LAQUCIA SPENCER **** Preston Dr Fort

Worth TX ***19

817-***-****

acebkj@r.postjobfree.com

CAREER PROFILE

> Associates Degree in Psychology

> Desire to become part of a prestigious work environment

> Accomplished manager and team player

> 4+ years of Customer Relations and Communications

> Well-organized multi-tasked with strong attention to detail

> Experience preparing and reviewing data reports

> Extensive background in client relations and account management

> Consistently meet/exceed challenging business objectives

> Proficient in advanced MS Office Suites and data processing

suites

> Currently advancing toward a Bachelor Degree

RELATED SKILLS

> MS Word 2003/2007

> PowerPoint 2003/2007

> Excel 2003/2007

> Access 2003/2007

> Data Processing

> Telecommunications

> Outlook

> POS Systems

> Quick Books

> ScanTronics

> Public Relations

> Management

> 10K Adding

> Cash Register

> Software Adaptive

SUMMARY OF CAPABILITIES

.

. Coordinated correspondence between business and consumer

. Implemented standard operating procedures for training purposes

. Operated MS Word to generate and updated information.

. Ability to demonstrate patience in critical circumstances

. Settled disputes with account holders and staff to create pleasant

environment

. Capable of adapting to change in a work environment

. Strong interest in learning new and innovative ways of improving

productivity

. Shipping, Receiving and return stock management

. Responsible for generating standard reports

. Managed accounts ranging from $25.00 - $800,000; Payable and Receivable

. Payroll distribution, Scheduling coordinator

. Accountable for handling bank deposits and transactions

. Interfaced with team to develop creative concepts in how to better serve

our franchise and clientele

. Performed day to day solutions training to achieve best results

. Worked closely within preparers to insure customer satisfaction

PROFESSIONAL EXPERIENCE

2013-2013 OBM SILVERFEAF RESORTS NORTH RICHLAND HILLS

2009-Present Store Manager,/online marketing Pipe Dreams Life

Style Accessories, Fort Worth, TX.

2006-2009 Ware House Associate, Motheral Printing Fort Worth, TX.

2001-2009 Cashier, Star Concessions DFW Air Port, Fort Worth, TX.

2007-2008 Account Pay and Receivables Associate, North Side Salvage,

Fort Worth, TX.

2004-2007 Training Specialists, ATC Logistics, Fort Worth, TX

2001-2003 Secretary, Best Friends Cleaning Service, Arlington, TX

EDUCATION AND TRAINING

University of Phoenix, Arlington TX.

Associates of Arts in Psychology Degree

Graduated: September, 2011

VOLUNTARY ACTIVITIES

> Tutor first time college students in math and reading

> Motivation councilor for youth in community (Boy and Girls Club)

> Race for the cure pink ribbon events Colman Breast Cancer

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