WILLIAM DAVID SCOTT

404-***-**** acec5m@r.postjobfree.com

DESKTOP SUPPORT SUPERVISOR/NETWORK ADMINISTRATOR

Proactive, client-oriented & driven leader with proficiency in Server,

Network and Windows Administration

Lotus Notes administration, advanced network communication troubleshooting,

advanced and complex installations

of computer components, security administration, operating systems software

installation, hardware architecture and server and Network Management.

Unparalleled, extensive Logistics, Transportation and Insurance

industry/sector experience.

TECHNICAL SKILLS include:

OPERATING SYSTEMS: Windows Server 2003 and 2008, Windows 7 Enterprise,

Windows Vista Ultimate, Windows Xp Professional

NT Workstation and Server, Novell Netware 6.

PC Applications: BrightStor ArcServe Back Up, Remedy 3.5 and 4.0, Microsoft

Office suite, MS Outlook, SAP r/3, SAP 6.0, Lotus Notes R5, 6.5 and 8.0.

Lotus Domino Administrator 6.5, Sharepoint Server 2007, Pointsec\Checkpoint

Data Encryprtion, v6.3.1, AS400, Avaya Site Administrator, Safeword Premier

Access 4.0, Mcafee Host Intrusion 7.0 and Desktop Firewall, SmartFilter

v4.0, Terminal Services Client, Veritas BackUp Exec for NetWare, SCCM 2007

R2, Hyper-V, XenApp 6.5

Successful project management: Exceptional ability to manage multiple

projects

Group management & training: Managed teams up to 20 people and trained

groups of over 20 associates.

Keyword Skills Summary

Desktop & Application LAN\WAN Support Good Interpersonal skills

Support

Active Directory Staff Training & Management Advanced Lotus Notes

Support

Advanced Remote Desktop Blackberry Support & VPN Support and

Data Encryption Management maintenance

Avaya Phone Support & Virtual Machine and VMWare

Management

Firewall Security & Excellent written and oral Desktop

Access skills Imaging\Deployment\SCCM

Backup & Recovery CITRIX Administration and Hardware & Software

Wireless Routers /Access support Inventory

point Decisive Problem Solving Team player

Interest and ability to travel 80%

Information Technology Experience

NYK LOGISTICS AND MEGA CARRIER Secaucus, NJ\Atlanta, GA

IT Support Supervisor/NAIT Infrastructure

November 2004-present

Manage and Support NYK Atlanta office. Install and configure desktops,

laptops, servers and multi-function printers\Scanners\fax machines.

Identify and Resolve PC hardware and software problems and respond to users

requests for technical support in the Secaucus, East Canada and other NYK

offices including Jacksonville, Houston, Boise, Cordova and Chicago.

Participate in annual budgeting process for computer related G&A budget

items.

Key Accomplishments:

. Successfully maintained all server\PC, peripherals and software inventory

in Remedy ARS database.

. Responsible for Lotus Notes Administration, Id creations, deletions and

troubleshooting, group mailbox creations, changes and

Deletions for US, Mexico, Canada and Brazil offices using Domino Admin

6.5

. Manage and support users and workstations network access using Active

Directory Services.

. Server maintenance, patches and upgrades and tape backup for entire

Atlanta office using BrightStore ArcServe BackUp

. Maintenance and support to network firewall using SmartFilter v4.0

. Successfully completed move of IT infrastructure for Boise office as well

as Cordova, Tenn.

. Responsible for all phone system MACs using Avaya Site Administrator v5.0

. Promoted to IT Support Supervisor in 2007 and transferred to Atlanta to

oversee all IT aspects of the office.

. Successfully managed and supported VPN account creations, changes and

deletions using Safeword Premier Access v4.0

ESSEX SUBSTANCE ABUSE TREATMENT CENTER Newark, NJ

Helpdesk Specialist April 2003- November - 2004

Provided Help Desk Support and problem resolution as well as extensive call

center and customer service support.

Ordered and maintained an inventory of computer supplies as well as

maintained peripherals and related software.

Key Accomplishments:

. Researched and made recommendations for hardware and software purchases

as well as achieved and maintained conformity plan for hardware which

stayed within budget guidelines.

. Performed Novell Netware maintenance as well as GroupWise user account

user account administration, file server maintenance and employee

training.

. Under general direction, managed LAN performance and maintained LAN

security, also monitored the operation of the local area network via PC

Anywhere and Terminal Services.

BEST BUY RETAILERS Union, NJ

Tech Services Supervisor/Geek Squad September 2001 - October 2005

Provided walk-in customer support and problem resolution, which included

hardware and software installations, basic network communication

troubleshooting, upgrades, configurations and accessories. Handled

financial transactions between customers, maintained PC purchases and

warranty information via STAR system.

Key Accomplishment:

. Maintained daily tech support revenue while supervising staff of 15

Prudential Insurance CompaNy Newark, NJ

Senior Helpdesk Analyst/Security Administrator October 1997 - November

2001

Tier 1 telephone and desktop support for PRD Alternative Dispute Resolution

staff in New Jersey, Florida, Pennsylvania, Minneapolis and California

regions. Resolved or directed requests to appropriate technical area or

vendor, tracked status and followed up to ensure client satisfaction using

Remedy 4.0. Troubleshoot level 2 technical problems.

Claims Analyst, Compliance & Claims Department

. Reviewed contractual agreements with policyholder, negotiated remedy and

explained terms of settlement.

. Conducted de novo and final review of claims involving financing of

traditional and SEC-registered products.

Key Accomplishments:

. Responded to client staff of 2000+ users telephone inquiries concerning

support, processing or request procedures.

. End-user security Id, system access, profile maintenance, using

Enterprise Administrator and Hyena.

. Responsible for hardware and software installation and desktop

configuration.

Education

Chubb Institute, Jersey City, NJ, 2001 Upsala College, East Orange, NJ, 1989

Business Management and Computer Science

Networking Essentials and Data

Communication

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