TEENA JASON

Address: **** ******* ***** **, ******** City, Tx 77459

Email: acec51@r.postjobfree.com

Mobile: 832-***-****; 281-***-****

OBJECTIVE

A position as a Corporate Trainer/ Instructor/ SME at an organization that uses my expertise as a needs assessor, technical/soft skills trainer, content/module developer, mentor, and quality controller.

ACADEMIC PROFILE

M.B.A (Pursuing. University Of Houston – ETC- Fall 2014)

Bachelor in Computer Science, Bharatiar University, Coimbatore 2001.

Pre-University, Higher Secondary, Avila Convent M.H.S.S 1998.

TRAINING SKILLS

Member of the ASTD, Houston, Texas.

Train-the-trainer Certification awarded by ONTRACK, Bangalore.

COMPUTER SKILLS

Basic programming in C, C++, VB

Back-End Tools: MS Access, SQL Server

Operating System: DOS, Windows 95/98/2000/XP/Vista/7

Web Technology: HTML, VB .NET

PROFESSIONAL EXPERIENCE

Telenetwork Pvt. Ltd

April 2011-up to date

Loc- Houston, TX

Dept- Technical

Position- Technical support & Training (Remote)

Job Responsibilities

• Technical training (product-internet connectivity/network issues)

• Technical troubleshooting

• Client interaction and issue resolution

• Call coaching and Feedback

Microland pvt Ltd

Aug 2005 - June 2007

Loc – Bangalore, India

Dept – Training and Development

Position – Trainer/Training Coordinator

Job Responsibilities

• New hire Training and assessment of the trainees.

• Technical training on Belkin Routers/ Networking.

• Perform Training Needs Assessment.

• Conduct trainer interviews and train the trainer sessions.

• Periodic tracking and monitoring to check training effectiveness.

• Manage training at the vendor locations

• Deliver client presentations to ensure metric compliance

• Conduct Communication workshops.

• Prepare performance management plans/reviews.

• Content development –Review modules and update the existing LMS.

America Online Inc

Sept 2003 -July 2005

Loc – Bangalore, India

Dept - Training and development

Position – Trainer/Training Coordinator

Job Responsibilities

• Process (Technical) and pre-process (soft-skills) training.

• Conduct follow-up interview with consultants.

• Conduct base, mid and post assessment of the trainees.

• Assist in conducting orientation sessions.

• Conduct Crew briefs and De-briefs for the Team on a daily basis.

• Generating reports on a daily basis.

• Assisting the training team in development of existing LCMS.

Tech Pacific India Ltd

May-2002 to Aug 2003

Loc – Coimbatore, India

Dept - Sales

Position - Area Regional Internal (ARI )

Job Responsibilities

• Conduct product training on Compaq Presario.

• Deliver (In-house) employee training on sales and customer service.

• Manage vendor-client relationship.

• Generate reports on a daily basis.

• Responsible for driving targets set by the Company.

SIGNIFICANT HIGHLIGHTS

Designed training program for Micro land, Leadership module for Front Line Managers.

Designed training modules for Micro land, “Legendary Customer Service” for Customer Service Representatives.

Ensured increase in Customer satisfaction from 65% to 94% in Micro

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