Project Manager Management
Resume:
Pam Reynolds
acec2s@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Page will find a career where I have a highly successful history of working on high profile projects and with
Page
You
global organizations. I am a HCM Certified Engagement/Project Manager through Workday. I have set up
several PMO’s during my career and have been part of establishing direction and processes for many
organizations. I have constantly demonstrated that I have the excellent motivation, management,
listening, and observational skills you are looking for. Over the course of my career I have had to use my
strong project management skills and ability to engage in multiple global initiatives concurrently. As a lead
Project Manager, I was responsible for the verbal and written communication necessary to effectively
communicate to customers, managers, and technical staff my findings and recommendations along with
the necessary actions plans for keeping a project on schedule and budget.
SUMMARY OF QUALIFICATIONS
Background includes the following important categories:
• Project Management Methodologies
o Agile
o Waterfall
o SDLC
o HCM/Workday
• Business Process Modeling and Analysis
• Change & Issue Management
• Configuration Management
• E-Commerce
• Employee Training
• PCI Compliance
• Program Management
• Quality Assurance
• Requirements Gathering and Documentation
• Resource Management
• Technical Analysis
Technologies and Tools used:
• Central Desktop
• Confluence
• JIRA
• Rally
• SharePoint
• .Net
• XML
• DB2/SQL
• Microsoft Project Server
o Administration
o Support
o Configuration (Views, Fields, Security, etc)
o Custom Reports/Calendars/Templates
o Training and Demos
• Microsoft Office products
o MS Project
Pam Reynolds
acec2s@r.postjobfree.com
WBS
Integrated Schedules
PROFESSIONALEXPERIENCE:
Cinsay / August 2013 – April 2014
Sr. Project Manager
• Responsible for setting up PMO
• Including methodologies and tools
• Training
• Ensure PCI Compliance
• Responsible for all projects within Application Development
• Service Bus
• Java
• PHP
• Players
• DB2
• XML
• HTML
• Worked with Product and Business to gather requirements for new and existing projects and
enhancements as well as maintenance of systems.
• JIRA and Confluence to manage Scope, Milestones and Timeline.
• Methodology used: Agile & SDLC in e-Commerce, Mobile (Android and iPhone)
TekSystems (American Airlines) / August 2012 – August 2013
Sr. Project Manager
• Responsible for the In-Flight Entertainment Credit Card Payment Processing
• PCI Compliance
• End-to-End Transaction Flow
• Bank Certification
• Responsible for Personalized Merchandising of the In-Flight Entertainment Systems (Android)
• Responsible for managing SOW transition to project. Gather requirements and guide team
through implementation.
• Rally and SharePoint to manage Scope, Milestones and Timeline.
• Engagement/Project Manager for new and existing projects and enhancements.
• Document current and to be business process flows of credit card processing from Aircraft to
payments received
• Create and manage project plans (using MS Project 2003, 2010 & Project Server), issues,
defects and scope changes.
• SharePoint 2010
Methodology used: Agile & SDLC in e-Commerce RES Systems: Sabre, Amadeus
Pam Reynolds
acec2s@r.postjobfree.com
OneSource Virtual / March 2012 – June 2012
HCM Certified Engagement/Project Manager
Responsible for the Implementation of Clients on Workday, Web Time and Sales Force. Support post-
production follow on projects. Responsible for overall engagement and project activities for OneSource
Clients.
• Responsible for managing SOW transition to project. Gather requirements and guide team
through implementation
• Used Central Desktop to manage Scope, Milestones and Timeline.
• Engagement/Project Manager for new and existing projects and enhancements.
• Create and manage project plans (using MS Project 2003, 2010 & Project Server), issues,
defects and scope changes.
Methodology used: Agile & SDLC in e-Commerce and Cloud based environment
Sabre October / 2011 – March 2012
Sr. Technical Project Manager
As a member of Sabre my responsibilities include managing projects from inception to implementation in
the java/J2EE development environment as well as Open Source Environments
• Responsible for managing the team through a transition from waterfall to Agile development
methodology.
• Manage large and complex projects utilizing Project Server and MS
• Coordinate and facilitate daily SCRUM/standup team meetings and weekly status sessions with
business representatives and team members.
