LUCIEN W. HOPE III **** Sans Souci Phone: 305-***-****

Boulevard

North Miami, FL acebip@r.postjobfree.com

33181

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VP of Credit and Collections Director of Collections and Recoveries

Seasoned business leader with more than 30 years of experience in

collections, billing, credit, sales, customer service, marketing, budget

management, administration, procurement, and organizational development.

Demonstrated hands-on management style in development and implementation of

strategic plans to ensure company growth. Expertise in authoring

organizational Policies and Procedures. Six Sigma Green Belt (Financial

Services) recipient with expert knowledge in streamlining existing

operations, turning around unprofitable functions, and envisioning new

concepts and future trends.

( Strategic Planning ( Operational Streamlining ( Turnaround

Strategies

( Competitive Analysis ( Change Management ( Regulatory

Compliance

( Contract & Deal Negotiations ( Call Center Operations ( Training &

Development

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Professional Experience

Miami-Dade County Finance Department ... Miami, Florida 2002 to 2011

The finance department serves all County departments for the 5th largest

county in the U.S. and all entities conducting financial transactions

within Miami-Dade County.

Manager, Credit and Collections

Recruited to overhaul small customer service division into a full service

collections and recovery department; increasing sector from 7 to 47

employees and 3 to 30 departments referring accounts. Managed Collectors,

Paralegals, Supervisors, Managers, System Programmers, and accounting

personnel for department; controlled billing and collections for non-ad-

valorem debts, including bad debt collections for Jackson Memorial

Hospital patient accounts and Fire Rescue Ambulance Service accounts;

developed and implemented all policies and procedures for department

consisting of Accounting, Collection, Outside Agency Management, Billing,

Computer Operations, and Legal units.

Coalesced with procurement department to select third-party

vendors/collection agencies; developed tracking method to measure results

for Champion/Challenger competition; provided fiscal and accounting

controls over resources by processing vendor payments and payroll checks;

maintained County's general ledger system and delivered financial reports.

Of note:

. Oversaw procurement, customization, and implementation of AdvantEdge

Collection Software by heading selection committee and working with

programmers to meet County's needs for automated collection system.

. Obtained approval from Board of County Commissioners for first monthly

incentive plan in Miami-Dade County through detailed presentation of

benefits of program.

. Negotiated contracts with outside collection agencies to collect accounts

once in-house collection process was complete.

. Selected by County Manager as Program Administrator for Red Flag Identity

Theft Fraud Prevention Program county-wide; managed detection, tracking,

and mitigation of all Red Flag incidents; oversaw training for all 32K

County employees.

. Appointed to Management Assistance team, charged with revamping Housing

Department during mortgage debacle; oversaw all loan applications,

approvals, underwriting, and loan servicing.

Applied Card Systems ... Boca Raton, Florida 2001 to 2002

Call Center Manager, Collections

Managed 13 Supervisors and 200 collectors involved in collection of

delinquent and over-limit credit card accounts for $3b bank; recruited,

trained, and developed supervisory and associate staff, emphasizing

importance of deadline-dependent environments. Rewrote all Policies and

Procedures. Manager of the Month, June 2001. Director of team awarded Unit

of the Month, six consecutive months.

Republic Bank, Acquired by BB&T ... Largo, Florida 1997 to 2000

Mortgage Analyst

Originated new mortgage loans for residential customers, oversaw new

business development, and cross-sold additional banking services.

Of note:

. Consistently ranked in top 10% of sales force in new loan production and

top 3% in cross-selling additional banking services.

. Selected to President's Club - honor reserved for top producers in

Mortgage Division.

Tech Data Corporation ... Clearwater, Florida 1994 to 1997

Marketing Manager

Developed and implemented marketing strategies for liquidating "non-

sellable" inventory of computer products for second largest computer

distribution company worldwide.

Of note:

. Reduced inventory level from over $2M to less than $0.5M per month while

maximizing sales revenues; recovery percent increased by 40%.

. Increased liquidation customer base from 10 to 100 through successful

marketing initiatives.

Financial Claims Control, Inc. ... Tampa, Florida 1992 to 1994

General Manager

Managed full operations for national collection agency including

supervision of 40 collectors and skip-tracers, sales and marketing, and

client relations.

Of note:

. Increased revenues by more than 20% by developing new relationships with

multiple national banks.

. Positioned company for acquisition by larger collection agency; received

passing grades on all audits.

CITICORP/CITIBANK ... Chicago, Illinois 1985 to 1992

Director, Consumer Credit Collections and Recoveries Recovery Manager

Corporate Compliance Officer Collection Supervisor

Wallace and Demayo, Attorneys at Law ... Atlanta, Georgia 1984 to 1985

Operations Manager of full service collection agency.

General Electric Credit (Capital) Corp. ... Atlanta, Georgia 1979 to 1984

Credit and Collections Manager

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Education and Professional Development

Bachelor of Arts in Psychology; double minor in Related Business, Auburn

University

Six Sigma Green Belt/Financial Services, Certificate, 2012 American

Collectors Association, professional continuing education through multiple

seminars and workshops; former member

Expertise in FDCPA, FCBA, FCRA, EEO, ECOA, and HIPAA.

Contact this candidate