Jose Adrian Caraveo

**** *. ****** **. *******, AZ 85033 Cell: 602-***-****

acebll@r.postjobfree.com

Education:

Universal Technical Institute (UTI) – Avondale, Arizona

Associate of Occupational Studies Degree in Automotive Technology with Ford Accelerated Credential Training.

Graduation Date March 22, 2013.

Educational Awards:

• UTI Perfect Attendance

• UTI Director’s Honor List

• Nominated to Alpha Beta Kappa National Honor Society

Employment Experience:

Transworld Systems Inc.

Collector

April 2014 – Current

Day to day operations is in effort to collect past due bills for numerous companies. Professional communication

with all consumers following FDCPA regulations and specific company guidelines. Help consumers in

arranging different payment plans depending on financial situations but most important is helping consumers

get out of debt. Inform consumers of account details using FACS system database. Document phone call

conversations to exact detail in FACS system database using approved terminology and acronyms. Follow all

company and state regulations including FDCPA and HIPPA.

Camelback Ford

Service Advisor

Phoenix, AZ. Feb 2014 – April 2014

Greet customers as they come in for service appointments. Communicate with customers about their vehicles service

history and help them plan ahead for future repairs. Input customer and vehicle information and repairs into the Automatic

Data Processing Program (ADP). Experience in contacting numerous warranty and insurance companies to assure vehicle

has coverage for any necessary repairs. Communicate with Technicians to acquire statuses on repairs. Update customers

on vehicle and warranty claims. Communicate with Lot Porters to deliver vehicles and plan for any shuttle services.

Maricopa Community College District

Operational Services Assistant at Scottsdale Community College

Scottsdale, AZ. October 2007- February 2014

Received daily request for use of campus spaces from both internal and external customers. Helped plan events to fit the

customer’s needs as well as safety requirements. Scheduled events in Resource 25 and 25Live Scheduling Database.

Supervised and executed daily event set-up and take-down for numerous types of campus activities (including

Commencement, External Panels, and Guest Lectures). Processing of all Vendor/ Solicitation requests including

answering of any inquiries, record keeping, filing and maintenance of all vendor solicitation requests. Ensured proper

paperwork was received from any external customer including special use permits and payments. Instructed Vendors on

proper insurance requirements. Experience in reading and understanding Material Safety Datasheets and other manuals

used for chemicals. Experienced in translating OSHA documents for Spanish speaking employees. OSHA trained in using

Forklifts, Scissor lifts, and Cherry Picker lifts. Used training to help move outdoor furniture in tight spaces using Forklifts.

Used other dollies and hand operated lift trucks to move heavy boxes and furniture in accordance to event setup needs.

Employment Awards:

• M&O, Crafts, College Safety Employee of the Year

Scottsdale Community College

2012-2013

Skills:

Office: Microsoft Office including Word, Excel, and Power Point. Windows operating

Systems as well as Macintosh systems. Experience with Resource 25 and 25Live Scheduling Database. Familiar and

comfortable navigating numerous web browsers. Office skills including Copying, Faxing, Shredding, Printing, Filing both

by paper and electronically, and speaking for long periods of time on the phone.

Communications: Bilingual and fluent in both Spanish and English. Great Customer Service experience, Communicate

effectively within various situations. Experienced at resolving disputes between customers and employees. Direct Contact

Customer Service experience.

Accustomed to maintaining high quality work in fast paced environments.

Experience using Forklifts, Scissor lifts, cherry pickers, dollies, and hand operated lift trucks.

References:

Given upon request

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