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Customer Service Manager

Location:
Saratoga Springs, NY
Salary:
75,000
Posted:
May 28, 2014

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Resume:

John J. Cammarene

** ***** ***** *****, ******* Park, New York 12065

518-***-**** aceb5z@r.postjobfree.com

SUMMARY

Goal-drive Director of Transportation/Director of Safety with an extensive background in

leading safe, efficient and cost effective operations. Career history of maintaining 100%

compliance with OSHA, EPA and DOT regulations.

CORE COMPETENCIES

Route Scheduling Training and Developing Staff Distribution and Cost Control

Customer Service Policy Development Safety and Security

Ground Transportation Team Building Productivity Improvement

Commercial Driver’s License Communication skills Strategic Operational Planning

Logistics Support March 2014-Present

Cascades Paper, Waterford, NY

Optimize and organize warehouse to increase producivity.

Work with logistics companies to increase on time delivery.

Consult on Safety, warehouse and logistics.

TRANSPORTATION/SAFETY EXPERIENCE

Transportation Manager Nov. 2013 – Present/May 2002 – Feb. 2006

SYSCO Albany, LLC. Halfmoon, NY

Route 70-80 trucks daily, ensuring trucks arrive during customer time frame,

increasing customer satisfaction

Set-up and consolidate routes to maximize efficiency and reduce company expense

Schedule drivers and trucks daily, while following DOT laws and regulations such as

driver road time limits

Evaluate staff (110 union drivers and 5 supervisors) and department performance,

including hiring new drivers when necessary and conducting disciplinary actions

Submit weekly payroll reports for all department employees

Oversee new driver training: customer service, SYSCO policies, proper safety

procedures, and driving standards

Director of Transportation Jan. 2013 – Nov. 2013

SYSCO Albany, LLC. Halfmoon, NY

Created specific short and long term department goals which support and help

achieve SYSCO goals and missions

Reviewed performance and salary with transportation managers, supervisors, and

staff

Assisted managers, supervisors, and staff (union and non-union) with the creation of

individual development plans to maximize personal career growth and leadership

skills

Synthesized department budget, staying within set parameters while still meeting

overall department needs

Interviewed, hired, and trained all new staff members

Complied with labor laws (harassment and affirmative action/equal employment) and

monitored department compliance

Director of Safety Feb. 2006 – Jan. 2013

SYSCO Albany, LLC. Halfmoon, NY

OSHA Compliance

File workman’s compensation claims, ensuring all guidelines/policies are followed

and all forms are complete

Safety Training

Ammonia EPA Compliance

Routing Manager Jul. 2001 – May 2002

SYSCO Albany, LLC. Halfmoon, NY

WORK EXPERIENCE

Warehouse Freezer Supervisor Jan. 1999 – Jul. 2001

SYSYCO Albany, LLC. Halfmoon, NY

Warehouse Returns Processing Supervisor Jan. 1998 – Jan. 1999

SYSCO Albany, LLC. Halfmoon, NY

TRAINING

Safety Unlimited May 2013

HAZWOPER (8 hour) Refresher

Sysco Interactive University Oct. 2012 – Jul. 2012

Environmental Protection Agency Series

Environmental Regulations and Safety, Level 2

General Health and Safety for Associates

Industrial Safety

Environmental Regulations and Safety, Level 1

General Health and Safety for Managers

Innovative Refrigeration Feb. 2012 & Oct. 2008

Technician Training for Ammonia Refrigeration Systems, Level 1 (CFR-1910.120)

24 Hour Hazardous Material Technician Training for Ammonia Refrigeration Systems

Service Training Program Ammonia Systems

Process Safety Management/Risk Management Program

OSHA General Industry Safety & Health (30 Hour) Oct. 2011

Perform Safe (U.S. Department of Homeland Security, FEMA) Sept. 2011

ICS-400 Advanced ICS for Command and general Staff Complex Incidents

ICS-300 Intermediate ICS for Expanding Incidents

National Incident Management Systems (NIMS) ICS 100-A, ICS 200-A, ICS 700-A, ICS

800-A Feb. 2010

COMMITTEES

Process Safety Management Committee Feb 2006 - Present

Safety Committee Feb 2006 - Present

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Strike Contingency Committee March 2004 - Present

SKILLS

Software: RoadNet, SUS, WSMS, STAR, Excel, Word, XATA, DriveCam, Outlook

EDUCATION

Associate of Arts in Business Administration May 1994

Schenectady County Community College, Schenectady, NY



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