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Customer Service Project Manager

Location:
Alpharetta, GA
Posted:
May 27, 2014

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Resume:

Michael Barnes *** Cobblestone Ct. acebgf@r.postjobfree.com

Alpharetta, GA 30009 770- 596-3882 Cell

SUMMARY

Expertise in IT, logistics, warehouse management, and consulting in diverse business sectors.

KNOWLEDGE AND SKILLS

IT Hardware and Software Solutions Applications Design and Integration CIT Project Management

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Inventory / Purchasing Logistics / Warehouse Operations Backup / Recovery / Storage

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Security and Monitoring Systems WAN / LAN Networks

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PROFESSIONAL HISTORY

Consultant, Alpharetta, GA (2009-Present)

Providing consulting, analysis and diagnostics, and implementing technology solutions across a wide number of

operating systems, and hardware / software platforms. Clients include:

Any Two Cards Checker Cab Cooper Lighting

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Due West United Methodist Church Pittman Properties SES Environmental

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SOHO Workshop Victory Taxi VCA Taxi

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Project Accomplishments

Developed software to support independent driver activity, including billing, work history, vehicle tag

tracking, and year-end summaries.

Installed digital recording devices, including wiring, for internal and external security cameras to provide

local and remote monitoring via internet and smart phones.

Reconfigured computer room; inventoried and organized equipment to provide easy access for

maintenance and trouble- shooting, leading to a reduction in servicing cost. Created a custom cover for

telephone and equipment punch-down panel to conceal wiring and showcase company logo.

Locally re-created a multi-faceted installation of a product that was experiencing unidentified hardware

failure. Re-creation avoided high cost of out-of-state diagnosis, and allows local support for simulation

and analysis without affecting customer operations.

Supported custom software with expertise in areas of order entry, product labeling, and distribution.

Streamlined inventory management for improved stock control and reduced inventory carrying cost.

Provided evaluation, maintenance and diagnosis of equipment and software.

Updated complicated and outdated production schedules into user friendly reports targeted for specific

departments such as sales, production, and shipping.

Southern Moulding and Supply Company, Kennesaw, GA.

Operations Manager (2002-2009)

Managed daily operations of a 50,000 foot warehouse including inventory, customer service, chop and sample

departments, shipping and receiving, and delivery vehicles staging area.

Directed a team of 20 supervisors, drivers, warehouse, and inventory control staff.

Tracked and maintained human resource records for work-hours, schedules, performance evaluations,

sick leave and safety programs.

Managed external vendor’s relationships including staffing agencies, shipping /delivery companies,

safety, and government agencies.

Instrumental in streamlining purchasing and receiving operations via automated reporting and data entry,

enhancing product projections based on annual usage, and expanding electronic data interfaces (EDI).

Provided input on operations strategy, process improvement, and information systems enhancements.

Supervised delivery route management involving GPS tracking, collection logs, manifests, vehicle

leasing, DOT compliance, and driver and vehicle record keeping.

Michael Barnes 915 Cobblestone Ct. acebgf@r.postjobfree.com

Alpharetta, GA 30009 770- 596-3882 Cell

Excel / Walman Optical, Duluth, GA.

Director of Management Information Systems & Technical Services (1998-2002)

Responsible for planning, organizing, and managing IT and technical lab environments for headquarters

and five remote branches.

Directed all hardware and software platforms enhancements necessary to support division growth from

$10M to over $30M in less than five years.

Guided the IT inclusion of four new US branch acquisitions. Major processes included verification of

accounts receivable and customer balances at the source then migration into in-house database.

Conversion of all accounts, stock, and associated codes into our software, providing cross references for

seamless integration. Retained and included customer activity, including AR and order history, from

legacy system imported into new system for historical data retrieval needed for supporting c lient and their

user base.

Oversaw the day-to-day management of new business processes and programs critical to achieving

continuous business operation for distribution and manufacturing.

Developed and executed ongoing Electronic Data Interchange transactions with vendors and client

accounts resulting in paperless transaction flow between organizations for over 800 invoices / purchase

orders, resulting in significant time reduction, error elimination, and staff feedback capability.

Managed disaster recovery processes / plans required for continuity of operations in the event of a

catastrophic failure, including Y2K preparedness

Developed project plans and budget based on forecasted annual business needs.

Oversaw enhancements, refinements and repairs to software.

Managed staff programmers responsible for maintenance and enhancements of proprietary

software developed for manufacturing, distribution, and billing of contact eye lens products.

Provided input into space requirements; build outs and costs for facility update needs and

acquisition of new companies requiring renegotiation of leases.

Acted as liaison between corporate and division managers with staff and vendors.

Provided updates for staff and management on project status, including issues involving technical

issues, development, personnel, and vendors.

Responsible for policies and procedures to assure compliance of company standards, attendance,

and safety rules and regulations.

Senior Project Manager (1995-1997)

Supported multiple projects, partnering with internal IT teams, warehouse operations, general management,

engineering, customer service, and inventory control.

Reduced inventory carrying cost from $1.5M to $800K by establishing a key distributed inventory system

based on perceptual forecasting, allowing analysis for seasonal fluctuations in client purchasing habits.

Developed highly specialized order entry system permitting real-time phone order processing and

enabling manufacturing and distribution to focus on received orders, reducing entry and processing time.

Initiated company-wide frame relay WAN, including order entry systems, inventory, accounts receivable,

and LAN for email and Internet accessibility.

TECHNICAL KNOWLEDGE

Operating Systems: IBM AIX, AT&T Unix, Ultrix, XENIX, Microsoft Windows (95, 98, NT, 2000, ME, XP,

Vista and Limited 8), DOS, CPM, DAC

Languages: Informix 4GL/SQL/ESQL/Engine, Shell Script, awk, C, COBOL, Basic, Crontab, CNC Control

Specialized Products: Microsoft Suites including Word, Excel Outlook, OneNote, Power Point

Specialized Applications: EDI interfaces, data conversion techniques, divergent system integration



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