Michele L. Niedbala
Keyport, NJ 07735
Cell732-***-****
E-mail address: acec05@r.postjobfree.com
Objective: To seek challenging experiences in high context areas
PROFESSIONAL EXPERIENCE
Billing Coordinator - Atlantic Eye Physicians 100 Commons Way Suite 230 Holmdel, NJ 07733
Feb 17th, 2014 - Present
Working in 2 different systems for billing inquiries; interact between patients to handle billing issues;
Handling customer service issues and NJ claims to be sent to correct insurance companies; Posting
payments; Taking payments over the phone; Working through monthly A/R reports to clean up accounts;
Medical Billing Specialist – American Access Care 100 Matawan Road STE 310, Matawan, NJ 07747
March 6th 2010-Oct 4th 2013 (Company Closed)
Working in a fast pace environment with deadlines to meet; Interaction between co-workers in handling
different billing agendas; Handling NY claims and assisting patients with billing and insurance questions;
Speaking with customer service representatives at insurance companies to receive payment for
procedures; Writing appeals for claims paid improperly; Submitting claims to insurance companies;
Creating payment plans for patients who cannot pay in full; Following up on procedures that were not paid
on; multi-tasking with phones, phone messages, billing, and month end reports; Review HICFA’s before
going out to insurance companies; Working independently or as a team when needed; Assisting the
manager or supervisor from time to time with daily duties; Knowledge package working with IMAGINE.
Front End Assistant/Customer Service: Costco Wholesale 2835 RT 35, Hazlet, NJ 07730
Oct 29th 2009-Dec 30th 2009(Seasonal)
Interaction with customers at registers helping and packing with items; Assisted cashiers in multiple tasks;
Cashier at busy times when needed with cash, check, and credit card transactions; Multi-tasking with
customers on a one-on-one basis with budget and spending decisions; Counting large amounts of money
and doing necessary cash drops with cashiers
Medical Biller: J&S Stark Agency, 179 Avenues of the Commons, Shrewsbury, NJ 07702. July 21st 2008
to Sept 9th 2009
Worked on NY Methodist Hospital Accounts for the Medicine and Neurology Department;
Responsible for posting numerous amounts of payments to numerous doctor accounts; Corrected claims
when billed incorrectly; communicating on the phone with patients with questions; one on one interactions
with employees to solve certain projects; Issuing refunds when necessary.
Lead Secretary/Personal Assistant – S&N Concrete November 2008 to April 2009 Apple- November
2008 to April 2009
Assisted Saverio on all estimates in person and via phone; Created work schedules; Ran monthly
spreadsheets to see how the numbers looked; assisted any clients with any questions or concerns;
Reported to Saverio with any concerns or changes; Flexible availability whenever I was needed for an
estimate;
Special Assistant to Saverio in handling all duties delegated to me in high context areas; Able to multi-task
and complete assignments on time; Excellent ability to work well in high pressure situations and made
sure the job was handled in a professional manner; Worked closely with Saverio in making sure the job
was done correctly and efficiently.
Billing Specialist/Collector: Professional Orthopaedic Associates, 776 Shrewsbury Avenue, Tinton
Falls, NJ 07724. June 6th 2006 to June 24th 2008
Responsible for correcting claims that are billed incorrectly; submit claims electronically; working on A/R’s;
dealing with liens from the lawyers; work with both In-Network and Out-Of-Network claims and payments;
run various reports on a daily basis; negotiate claims with various insurance companies and lawyers;
utilize my phone skills with the patients on a daily basis regarding their accounts as well as compromising
billing questions on a one on one meeting; posting various types of payments; issue patient/insurance
refunds when necessary; use Accurint for skip tracing on returned mail; collecting money from patient’s;
calling patient’s back for collections and if compliable, sent to collections; Knowledge with medical
package QSI and Centricity
Police Dispatcher: Hazlet Police Department, Hazlet NJ 07730 Oct 2005 to Jan 2006
Responsible for directing police and emergency vehicles to the correct locations; answering phones and
911 calls, Dealing with people in a crisis and calming them down; Doing check-ins with police officers.
Qualifications:
Strong ability to interact and communicate with people face-to-face and over the phone
Knowledge of Medical Terminology and Customer Service Skills; Strong leadership skills
Knowledge of Microsoft Word, Excel, Outlook and Internet skills; Ability to learn things quickly
Recognized for excellent Customer service and great customer relations.
Able to work independently or as part of a team
Easy to get along with and willing to learn more about the job
Strong worker and dedicated to completing tasks on time
Education and Trainings
New Jersey City University of BS degree in Criminal Justice Currently in Progress
Brookdale Community College, Lincroft, NJ AAS Degree: Criminal Justice June 2004
Raritan High School, Middle Road, Hazlet, NJ: High School Graduate June 2002
REFERENCES: Furnished upon request