Yvonne M Starkey

***** *. **** **. #***

Paradise Valley, AZ 85253

602-***-****

aceb51@r.postjobfree.com

Objective:

To be part of team environment where my skills and ability are recognized as an asset to

the company. I want to be part of a company that is in growth mode so I have the

potential for advancement. I bring hard work and dedication to my future employer

Employment History:

Aflac, Scottsdale, AZ

Special Projects Coordinator/Independent Agent, November 2008 – March 2014

Responsibilities: Educate and sell policies to new and existing clients, along with

explaining the value of Aflac being added to their insurance portfolios. File claims for

existing clients. Interview potential new agents, along with training new agents out in the

field and in the office. Service inactive accounts in order to find out if they want to add

more policies or delete any of their existing policies, along with helping them with their

wellness benefits. Coordinate projects to help better service existing clients. Continue to

attend networking events to market with individuals to learn more about their health

needs and their businesses in order to build a possible future working relationship.

Right at Home, Scottsdale, AZ

Scheduling Coordinator

Responsibilities: Manage all aspects of client/caregiver scheduling. Recruit, train and

manage qualified caregivers. Coordinate with the sales team to acquire new clients and

caregivers in order to build the business. Manage client files so they are met with the

ALTCS specifications. Schedule supervisory visits with clients in order to make sure all

of their needs are being met. Assist with client inquiry calls for potential new business.

Build rapport and positive relationships with caregivers and clients.

Review, approve and balance caregiver’s weekly timesheets to prepare payroll for

management to finalize. Invoice and mail out billing for clients weekly. Resolve

customer and caregiver complaints by investigating problems and developing solutions to

better serve the customer.

States Logistics, Tolleson, AZ

Administrative Manager

Responsibilities: Manage customer service reps in four different warehouses by

establishing consistency and efficiency in systems and procedures across the

administrative departments to better service customers. Interview, hire, discipline and

terminate CSR’s based on department needs. Train CSR’s in skills and service delivery

Yvonne M Starkey

10444 N. 69th St. #105

Paradise Valley, AZ 85253

602-***-****

aceb51@r.postjobfree.com

methodology and philosophy. Plus conduct weekly meetings to improve communication

in each department as well as conduct monthly safety meetings. Cross train and

coordinate adequate staff to meet service demands of customers. Maintain frontline

contact with customers, making sure their service needs are being addressed. Ensure

standard operating procedures and forms are up to date and used in complete accordance

with requirements. Complete performance reviews for all CSR’s. Review invoices for

accuracy against rate structures in the client’s contracts, also review paperwork for

inbound/outbound shipments to ensure information is correct before forwarding to the

customer. Ensure the timely and accurate billing to all customers through development of

effective policies, procedures, check lists, audits, etc. Review and approve employee

timecards daily and/or weekly. Responsible for ordering all supplies for each

warehouse. Oversee driver qualification files necessary to operate and be compliant with

D.O.T. regulations. D.O.T. Drug and Alcohol Reasonable Suspicion Certified, also

Leadership Skills Certified.

ClearPoint, Phoenix, AZ

Candidate Marketing Director

Responsibilities: Responsible for acquiring potential new clients, along with recruiting

skilled marketable candidates. Dispatch and manage drivers daily to fulfill customer’s

requests. Interview, hire and terminate drivers based on customer needs. Maintain driver

qualification files necessary to operate and be compliant with D.O.T. regulations. Initiate

phone rapport with candidates and clients. Resolve issues with past and current clients

daily in order to make sure their requirements are met. Review and approve driver

weekly timesheets and prepare payroll reports for corporate. Ensure accurate billing to

all clients and follow up with clients on past due invoices.

ProDrivers, Phoenix, AZ

Office Manager/Dispatcher

Responsibilities: Dispatch and manage driver’s daily to fulfill customer’s requests.

Interview, hire and terminate truck drivers based on customer needs. Review and approve

weekly driver timesheets and prepare payroll reports for corporate. Maintain driver

qualification files necessary to operate and be compliant with D.O.T. regulations.

References: Available Upon Request

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