Renee' McMillan

*** ******* ****** **** *****, TN 37013 . 615-***-**** .

acec6x@r.postjobfree.com

HUMAN RESOURCES PROFESSIONAL

Energetic, accomplished professional with over 10 years of recruiting and

employee retention experience. Reputation for effective team management,

strong organization techniques; pay critical attention to detail and

excellent written/oral communication skills in a fast paced environment.

Outstanding analytical skills with demonstrated ability to interpret and

summarize data into meaningful information. Exceptional multi-tasking

capabilities with effective time management techniques.

CORE COMPETENCIES

. Staff Recruitment & Retention

. Employee Relations

. Compensation & Benefits

. Personnel Management

. Payroll Administration

. HR Program/Project Management

. Training & Development

. Performance Management

. HR Policies & Procedures

. Microsoft Office

PROFESSIONAL EXPERIENCE

Friendship-Angel DME, Inc.

2012-Presesnt

Office Manager

Adheres to and implements all company policies and procedures. Initiates

appropriate actions on reports and recommendations provided by authorized

inspection agencies. Communicates with key referral sources and maintains

key accounts. Takes appropriate action to ensure that the company complies

with applicable laws and regulations. Ensures daily functions are completed

and that Certificates of Medical Necessity (CMN) and other documentation

required for reimbursement are procured in a timely manner. Monitors the

A/R aging report to attain A/R goals. Conducts all monthly physical

inventory reports as required. Monitors and controls the company assets at

both the company location and in customer's homes. Develops and maintains a

working knowledge of current Medicare, Medicaid and insurance regulations.

Maintains documentation and other policy correspondence from the Billing

Department or payer. Developed a customer service team to include customer

service representatives (phone), drivers, and technicians. Interviews and

hires staff as needed and approved by senior management with emphasis on

recruiting best-qualified candidates. Conducts in-service training for

appropriate staff members at routine intervals on products, telephone

techniques, third-party payer procedures or other relevant topics as

necessary or desirable to improve service. Evaluates each employee and

establishes goals for the upcoming year. Monitors company operational

expenses to comply with established percentage to revenue limits. Maintains

and updates all manuals necessary for company operations and establishes

processes to evaluate the company's compliance with applicable policies and

procedures. Introduces and implements a quality improvement program to

comply with company and accreditation standards.

Friendship Home Solutions, Inc. 2006

- 2012

HR/Training Coordinator

Tactical consulting and day to day operations support in the areas of

staffing, recruitment and selection, employee relations, wage and salary

administration, and employee training/orientation. Recruited, hired,

trained and coached on average of 60 new employees per year. Monitored

staffing patterns for efficiency and made changes when necessary. Served as

a link between management and employees by handling questions, interpreting

and administering contracts and helping resolve work-related problems.

Administered compensation, benefits and performance management systems, and

safety and recreation programs. Managed and maintained the appropriate

recruiting records and logs. Tracking and created files for new hires and

current employees. Maintained associate records, both paper and electronic

files, in an organized and confidential manner. Compiled data, statistics,

and other information, including doing research, as needed.

Labor Ready

2003 - 2006

Operations Specialist

Assisted new applicants with the employment process, answered questions and

qualified potential temporary associates for eligibility to work. Assisted

with dispatch by preparing work tickets, distributing safety equipment,

selecting associates for job assignments, and directing them to the job

site location. Input, maintenance and follow-up on accounts receivable.

Assisted the branch staff with the collection of customer's payments.

Follow up with customers on outstanding invoices. Assist in temporary

associate payout and processed payroll from completed work tickets. Follow

monthly metric goals. Submit weekly logs and reports of activity. Served

as liaison between company and candidates. Worked with the District Manager

and Branch Manager to retain existing customer accounts and develop new

accounts. Maintained a high level of visibility and communication with

customers and prospect customers by visiting job sites and networking with

local business people. Created a reference base of highly satisfied

customers served as a positive contact point in securing new accounts.

Perfect Place Home Improvement 2000 -

2003

Office Administrator

Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development.

Maintained and prioritized daily tasks and projects including: call logs,

appointments, travel, expense reports and general errands. Maintained

detailed administrative and procedural processes that reduced redundancy

and improved accuracy and efficiency to achieve organizational objectives.

EDUCATION

Bachelor of Arts in Human Resource Management - University Of Phoenix-

Currently enrolled

Healthcare & Business and Commerce-Volunteer State Community College

REFRENCES

Available Upon Request

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