts as necessary.

. Schedule and coordinate PTO attendance and other absences; assign daily

coverage; assign floaters to meet desk coverage needs based on vacation, illness

and personal emergencies of secretarial staff; distribute overflow work.

. Distribute evaluation sheets on floaters and reviewing same for use in preparing

daily administrative assignments and monitoring performance, consult with

attorneys on secretarial performance feedback; communicate with secretaries and

floaters on a quarterly basis regarding feedback from evaluations; and collaborate

with human resources on the more serious issues; coordinate secretarial meetings.

. Assist with recruiting and interviewing assistants; assisted in making new

attorney assignments and changes to current assignments by identifying and

analyzing staffing and training needs; appoint buddies for new employees

. Updated secretarial services procedures manual to ensure proper training on firm

procedures; administered required floater notes by each secretary ensuring

appropriate coverage and identifying the needs of their desk.

. Responsible for various projects delegated by Director, as well as numerous ad

hoc situations on a daily basis.

Document Specialist

. Started as dedicated word processor. Assumed roles of document specialist,

software technology specialist, trainer and manager after six months.

. Strength in troubleshooting corrupt documents and finding efficient resolutions.

. Acted as liaison between IT and end user, and floor support, on a daily basis,

as well as during roll-outs

Kaye Scholer LLP -- Word Processor Oct. 2000 - April 2003

EDUCATION

Mercy College, New York, NY - Masters of Science, Organizational Leadership

CUNY at York College, Queens, New York - Bachelors of Arts, Psychology

SKILLS

Microsoft Suite (2003, 2007, 2010), FileSite, MacPac, Payne, Hummingbird DM5, Nuance

PDF Converter, Best Authority, Adobe Suite, ChangePro, Workshare, Deltaview,

Rainmaker, DTE, Axiom, Accutrac, Reqwire, Accuroute, Peopletrak, Omnipro

ACTIVITIES

Word Legal Trainers Group (WLTG)

Professional Legal Trainers Group (PLTG)

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