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Manager Customer Service

Location:
San Antonio, TX
Posted:
May 28, 2014

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Resume:

Connie B Reid

***** ******** **

Elmendorf, Texas 78112

210-***-****

aceb49@r.postjobfree.com

Career Objectives

To obtain a Management position functioning in a capacity to utilize my

extensive knowledge, exceptional skills in a Food, Quality Assurance,

Retail, Production, Insurance or Sales capacity.

Summary of Qualifications

32+ yrs. of diverse experiences.

25+ yrs. of Customer Service experience.

Well qualified in all levels of Management.

Work well in a team or individually.

Excellent interpersonal skills.

Exceptional time management skills

Work History

Self- Employed, San Antonio, Texas

Insurance Agent

Jun 30, 2006

* Independent Agent for Whole and Term Life

* Final Expense

* Medicare Advantage

* Medicare Supplement

* Certified Pre-Planning Advisor for Dignity Memorial

* In home assessment of leads

* Provide Customized Quotes

* Service existing accounts and develop new business

The Fairmount Hotel, San Antonio, Texas

Restaurant & Bar Manager

Mar 30, 2001 - Dec 31, 2005

* Began as on-call Banquet Captain as Key Team Player

* Promoted to Banquet & Special Functions Manager

* Promoted to Restaurant & Bar Manager

* Managed 25 employees

* Scheduled, Staffed and Coordinated non-employee service staff as needed

* Organized and Executed Special Functions as required

* Built extensive return client le through excellent Customer Service and

Communication skills

* Maintained Inventory Control of All Alcoholic Beverages

Cafe Soliel, San Antonio, Texas

Restaurant & Bar Manager

Aug 12, 1997 - Mar 15, 2001

* Opened and Managed first Cyber Caf and Bar in San Antonio

* Developed and Implemented Opening and Closing duties of 10,500 sq ft

facility

* Staffed Scheduling of 20 employees

* Coordinated Special Functions and Catering

* Worked with Marketing Director and PARTI, South Texas Charities, Fiesta

events

Granbury Indepedent School District, Granbury, Texas

Production Manager

Jun 02, 1996 - May 30, 1997

* Required knowledge/understanding of USDA Nutritional Guidelines,

regulated reports .

* NUMENUS menu planning software

*Coordinated Quality Control/Assurance for 8 Campuses, including safety,

technical

* Calculated Nutritional Analysis

* Wrote Menus for Diets requiring specific needs

* Managed commodities

* Coordinated Special Functions

Tolar Street Cafe, Tolar, Texas

Owner/Operator

Oct 29, 1995 - May 20, 1996

* Owned and Operated a 90 seat caf .

* Developed Menu

* Maintained business logs and financial requirements

* Liaison with Vendors, Marketing and Advertisement

* Placed orders and maintained Inventory Control

* Scheduled Staff

* Developed opening & closing duties

The Executive Club of Laredo, Laredo, Texas

Catering & Special Functions Manager

Sep 14, 1992 - Aug 22, 1995

* Assisted the General Manager.

* Succeded in opening a new property prior to expected open goal

* Coordinated vendors, suppliers

* Exceeded sales goals as Membership Director

* Interacted with the members and organizational representatives.

* Established recurring business meetings and special functions,

The Brazos Club (Club Corporation of America), Waco, Texas

Saute', Grill, Pantry & Banquet

Dec 02, 1989 - Sep 10, 1992

* Obtained extensive experience in a fine dining Private Club by working

all stations in the kitchen.

* Experience cake decorator, garde manger, broiler & expeditor.

* Assisted Chef in selection of nightly and special menus.

* Gained valuable experience as in ordering and inventory control.

* Attended Texas State Technical College as a full time student

concurrently

Something Special Lingerie & Specialty Boutique, GRANBURY, Texas

Manager

Sep 01, 1986 - Sep 25, 1989

* Attended Trade and Style Shows to keep current of Fashion Trends and

Placed Orders

* Implemented, Maintained and Controlled Inventory

* Priced and Displayed Product

* Maintained Invoices and Proper Accounting

TU Electric at Comanche Peak Nuclear Power Station, Glen Rose, Texas

Quality Assurance Supervisor

Jun 21, 1980 - Jul 24, 1986

* Originally hired as a Data Entry Technician

* Successfully promoted to this very critical position.

* Functioned in a pressure cooker type environment with no margin for error

* Learned each position and promoted through the ranks based on performance



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