JACQUELINE E. SHERMAN

**** ****** **** #** • Powell, Ohio 43065

acec6z@r.postjobfree.com • 614-***-****

TECHNICAL SUPPORT / SYSTEM ADMINISTRATOR

IT Infrastructure Projects/ Technology & Business Alignment / Solutions Development

Seeking re-entry into technology field as a support representative or system administrator.

Hands-on professional with 15+ years of experience identifying needs, recommending solutions

and managing all phases of technology projects to support current and future business needs.

Possess ability to connect business with the right technology and connect with users to convey

complex information in a clear, understandable manner. Strong, diplomatic leader with proven

expertise managing IT and improvement projects with outstanding on-time, on-budget

performance for healthcare, manufacturing, real estate, automotive and other fields.

Technical and Management Strengths:

Project Management Network & System Design System Optimization

• • •

IT Division Business Process Analysis Infrastructure

• • •

Development Team Building & Leadership Development

•

User Training & Support Client Relations

• •

CAREER HIGHLIGHTS

LUCAS TECHNICAL SERVICES, Dublin, Ohio

IT Consultant, 1/2010 to Present

Core Technologies: Windows, UNIX, Citrix, Microsoft Office, CRM, SQL, Crystal Reports, Sybase,

Healthcare: EMR, HIPAA, EDS, HL7, Electronic Point of Care

Manage technology projects for clients in diverse industries (healthcare, real estate,

manufacturing, automotive and others). Determine project requirements, scope, budget,

schedule and priorities, and oversee engagements from concept through completion. Design and

implement business, financial or clinical systems to boost productivity and efficiency for client

companies. Provide configuration and data migration services, as well as technical training and

support.

Key Achievements:

Listen and work with individual clients to interpret industry standards and best practices,

and design innovative systems that increase business performance, reduce costs and

comply 100% with business requirements.

Just Blau Mit Weiss, Cincinnati, Ohio, 2013

Prism Construction Company 2013 – Parade of Homes Project

Loveland Family Practice 2012 – Network Installation Project

Expanded capabilities by securing partnership with Veridian Strategies of Provo, Utah, 2010, Dr.

Dispense pharmaceutical application.

CAPITAL HEALTH SERVICES, Dayton, Ohio

Corporate Director of Information Services / Systems Administration, 6/2001 to 11/2009

Core Technologies: Windows, UNIX, Citrix, SQL, RAS, Sybase, Microsoft Office Suite, Access, Active

Directory

Planned and executed IT projects and operations for company with 16 geographically separate

facilities and operations. Built and managed the IT Division, and created the Data Center to

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JACQUELINE E. SHERMAN – PAGE TWO

support and enhance all business, clinical, financial and administrative functions for 1,000+

employee organization. Provided full project management duties (from feasibility study through

implementation, training and user assistance), and supported 300+ users.

Key Achievements:

Built the IT division and data center from the ground up.

Lead multiple projects and project teams simultaneously.

Defined the technology strategy and direction for the entire organization, including

selecting, implementing, managing and improving the functionality and performance of

electronic health record (EHR), Point of Care, Practice Management, Financial and other

applications.

Discovered inefficient processes in supply management, and completely re-trained end

users to improve the understanding and operation of technical systems. The effort

increased monthly revenue by $40K, drove margins by 300% and resolved significant

inventory control issues.

Enthusiastically mentored and trained end users, and prepared many individuals for future

careers in technology (one trainee secured a position with Microsoft).

Introduced new security applications and policies, which led to near-perfect uptime (more

than 95%) over eight years.

DLP TECHNOLOGIES, Cincinnati, Ohio

Pre-Sales Engineer / Project Manager / Customer Support, 1/1995 to 5/2001

Core Technologies: Windows, UNIX, EMR, Microsoft Word, Excel, PowerPoint, Access, Outlook

Earned a series of promotions during tenure; initially served in customer support and advanced to

pre-sales engineering and project management roles. Seamlessly transitioned to sales, service

and technical responsibilities. Planned, coordinated and led design and implementation projects.

Interfaced with customers and stakeholders.

Key Achievements:

Managed six-person teams in $1M electronic medical records (EMR) development and

implementation projects for healthcare clients. Rapidly implemented six UNIX servers and

Windows client networks throughout the state to meet the client's $30M billing deadline.

Saved the customer $350K by addressing incompatibility issues and completing the

project on target and on time.

Successfully designed Windows, Citrix, and UNIX-based infrastructures and built

customized Computer Classrooms for educational client.

EDUCATION AND CREDENTIALS

Bachelor of Arts, Major in Business Information Management / Minor in Health Informatics (2014)

ASHFORD UNIVERSITY, Clinton, Iowa

Associate of Arts, Business Administration (2012)

ASHFORD UNIVERSITY, Clinton, Iowa

Certifications & Additional Training:

EMC Velocity SE Certified • Microsoft Certified MCP • Computer Science Diploma in Business

Applications Development • Archive, Consolidation & Backup: Clariion, Celerra, Networker

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Avamar, Data Domain, Centera • UNIX • Novel NetWare • SQL Administration • FKA

Instructional Techniques

Affiliations:

TechLife Columbus Member • Dublin Habitat for Humanity, Volunteer • Meals on Wheels

Volunteer • Dublin Rotary Northstar Vineyard, Volunteer

Technical Proficiencies:

Platfor Windows NT/2000-2008, UNIX (SCO, Linux, Xenix), Citrix (WinFrame, MetaFrame,

ms: Presentation Server, Xen Server, Terminal Server), Novel NetWare, Android, RAS,

VMWare Client Interfaces

Tools:

C++, COBOL, Visual Express, HTML, basic Java and C-shell, Microsoft Project, Microsoft

Visio, Word, Excel, PowerPoint, Outlook, Access, Exchange, Crystal Reports, SharePoint,

WordPerfect, Sugar CRM, MAS 200, ABRA, CureMD, Allscripts, Rx-Pro, Meditech, HAS,

MDI Achieve PathLinks, MiSys, Data Care, Quick Care, HAS-Software, HealthWyse

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Contact this candidate