Ta'michael Russell

Houston, TX/703-***-****/acebbz@r.postjobfree.com

SKILL HIGHLIGHTS

Excellent verbal and written communication skills Sixty plus WPM

Advanced in Microsoft Office Suite, Netsuite, Proficient in organization and time management

Sharepoint, Adobe suite, D&B, SAMs, SAP Excel in scheduling, customer service, case

Strong knowledge in data analysis, administration management, information security, document

Outlook, Quick Books, Peoplesoft, Visio, SQL management, gap analysis, and problem solving

EMPLOYMENT HISTORY

Dyonyx-Houston, TX- Tier II Analyst-

03/2012-04/2013

● Responsible for preparing gap analysis before and after application changes

● Subject Matter Expert for the application, functional user roles

● Prepare accurate documentation and respond to action

● Researching solutions for the root cause

● Respond to escalated issues for quick resolution turnaround

● Analyze and recommend alternative solutions

● Follow up as appropriate to confirm resolution

Dept. of Veteran Affairs-Washington, DC- Initiation Analyst-

03/2012-04/2013

● Recognized for excellent customer service via phone and web

● Chosen to train peers

● Created flow charts, schedules and timelines

● Thoroughly reviewed legal documents for program eligibility

● Logically and comprehensively troubleshooted and resolved account issues

● Managed and interpreted legal documents

● Researched relevant information necessary for decision making related to eligibility

● Analyzed and migrated/cleansed relevant information in order created data reports

● Scheduled and lead team briefings for the executive team

Exostar-Herndon, VA-Shared Services Administrator-

02/2011-03/2012

● Recognized for exceptional customer service

● Chosen to successfully train peers on software applications and accounts provision

● Logically and comprehensively solved problems and account issues via phone and web

● Ensured information security for Boeing, Raytheon, Lockheed Martin, and Rolls Royce

● Assisted with contract and RFQ retrieval for several other small and large companies

● Troubleshot devices and account errors to prevent escalation

● Exercised sharepoint end-support via phone and web

Fedloan Loan Servicing-Mechanicsburg, PA-Administrative Specialist-

01/2010-12/2011

● Recognized for surpassing processing goals

● Enhanced customer service of peers by sharing new techniques

● Recognised for excellent customer service

● Assisted borrowers by servicing federal loans via phone and web

● Ensured accounts management

EDUCATION

● Capella University-Project Management- Present

● Art Institute of Philadelphia-Graphic Design-Associates- 2006

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