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Engineer Customer Service

Location:
Gardena, CA
Salary:
60000 - 70000
Posted:
May 28, 2014

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Resume:

Robin G. Dykes

*** *. ***** ******, *******, CA *0247

Email: aceb1w@r.postjobfree.com Cell: 310-***-****

PROFESSIONAL SUMMARY

. A skilled professional who interfaces with all levels of executives

and handles confidential information with discretion.

. Performed as a highly resourceful and proactive team-player who seeks

opportunities and proposes solutions.

. Ability to prioritize, organize, and perform multiple tasks seamlessly

with excellent attention to detail.

. Customer service focused.

. Outstanding technical skills include Microsoft Office, Outlook, SAP

and PeopleSoft

PROFESSIONAL EXPERIENCE

NBCUNIVERSAL, Universal City, CA 2004 - Present

HR Coordinator

. Facilitated new hire onboarding (I-9, employment verifications)

. Administered support for Timekeeper and payroll issues

. Generated letters for lifecycle changes (e.g., transfers, promotions,

salary changes, leaves of absences)

. Supported the HR Operations team with transaction and data audits

. Managed all correspondence for unemployment claims

. Provided support for special projects

. Assist with administration of annual employee service awards

. Served as liaison between employees and management regarding labor

relation issues

NBC, Burbank, CA 1996 - 2004

Production Coordinator/Production Management

. Generated billing and payroll for all Burbank Production Services groups

per STORM and CFE

. Published and distributed the monthly activity schedule for The Tonight

Show and Days of Our Lives

. Prepared video tape orders for on lot shows (Passions, Days of Our Live,

The Tonight Show, Ellen Degeneres, Access Hollywood and The Rose Parade)

. Provided administrative support for production managers (ordered

supplies, telephone requests, etc.)

NORTHROP GRUMMAN CORPORATION, El Segundo, CA 1980 - 1995

Planner Specialist 1993 - 1995

. Generated labor performance measurement, variance analysis, manpower

planning and budgets (direct and indirect) per Cost Schedule Control

System (CSCS)

. Analyzed schedule and cost performance data for management review

. Assessed effects of new contractual and company-funded projects upon

various segments

. Consulted representatives of manufacturing, materials, contracts, budget,

and customers to establish new project time lines and resource needs

PROFESSIONAL EXPERIENCE, continued

Industrial Engineer Senior 1989 - 1993

. Assisted with the refinement of engineering standard data for Composites

and Assembly operation in support of the F/A-18 E/F program.

. Applied Type I and Type II Standards in Fabrication and Assembly

Operations.

. Planned, organized and audited Industrial Engineering and related

systems, methods and procedures to evaluate compliance and effectiveness.

. Identified deficiencies, sought appropriate corrective action and follow-

up; coordinated with government agencies (DPRO). In ensuring compliance

with contractual and procedural requirements per Military Standard 1567A.

Industrial Engineer 1986 - 1989

Industrial Engineer Associate 1985 - 1986

Departmental Administrative Assistant 1980 - 1985

EDUCATION

BS, Business Administration - CSU Dominguez Hills

AA, Business Administration - Los Angeles Harbor Community College,1976

CERTIFICATIONS

Advanced Human Resources Management Certification - CSU Dominguez Hills,

2009

Human Resources Management Certification - CSU Dominguez Hills, 2007

Microsoft Certified Systems Engineer Certification - Infotec Commercial

Systems, Santa Ana, CA

Industrial Technology Certification, Long Beach City College, Long Beach,

CA

Industrial Engineering Associate Cross-Training program, 1986

Leadership Training Series

References Available Upon Request

Robin G. Dykes

Page 2



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