Manager Customer Service
Resume:
Objective
To attain a position with a team oriented business that utilizes my passion for helping others and my skills as a
clinical specialist, sales associate, client relation manager and educator.
Experience
Clinical Specialist 2006 to 2014
Bioness, Inc. Nashville, TN
Responsible for teaching certification course in Functional Electrical Stimulation (FES) technologies for the
upper and lower extremities to Physical and Occupational Therapists.
Responsible for territory account management as it relates to technology sales, client relations, technical
support, clinical support, equipment management, and insurance paperwork.
Presented the FES technology, clinical studies and application via In services and presentations to
rehabilitation staff including physicians, Directors of Rehab, and therapists.
Conducted client screenings with FES devices at various rehabilitation facilities or physicians offices.
Guest presenter at various symposiums and seminars focusing on neurological rehabilitation.
Adjunct Professor 2003 to 2004
Belmont University Doctoral Occupational Therapy Department, Nashville TN
Responsible for developing and implementing course outline and assignments for course on Adult Human
Development.
Developed and presented course lectures and course evaluations.
Senior Occupational Therapist 1997 to 2006
Tennessee Valley Healthcare Veterans Hospital, Nashville TN
Responsible for evaluation, treatment planning and implementation in a geriatric, acute, sub acute and
outpatient physical disability setting. The veterans treated had a variety of neurologic, orthopedic,
cardiopulmonary conditions as well as general deconditioning following acute illness. Treatment included
basic ADL, functional transfer training, muscle strengthening and endurance, gross/fine motor coordination,
cognitive retraining, social and coping skills, home management training, equipment training and
patient/caregiver education.
Proficient in administration of standard OT assessments including 9 hole Peg Test, Kohlman Evaluation of
Living Skills and Motor Free Visual Perceptual Test
Developed Occupational Therapy inpatient cardiac rehabilitation protocol and booklet on home activity
guidelines following a cardiac event; Member of Cardiac Rehabilitation Task Force
2
Clinical Instructor for various Level I and Level II Occupational Therapy Students
Education
Loma Linda University, B.S. in Occupational Therapy June 1996
Magna Cum Laude
School of Allied Health Research Award, 1996
University Dean’s List, 1994 1996
National Dean’s List, 1994 1995
Scholarship Recipient: Veterans Affairs Health Professions Scholarship Program 1994 1996
Chaffey College, A.A. in General Education April 1991
Skills
Good listener, empathetic, respectful and professional communication, responsible, self motivated, confident, easily
able to engage others, problem solver, calm in difficult situations, thorough, creative, conflict resolution, good
rapport with clients and co workers, flexible, cooperative, client acquisition and retention, customer service,
customer satisfaction, good product demonstration, presenter, educator, team player, territory and account
management, optimistic.
Additional Professional Experience
1991 1995 – Brainstorm Artists, Fullerton, CA – Production Director/Executive Assistant
1987 1990 – Sparrow Records, Chatsworth, CA – Executive Assistance/Marketing Manager Assistant
1984 1987 – Maranatha! Music, Costa Mesa, CA – Booking Agent/Office Manager
1983 1984 – Pomona Valley Christian School, Pomona, CA – Physical Education Teacher/Coach
References
Hal Ecksten
Business Development Manager
Bioness, Inc.
aceb50@r.postjobfree.com
Dan Stocks
Business Development Representative
2
Bioness, Inc.
aceb50@r.postjobfree.com
Danielle Stoller, PT
Physical Therapist/Client
St. Thomas Health
aceb50@r.postjobfree.com
2
Marie McGilvrayMarie McGilvray Marie McGilvray
940 Gale Lane, Unit 131 Nashville, TN 37204
Phone: 615-***-**** E Mail: aceb50@r.postjobfree.com
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