Oscar Osorto Jr.

US Citizen

* ***** ***** **.

Greensboro, NC 27406

336-***-****

acec6v@r.postjobfree.com

Summary

. Currently studying for CCNA

. Comp TIA Network + certified professional

. Proven success working in fast paced environment assisting 500+

employees. Demonstrated strengths in rapidly diagnosing,

troubleshooting and resolving client issues.

. Bi-lingual Spanish/English

. Associate's Degree-Randolph Community College, Asheboro, NC

Technical skills

HyperV

Virtual Servers

Windows Server 2008

Exchange Email 2010

Managing Print Server

Active Directory

Security/Permissions

Dell Kace

Laptop/Desktop Support

Visual Basic 2008

MS Office Products

Windows XP/Vista /7/8

Windows Server 2000/2008

Sophos Antivirus

Citrix

SharePoint

TCP/IP/DNS/DHCP

LAN/WAN/VLAN

Novell

Console1

GroupWise

Datatel

IManager

Webmin

EXPERIENCE

Silk Road Technology; Winston Salem, NC 4/2011 - present

Technical Service Specialist

- Respond to phone, e-mail, and in-person requests for technical support

to over 500+ employees

- Assist end-users with software and hardware questions; investigate and

resolve network issues including printing, installation, e-mail, and

in depth system problems

- Create and manage end-user Active Directory and Exchange E-mail

accounts

- Configure and install computers for new-hires and or system

replacements

- Set up and remove employees e-mail and network access privileges

- Assist in maintaining hardware and software inventory, anti-virus and

back-up solutions

- Assist in the design and installation of IT-related network and

hardware infrastructure

- Install necessary security patches and updates to end-user

workstations and servers

- Troubleshoot iPhone and Blackberry issues and contact support for plan

changes, upgrades and warranty replacements

Guilford Technical Community College; Greensboro, NC 12/2010 - 4/2011

Help Desk Support

First-line technical support for users throughout the college

Assist users with technical issues (login, password resets, network access,

email, wireless, phones)

Log all calls into helpdesk software

Install hardware and software products

Conduct computer diagnostics to investigate and resolve issues

Troubleshoot networking devices (routers, hubs and firewalls)

Fastteks; Greensboro, NC 8/2010 - 12/2010

Computer Technician

Install, update and maintain hardware, software, and network connectivity

for PCs

Install and maintain printers, scanners and other peripherals

Reset passwords, set up email accounts,

Install anti-virus software and operating systems

Conduct computer diagnostics to investigate and resolve issues

Troubleshoot networking devices (routers, hubs and firewalls)

Assist with remote access implementation

O3technologies; Greensboro, NC 1/2009 - 12/2010

Computer Technician

Install, update and maintain hardware, software, and network connectivity

for PCs

Reset passwords, set up email accounts,

Install anti-virus software and operating systems, maintained printers and

scanners

Troubleshoot networking devices (routers, hubs and firewalls)

Assist with remote access implementation

Perform basic web programming skills

MSI Specialties, Greensboro, NC 2/2002 - 12/2009

CNC Programmer/Machinist

Programmed, setup, troubleshot Computer Numerical Control machines

Diagnosed and repaired faulty mechanical machines and instruments

Examined machine parts and replaced defected parts as necessary

Interpreted blueprints

Kept inventory of stock and requested new materials

Assisted in training and interpreting for Hispanic workers

Communicated with clients and resolved issues concerning defective parts

EDUCATION

Network + Certification - Guilford Technical Community College; High Point,

NC

ASP.Net Certification - Guilford Technical Community College; High Point,

NC

Associates Degree - Machine Technology - Randolph Community College;

Asheboro, NC

Contact this candidate