Angelica L. Ross

Accomplishments

. Five years of customer service, collections and management skills

. Managed a retail accessory store

. Extensive 3rd party collection experience including skip tracing

Professional Experience

Data Entry Clerk/Mail Room (temporary position)

Heffler, Radetich & Saitta Attorneys- Philadelphia, PA- January 2014 to

March 2014

Receive return mail, updated forward addresses, find new addresses for

returned

Scan return mail and update errors on system

Call stores and get updated information on their involvement with upcoming

events

Customer Service Representative(temp. position)

Aetna - Blue Bell, PA - August 2013 to November 2013

Updated new member information for current enrollment period

Create and send letters for enrollment

Operate phone systems

File Clerk (temporary position)- May 2013 to July 2013

Tyco ADT- Pennsauken, NJ

-

Pull files

Sort

Re-file in ABC order

Update system to match files

Data Entry Clerk/Customer Service Representative- 2011-2012

Worley Parsons- Conshohocken, PA

Sorted and filed building site information

Updated statements on client accounts

Produced spreadsheets for construction sites

Resolved issues dealing with project statements as well as building funds

TD Bank HQ- 2010 to 2011

Data Entry Clerk- Cherry Hill, NJ

Sorted and filed information pertaining to bank sites.

Kept a record of previous projects.

Penncro Associates- 2009 to 2010

Collections Agent- Southampton, PA

Assisted consumers in identifying the repayment of financial obligations

through account maintenance according to both client and company

expectations.

Effective skip-tracing knowledge, negotiating skills and a full

understanding of collection law, policies and procedures.

The Diva Style - 2007 to 2009

Manager - Philadelphia, PA

Responsible for daily openings and closings, inventory and purchasing

Responsible for marketing and advertising campaigns

Worked with QuickBooks POS system to accurately enter sales, inventory and

run Manager reports

Maintained electronic employee files

Sears Home Improvements - 2006 to 2007

Customer Service Representative - Orlando, FL

Responsible for processing customer orders

Utilized an electronic telephone system and set appointments for home

improvements

Maintained an electronic/manual data records system

IHOP - 2005 - 2006

Waitress - Orlando, FL

Responsibilities included order taking, handling of customer complaints,

Special Assistant for all corporate parties.

SOFTWARE SKILLS

Windows XP and Vista, MS Office 2007, various customer service computer

programs

EDUCATION

Everest University - Pursuing a Bachelors of Science degree in Business

REFERENCES

Personal and business request available upon request.

Contact this candidate