• Program/Project Manager for new and existing projects and enhancements.
• Create and manage project plans (using MS Project 2003, 2010 & Project Server), issues,
defects and scope changes.
• Utilized SharePoint to house documentation repository, scope changes, issues, action items and
schedules.
Methodology used: Agile & SDLC in e-Commerce and Cloud based environment. RES Systems:
Sabre, Amadeus
InfoVision/Southwest Airlines / October 2007 – July 2011
Project/Program Manager (Contract)
As a member of Southwest Airlines my responsibilities include managing projects from inception to
implementation in the java/J2EE development environment.
• Responsible for managing the team through a transition from waterfall to Agile development
methodology.
• Manage large and complex projects utilizing Project Server and MS Project (up to 5,000 row
integrated project plans)
• Coordinate and facilitate daily SCRUM/standup team meetings and weekly status sessions with
business representatives and team members.
• Run day to day operations in CS2; including but not limited to: Resource allocation and training,
conflict resolution, customer relations, deployment coordination, team leadership, mentoring.
• Program/Project Manager for new and existing CS2 projects and enhancements.
• Create and manage project plans (using MS Project 2003, 2010 & Project Server), issues,
defects and scope changes.
• Trained and provided demos on SharePoint. Responsible for list creation, security management,
supporting users and training of SharePoint 2010.
Methodology used: Agile & SDLC in e-Commerce and .com
Pam Reynolds
acec2s@r.postjobfree.com
Sabre / April 2006 - October 2007
Sr. Business Systems Analyst
• Under general direction, formulated and defined complex systems scope and objectives based on
both user needs and a good understanding of business systems and industry requirements.
• Created and modified procedures to solve complex problems considering computer equipment
capacity and limitations, operating time, and form of desired results. Included: analysis of
business and user needs, documentation of requirements, and translation of proper system
requirement specifications.
• Provided technical assistance in identifying, evaluating and developing systems and procedures
which are cost effective and meet user requirements.
• Designed details of automated systems.
• Provided consultation to users in the area of automated systems.
• Provided guidance and advice to less experienced business systems analysts.
• Used Test Director - wrote and executed test cases for enhancements and regression testing.
Methodology used: Agile & SDLC in e-Commerce RES Systems: Sabre, Amadeus
IBM / December 2005 - January 2006
Project Manager Assistant (Contract)
• Supported the PeopleSoft Project for General Motors.
• Produced daily, monthly, & quarterly reports for status on Help Desk Tickets. Streamlined
reporting process.
• Managed SLA requirements and Contractor contracts.
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
• Performed on-going posting and reconciliation to the General Ledger for Contract Employees
labor expenses.
Methodology used: Agile & SDLC in e-Commerce
Susan G. Komen / October 2005 – November 2005
Project Manager (Contract)
• Project Manager for several web development projects.
• Initiated projects which included obtaining project funding and approvals.
• Developed and maintained SharePoint portals.
• Performed Risk Assessments and Issue resolution.
• Conducted requirements gathering sessions.
• Tracked for all department projects.
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
• Used Test Director - wrote and executed test cases for enhancements and regression testing.
Methodology used: Agile & SDLC in e-Commerce
Pier 1 / August 2005 - September 2005
BA/QA Tester (Contract)
• Responsible for enhancements to existing systems.
• Entered requirements into Test Director, obtain sign-off.
• Developed Test Cases and executed tests, based on the requirements, using Test Director.
• Used Test Director - wrote and executed test cases for enhancements and regression testing.
Pam Reynolds
acec2s@r.postjobfree.com
Alliance Data Systems / May 2005 - July 2005
PMO Planner/PM (Contract)
• Responsible for setting standards and procedures for IT Program Management Office.
• Developed and managed project schedules, risk assessment and mitigation, change
management, issue management and interacting with the various internal functional
organizations.
• Initiated projects which included obtaining project funding and approvals.
• Planned and conducted meetings on a regular basis to facilitate communication and effective
implementation.
• Defined problems, collected data, established facts, and drew valid conclusions.
• Met with Senior Management and Project Sponsors weekly.
• Mentored project personnel (e.g., Directors, Managers, Project Managers, Business Analyst) by
providing guidance during the planning process and training on new processes and procedures.
