Stefano Vernocchi

**** ******* ***** *****

Midlothian, VA 23112

804-***-****

acec5n@r.postjobfree.com

Summary Of Skills

Expertise encompasses all phases of Field Service support and reports,

including:

customer service

labor distribution

contracts

billable and warranty service report processing

accounts payable

parts orders

warranties

repairs

maintenance orders and related documentation

Extensive customer contact in troubleshooting and resolving problems

pertaining to service disputes or service contract renewals

Proficient in Microsoft Office, Adobe Photoshop and Internet research

Fluent in English, Italian and Spanish

Experience

2008-present

Customer Service Manager

ACMA USA Richmond, VA

Manager for the North American branch of ACMA that specializes in

confectionary machines and net weight filling. Duties include, but are not

limited to:

help desk

technician's scheduling

sales support

processing contract proposals for service, spare parts and rebuildings

in North America

providing financial and administrative support to the CFO based in Italy

managing and developing technical staff

Effective in 2012, began managing the after sale business for ACMA’s

sister company, Volpak, that specializes in HFFS equipments (Horizontal

Form, Fill and Sealing technology)

Implemented a cross training process to increase flexibility and availability

of the onsite support by reducing operational costs

Manage a team of six service technicians and have maintained excellent

sales levels regardless of the economic conditions, meeting every the

company’s annual targets by maintaining a high level of customer

satisfaction

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2006-2008

Service Manager

Aetnagroup USA, Duluth, GA

Managed a team of four field engineers as well as the spare parts division.

This experience allowed me to achieve a high level of expertise on shrink

wrapping machines and case packers and also helped to develop

managerial skills.

In November 2007, I became also product manager for all automatic

machines lines.

This was a front line position requiring accurate quoting and servicing of

technical issues of the equipment and finding workable solutions to satisfy

.

our customer’s needs

2004-2006

Senior Service Engineer

Aetnagroup USA, Duluth, GA

This position required extensive travel, training for the company pool of

technicians and product line management duties for stretch wrapping line

of machines.

1999-2004

Field Service Engineer

Aetnagroup, Robopac Sistemi division of Villa Verucchio (Italy)

Completed software training courses on Plc Siemens S7-200, S7-300, S5,

Allen Bradley SLC and Control Logix and on HMI Uniop, Siemens OP, Allen

Bradley Panelview.

This highly specialized position allowed me the opportunity to achieve an

in-depth experience in all aspects of stretch wrapping machines.

In January 2003 I was promoted to Training Manager and I also was

responsible for the organization of domestic and international trade shows

for the whole group.

1993-1999

)

Vici&C of Poggio Berni (Rn) (Italy

I was hired for the preparation of the cables and promoted to the electrical

panel’s assembly and wiring department for various kinds of machines

such as woodworking machines, compressors and calenders.

In 1994 this company started the production of automatic machines and

prototypes. Management promoted me to work on these special projects.

In 1996 I was assigned as project manager to the first of several projects

of prototypes. This allowed me to build my knowledge of the process of

the construction of machines: design, provisioning of the materials,

building of particulars, particulars constructions, assembly, test,

installations and customer service.

Working directly with clients allowed me to develop strong customer

service skills.

Education

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1986-1991 Liceo Scientifico Albert Einstein Rimini, Italy

1991 1993 Universita’ degli studi di Urbino Italy faculity of economic

studies

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