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Customer Service Manager

Location:
Tampa, FL
Salary:
3000 monthly
Posted:
May 28, 2014

Contact this candidate

Resume:

Nathan Woods

*** ****** **** **. ****** Hill Fl, 34609

Mobile Phone: 727-***-****

Secondary Phone: 352-***-****

E-mail: acebw8@r.postjobfree.com

Who I am from a business prospective:

If you are looking for a career orientated self star ter I am your employee. I am Account

M anager not just some order taking robot. I can also handle all of my own customer service

i f needed. I always do my best to make good long lasting fi rst impressions on all of my

customers. I am a team player and will be a great addition no matter where I am utilized. I

am quick to learn anything thrown at me strong math and listening skills. Most companies

I have wove worked for I move up fast due to eagerness and my over achiever attitude.

Who I am in my personal time:

I enjoy spending time with family at all of our family events especially my nieces and

nephews. I also like to spend my playing golf, hunting and going shooting. I also volunteer

as a big brother under privileged kids and have helped many kids get on the straighten

path. I love barbecues with friends and family and going fishing.

WORK EXPERIENCE:

Position Tit le

National Account Manager

November 2011 – Nov. 2013

Blue Grace Logistics and FreighCenter.com/ Brandon, FL, Tr inity Fl,

Management Consulting Services

Description

Blue Grace is web based company. I went to Blue Grace because they were one of the top

competitors to FreightCenter without having to relocate. I brought my knowledge of freight

and contacts I had been working on in my spare time. While I was there I worked on my

client base and helped to t rain new employees. In the freight world you have to be able to

adapt because the rules are always changing. They offered many t raining programs but my

d rive t ime increased when the summer hit. This was a great company to work for and I

have taken many new sales techniques from this company and learning experiences.

Skills

M icrosoft Word, Excel, Mul ti tasking, Customer service, Replying and answering messages

and emails, Managing my customers and t ime spent with potential clients versus existing

customer base.

Reason for Leaving

Unfortunately I was not able to stay working here because of how far the drive was i t

t urned into a two and half hour r ide one way. This was my reason for leaving and going

back to Freight Center. I couldn't relocate because my wife was the manager of a

chiropractic Dr.'s office and we had just bought a house in Beacon Woods.

Position Tit le

Started as Sales Account Manager/ Ended as a National Account Manager

January 2011 - October 2011

F reightCenter.com Tr inity, Fl

M anagement Consulting Services

Description

Freight Center is a web based company where I was following up on leads and making 100

p lus dials a day for new business, plus making sure my current cliental were satisfied. This

was a wonderful company to work for and my sales performance was always well above

average. My profit versus cost percentage was among the highest at Freight Center. I also

was on the daily top dog list on regular basis. FreightCenter was always t rying new things

so you had to adapt on a daily basis. I was a National Account Manager for this company. I

headed up a few special projects for the company on t r ial by error basis. I was always asked

my input and feelings on how the failure and success stories to help the company build. I

built a client base within 3 months and was always given leads that others couldn't close. I

worked extra hours to facili tate my clients on the west coast.

Skills

M icrosoft Word, Excel, Mul ti tasking, Customer service, Replying and answering messages

and emails, Managing my customers and t ime spent with potential clients versus existing

customer base.

Reason for leaving

I started looking for a new another freight broker to work for because Freight Center had

lowered my commission percentage and switched everyone in the company to hourly plus

commission and which dramatically lowered all of the top producers at Freight Center

salaries. I was told the reason for the company doing this is because they had such a high

t urnover ratio. FreightCenter tu rnover ratio for employees was a 3 out of every 20 will make

i t past their 30 days.

Position Tit le

Shop Manager, Spray Tech, Commercial and Residential Sales, and an Job Estimator

September 2008 - November 2010

I nnovative Foam Molding Hudson, Fl

Description

Innovative was a commercial and residential decorative foam and precast company. I

worked 5 to 7 days a week. I managed the shop and worked in the field as an installer when

needed. I also handled all commercial and residential sales and upgrades to home owners

and contractors. I was responsible for estimating material cost and the t ime we would

spend on each job. Then I would then I sprayed all foam and concrete finishes and

assembled all material. I was responsible for all intakes and out take of the shop. I handled

a ll the job biddings.

Skills

M icrosoft Word, Excel, Mul ti tasking, Customer service, Leadership skills, managing crew

hours and t ime spent on the job.

Reason for Leaving

I left due to Innovative was going bankrupt because of unpaid debts from contractors. The

owner John left to go back to Montana and closed down the shop and all i ts operations.

Position Tit le

Lead man, Heavy equipment operator, Bobcat finish grader, Supervisor and Estimator

January 2003 - August 2008

K .C. Clearing and T.K. Clearing Hudson, FL

Description

I worked for Tom Edleman and these two companies for quite a few years and I was given

an award for being one of the best most counted on employee and another award for perfect

a ttendance. I was responsible for keeping the shop in order and clean. I was a t rack hoe

operator for the pipe crew and a finish bobcat grader on the residential crew. I worked every

position on the pipe crew. Started from the bottom and worked my way to the top. I can

operate most heavy equipment skid steer, frontend loader, excavator, etc. Tom gave me the

responsibility as crew Supervisor and from there went on to be an estimator for new

construction for K.C. Clearing. Then when they were going bankrupt Tom opened T.K.

C learing I went back to supervising a pipe crew and running heavy equipment.

Skills

M icrosoft Word, Excel, Mul ti tasking, Customer service, Crew Management, I was

responsible for maintaining and driving the company t ruck.

Reason for Leaving

I left both companies due to bankruptcy and they were not able to with stand the economy.

Tom opened T.K. Clearing he brought his son into the company and he the company couldn't

w ithstand destruction costs.

Spare Time:

Well even though my name is Nathan, my friends and work colleagues call me Nate. I enjoy

spending t ime with my family and working on my golf game. I play point guard in a

basketball league. I love getting together and having big family barbecues and we spend all

day playing Euchre. Traveling and participating in events with friends and family. Going

shooting with my police officer friends at the gun fi ring range.

EDUCATION:

I was not able to graduate high school because my father who was 20 year veteran narcotics

detective had 2 heart attacks on the job and was denied workers comp and disability for 2

years he had no income. So I quit school against my parent’s wishes and started working

f ull t ime and going to night school to get my GED. I had taken the pretest and scored high

enough that I didn't need to go to take any classes. I passed GED exam the fi rst time also I

was in the fi rst group of people to be tested under the new longer and more difficult exam.

I scored the second highest score in a class of 50 students.

H igh School or equivalent, H igh School Diploma,

A ugust 1997 - May 2001

Central H igh School / Moore M ilken’s School / Brooksville, Fl/Dade City, FL

I will start collage either fall or spring for business management at PHCC.



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