J ulie M ignault

*** ********** **

Oakville, ON

L 6H 6H6

289-***-**** j acebyg@r.postjobfree.com

Objective

To obtain a full t ime position with your company which enables me to utilize my

s trong customer service skills to assist in the continued positive reputation of your

company.

P rofile

Guest driven, safety focused, ambitious and detail oriented with over 18 years

experience in Customer Service. I started my career as a hostess and over the years

held different positions within the service industry and am currently the Training

M anager of a high volume restaurant.

• H uman Resources: Staff recruiting and in terviewing, develop t raining

systems, on-going staff development, conduct performance reviews, prepare

schedules, responsible for payroll, acknowledge concerns and taking

i mmediate action for a quick fair resolution.

• Leadership and Motivational Ability : Quick decision making showing

p rofessional company representation and staff liaison. Developed skills in

conflict resolution always t rying to attain complete satisfaction for all parties

i nvolved. Show hands on management approach, a good communicator who

is patient and versatile.

• Customer Service : Exceptional customer service skills, communicate with

guests to assess service and product quality. Encourage repeat business,

i nt r igue interest outside of the restaurant th rough networking

T raining M anager 2008-July 2013

Alice Fazooli’s Oakville

• Played a key role in daily management of restaurant operations from an HR

s tandpoint to hire, t rain, evaluate and empower employees. Hand pick with

careful selection when hiring and reducing tu rnover in the last 5 years.

• In t roduce incentive programs for employees to strive toward.

• Responsible for the scheduling of employees and managers over the years.

• Responsible for the hi ring, orientating and development of people, assessing

s trengths and weaknesses and apply t raining techniques that suit their

needs.

• Conduct t raining seminars to encourage the development of employees where

guidance, encouragement and advice are provided.

• Reflect a positive assertive image of authority using professional

communications, positive voice tones and eye contact. Demonstrate patience

d uring high t raffic t imes remaining calm and adapting quickly to unforeseen

changing circumstances.

• Achieving weekly sales targets

• Oversee the Health and Safety Commit tee conducting meetings and

workplace audits. Familiar with WHM IS, occupational standards and

expectations, ensured proper safety t raining and that sanitation procedures

a re followed.

Guest Experience M anager

Kelsey’s Oakville 2005-2008 (franchise and corporate store)

• Executed operations for a 200 seating dining room/bar

• Focus on sales targets on a weekly basis

• Resolved guest issues on a daily basis

• Coached and encouraged the development of front and back of house staff

• Assisted with bar and ki tchen management programs

• Tapped into financial statements and operations

• H i red, orientated and t rained all new employees conducting performance

reviews

• Purchased food and beverage as well as being responsible for the weekly

i nventory of food and beverage

• Scheduling of all staff in accordance with the budget

• Responsible for the Payroll of full t ime and part time staff at the restaurant

level

E ducation and T raining

O.S.S.D Graduate

F i rst Aid Certified

Food Safety

Respectful Conduct in the Workplace

Coaching and Communication

Selection T raining using CorVi r tus selection Mate rials

System

T rain The T rainer

WH M IS

M icrosoft Word

Power Point

Restaurant Software

Data Ent ry

References available upon request

Contact this candidate