ALAJADAE WALKER

Atlanta, GA,( 770-***-****/ aceb06@r.postjobfree.com

Career Aspirations

To successfully obtain a full time position where I will be able to utilize

my knowledge, personality, data entry skills and customer service

experience in any fast paced customer service and/or administrative

environment.

Professional Experience

MANPOWER

2013-Current

Customer Care Specialist

-Using LSAMS systems to track customer's accounts

- Answering questions in regards to homeowner's Escrow and Taxes

- Providing initial Tier 1 support

- Data Entry

PRESTIGE STAFFING

2013 - Current

DeKalb Community Service Board- Decatur, GA

Human Resources Clerk

. Screen, distribute, and direct incoming calls for agency

. Performs data entry into HRIS system

. Responsible for maintaining and updating all personnel files (i.e.,

New Employee Files, I-9 information, Training files, termination

files, medical files)

. Making all orientation manuals for each training session

. Compiling new employee handbooks and ordering supplies for the Human

Resource Department

. clinicians

Centene

Member Service Representative

. Communicate effectively with prospective and existing members in a

positive and professional manner about medical benefits

. Provide product and service information to existing members and

prospective members

. Assist members by providing information about eligibility status,

Medicaid/Medicare and speak with pharmacist about medication coverage

and copays

. Performed data entry into the system and had to document all calls

received by category, subcategory and notes about the call

RANSTAD STAFFING AGENCY

2013 - 2013

State Farm - Alpharetta, GA

Claims Service Associate

. Responsible for answering and directing over 100+ phone calls per day

in regards to filing automobile accident claims

. Researched all claims to check the status and filed police reports

using LexisNexis software

OTHER TEMPORARY EMPLOYMENT

Cold River Property Tax, Clerical Associate

Buckhead Uniforms, Back Office Assistant

Vesta Call Center, Order Processing Agent

Comcast, Customer Service Rep. 1

Education

Per Diem Healthcare - Stone Mountain, GA, 09/2012-10/2012

CPR Certification

cnA Certfication

AED & BLS Certification

Georgia Perimeter College, Clarkston, GA, 08/2011- 05/2012

Tucker High School, Diploma, Tucker, GA, 08/2007- 05/2011

Habitat for Humanity

Tucker High School: Track & Field

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