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Customer Service Sales

Location:
Glasford, IL
Posted:
May 28, 2014

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Resume:

Education:

Western Illinois University, Macomb, Illinois

Bachelors of Arts - Political Science/International Relations

May 2011 GPA: 3.5/4.0

Master of Arts - Political Science/International Relations

July 2013 GPA: 4.0/4.0

Experience:

Financial Adviser ~ WestPoint Financial Group ~ Peoria, Illinois ~

March 2014-April 2014

Received training on how to advise clients on best investment strategies.

Intern ~ English Exchange ~ Moscow, Russia ~ June 2013- August 2013

Acted as a Liaison between the English Exchange and a University to create

a mutual teaching partnership.

Resolved issues with the English Exchange's clients and shared these issues

with the head of the English Exchange.

Reestablished contact with old clients to investigate there issues of not

returning to the Exchange's program was able to resolve 25 of 27 issues.

Graduate Assistant ~ Macomb, Illinois ~ August 2012-December 2012

Collaborated and analyzed with Professors, the effects of unemployment on

rural voter preference.

Acquired data on voter preference and programmed the data into SPSS and

Excel.

Developed a presentation for a professor to be given at a news conference

based on Excel sheet.

Gave oral lectures to undergrad students on authoritarian regimes.

Drafted reports and recommendations for professors research projects.

Sales and Customer Service ~ Circuit City~ Peoria, Illinois ~ October

2006-March 2009

Responsible for greeting customers and answering customers questions in all

departments.

Helped customers better understand merchandise options.

Helped maintain merchandise stock levels on floor.

Would frequently help team members at front check out.

Maintained good customer relations even when customers were irritated.

Line Cook ~ Weaver Ridge ~ May 2004-December 2007; Pere Marquette ~

March 2009-December 2010

Supervised night time kitchen staff and established a safe work zone.

Maintained customer satisfaction by crafting food in an orderly fashion for

500 people a night.

Was quickly promoted to cook due to quick learning ability and teamwork

attitude.

Organizations and Volunteer work:

Peoria City Hall ~ Policy Adviser ~ March 2014- Present

Worked with a committee to help develop policy to advance the cities

response to emergencies when dealing with handicapped individuals.

Red Cross ~ Liaison ~ August 2013-Present

Received training to express the Red Crosses needs with local politicians

to help insure that during a crisis the Red Cross will have all their needs

covered. Worked as a liaison during a tornado recovery to help insure the

communities needs were met.

The Presidents Institute ~ Senior Fellow ~ November 2012- May 2013

Actively engaged in group discussion in national security and law.

Researching and writing papers on national security and law. Programmed

data into Excel and wrote reports based on data; using Word and PowerPoint.

Reviewed other students work for quality and accuracy. Assisted

administrating staff in the planning of conferences and presentations.

Participated in oral presentations at conferences.

Licenses/Exams: I have passed Life Insurance exam for the state of

Illinois. Skills: Public Speaking, teaching, WPM typing 65, data entry,

SPSS, Microsoft: (PowerPoint, Excel, Word), researching, analysis,

community service, customer relations, quick learner.



Contact this candidate