• Participated in Process Analysis and Improvement to set Company standards.
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
Travelweb, LLC / April 2003 - April 2005
Project Manager/Quality Assurance Lead
• Performed as Program Manager, Project Manager and helped to establish business processes
and procedures.
• Used Agile development methodology of XP (Extreme Programming).
• Lead team of 50 developers and testers in development efforts for one or more concurrent
projects for Travelweb.com, Travelweb, LLC and affiliate partners (e.g. Lowestfare.com, CnG,
AAA, WorldChoice).
• Utilized MS Project 2000 to plan, track and report projects.
• Responsibilities as QA Lead on all projects include scoping out the testing effort, creating
functional test cases, conversion of requirements into test cases and test scripts, execution of
scripts, tracking and report of results.
• Performed Unit, System and User testing for over 30 web-sites with every release of code.
• Performed on-going posting and reconciliation to the General Ledger for Contract Employees
labor expenses.
• Company was bought by Priceline.com and relocated to Connecticut.
Methodology used: Agile, in e-Commerce projects.
American Airlines / January 2003 - February 2003
Project Manager/Analyst (Contract)
• Initiated projects which included obtaining project funding and approvals.
• Conducted requirement meetings and built baseline project schedules for the Customer
Relationship Marketing group within American Airlines.
Methodology used: Agile & SDLC in e-Commerce
Pam Reynolds
acec2s@r.postjobfree.com
IBS - Capital One Auto Finance / May 2002 - August 2002
Project Manager/Analyst
• Set standards and procedures for start-up IT Program Management Office.
• Created and maintained process and standards documentation.
• Initiated projects which included obtaining project funding and approvals.
• Developed and managed project schedules, risk assessment and mitigation, change
management, issue management and interacting with the various internal functional
organizations.
• Planned and conducted meetings on a regular basis to facilitate communication and effective
implementation.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Met with Senior Management and Project Sponsors weekly.
• Mentored project personnel by providing guidance during the planning process and training on
new processes and procedures.
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
• Provided mentoring of MS Project 2000.
• Developed MS Access database to track projects and run trend reports.
• Pulled data from Oracle databases to support project reporting.
Methodology used: Agile & SDLC in e-Commerce
Sabre – EDS / April 1998 - February 2001
Sr. Project Analyst/Project Manager, February 1999 - February 2001
• Project Manager for the American Airlines GF-X (Global Freight Exchange) project which was an
Alpha launch of an American Airlines Cargo web-site. This included managing the customer
relationship and internal IT resources from the proposal phase through implementation.
• The GF-X project was an 18 month project with a budget of over a half-million dollars.
• Project team was composed of 17 members.
• Conducted weekly status meetings with Senior Management.
• Developed and managed project schedules, risk assessment and mitigation, change
management, issue management and interacting with the various external customers and internal
functional organizations.
• Managed medium to large-scale projects with external customers (e.g., American Airlines, TWA,
US Airways, Sabre).
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
• Mentored project personnel by providing guidance during the planning process.
• Managed SLA’s with American Airlines and USAirways.
Project Planner / April 1998 – February 1999
• Lead project planner for the US Airways to Sabre migration project for the Flight Operations
Systems group.
• Managed as many as 30 projects at one time; this included producing timesheets, weekly reports
and updates to project schedules.
• Provided mentoring and project office support for multiple software development/ implementation
projects.
• Worked closely with project managers in the development, updating, monitoring, and tracking of
detailed project plans using MS Project.
• Oversaw the processing of time sheets, or turnaround documents, to ensure project plans are
updated on a weekly basis.
Pam Reynolds
acec2s@r.postjobfree.com
• Prepared weekly project status reports and reconcile all project plan hours with LEO hours on a
semi-monthly basis.
• Performed change and issue management administration for assigned projects using TRDB.
• Maintained project documentation notebooks and data files.
• Ensured that all assigned work is performed in compliance with PMI requirements.
• Prepared earn value analysis and project support analysis for Senior Management and Project
Sponsors.
• Managed SLA’s with American Airlines and USAirways
EDUCATION
• Certified Project Manager – HCM Workday
• Currently working on PMP Certification
• San Bernardino Valley College, San Bernardino, California - Accounting
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