Brian S. Moorfoot

*** ***** *****

Auburn Hills, MI 48326

248-***-****

acebv5@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Established professional offering 15+ years’ expertise in telecommunications and large data and internet

delivery.

Excellent teamwork skills and a long record of accomplishment of success with innovative and challenging

assignments. Proven ability to create and deliver solutions that meet corporate quality standards of

performance. Comfortable operating in a wide range of platforms and environments. Skilled in proactive

identification and resolution of critical systems/network issues. Effective communicator, able to explain

complex processes in easy-to-understand terms for clients and end users. Previous military experience.

Attributes honed in the military include dedication, leadership, teamwork, positive work ethic and cross-

functional skills.

PROFESSIONAL EXPERIENCE/ACHIEVEMENTS

Level3 Communications formerly Global Crossing

Project Manager, Vendor Escalation Management Southfield, MI 10/2011 –

present

• Manage vendors to meet critical deadline dates and providing critical information to customer in

regards to construction/Builds and network components

• Responsible for all aspects of a small project of lesser complexity or phases of a larger project

• Daily interaction with upper management in regards to project prioritization, escalations, and

monthly revenue forecasting

• Maintained 92% of companies overall objectives and goals scoring 9.9 out of 10 on quality audit

checks

• Resolved 569+ escalations resulting in $962,347.00 in billable service revenue

Solution Manager II, Supply Chain Management Southfield, MI 06/2005-

10/2011

• Identify “out of box” solutions, including temporary solutions with third party access vendors to deliver the

service to the customers within their requested delivery date

• Ensured that off-net/ third party access solutions and on-net solutions (eg: network augments

including equipment installation) are delivered to industry competitive lead-time intervals

• Managed a subset of on-net/off-net orders to support a large customer project including tracking all

associated milestones, clearing any roadblocks and reporting status to customer facing Project

Managers

• Regularly interacts with executive levels and/or customers regarding significant business issues

Project Manager, Executive Office Southfield, MI 05-2002- 06-

2005

• Manages projects related to customer orders of large to moderate scope and complexity to ensure

project goals and objectives are accomplished with prescribed business requirements, time frames,

and funding parameters.

• Escalated and followed up to identify and offer resolutions for customer issues with vendors and/or

internal departments.

• Established project schedules and managed internal organizations to meet customer dates and

communicates weekly with all stakeholders

• Single point of contact for assigned customer or Professional Services projects which typically have a

significant revenue scope, highly complex product needs or require significant project management due to

the size of the organization

• Decreased the compliant closure time from 65 days to 21 days with < 3% recurrence

Dedicated Provisioner Bingham Farms, MI 04/2000

-05/2002

• Responsible for solutions to customer’s network constraints and designs of circuits (DS1, DS3,

OC3)

• Managed access service requests for installation, disconnects, and change orders

• Coordinated work and maintenance activities with customers, vendors, and internal team members

• Vendor testing and coordination/troubleshooting to meet customer’s needs in a timely manner

• Maintain less than 3% of total open task with an on-time Percentage of 95%

AWARDS AND RECOGNITION

U.S. Marine Corps – Honorable Discharge June 1989

Service Awards: Good conduct medal, Meritorious Mast award

North America 1st Quarter Award “The customer experience”. March 2013

Received several (25) North America “Edge award” for excellent customer support. (25 awards)

MVP for March of 2010 from VP of Service Delivery.

Contact this candidate