Danielle McCartney

***** *. **** ******* • Shawnee, KS 66226 • 913-***-**** • aceayn@r.postjobfree.com

PROFILE

Enthusiastic, self-motivating, team player, with superior customer service. Past performance

demonstrates a track record in adherence to details and deadlines. Seeking a position that will

enable the use of my education, experience, and skills.

SKILLS

• Well developed verbal, written, and interpersonal communication skills

• Proficient in Microsoft Office (PowerPoint, Excel, Outlook, and Word)

• Ambitious and a quick learner

• Outgoing and able to work in a fast paced environment.

WORK EXPERIENCE

JE Dunn Construction Company: Project Coordinator Intern

Kansas City, MO May 2014 - Present

Provides administrative support to commercial projects and the project management

team.

Updates estimating department’s subcontractor database in SmartBidNet as well as make

bid calls.

• Updates marketing’s Cosential database with information on clients and projects.

Prepares invoices, reports, memos, letters, and other documents, using Microsoft Office

or other software.

• Scan, file, and retrieve documents and records.

• Processes subcontractor’s contract documents and certified payroll information.

Provides receptionist relief by greeting visitors, answering telephones, giving

information to callers, taking messages, or transferring calls to appropriate individuals.

All Dimension Staffing: Temporary Assignment

North Kansas City, MO 64116 March 2014 – May 2014

Service Management Group: Receptionist

Kansas City, MO 64108

• Organization of corporate/special events, agendas and itineraries, often under

demanding deadlines

• Supported special projects on an as-needed basis

• Took and transferred a high volume of calls

• Coordinated with remote and international SMG administrators

• In charge of budgeting and maintaining certain office perks (snack closet,

anniversary gifts, client gifts, etc.)

• Received and assimilated confidential information

• Managed IT equipment and corresponding calendars

• Managed 17 conference rooms and corresponding calendars

• Aided HR/Accounting in processing any employment changes (new hires,

promotions, terminations, etc.)

• Worked in solitary environment with little to no supervision

• Ambassador for the company

• Used SharePoint and Microsoft Office

Synergy Staffing: Temporary Assignment

Overland Park, Kansas 66210 January 2014- March 2014

Cramer LLC: Client Services

Kansas City, MO 64108

• Handled all warranty claims and issues for ergonomic office chairs and elevation

equipment.

• Main point of contact for customers, handled both inbound and outbound

inquiries and communication for things such as order clarification,

backorder/shortage notifications and product changes.

• Recorded customer inquiries by documenting inquiry and response in CRM tool

• Documented accurate and complete information on warranty claims, customer

issues, and freight related claims.

• Performed a wide range of administrative tasks to support daily operations.

Hereford House: Hostess

Shawnee, Kansas 66226 August 2013-January 2014

• Greeted and escorted customers to tables.

• Worked with Manager to plan and organize parties.

• Assigned service sections to servers.

• Assisted servers in cleaning and bussing tables.

• Handled cash register when needed.

• Managed reservations and cancellations.

Center for Online and Distance Learning for the University of Kansas: Student Assistant

Lawrence, Kansas 66045 January 2012 – August 2013

• Provided administrative support to the Assistant Director.

• Proctored exams for over 20 online courses.

Created and maintained web sites and databases that supported distance-learning

programs.

Maintained and created records of students' assessment results, progress, and feedback,

while ensured confidentiality of all records.

Answered telephones and gave information to callers, took messages, or transferred calls

to appropriate individuals.

Greeted visitors or callers and handled their inquiries or directed them to the appropriate

persons according to their needs.

• Used Microsoft Office, Outlook, BlackBoard, and transcription programs.

The Oread Hotel: Front Desk

Lawrence, KS 66044 August 2010 - August 2011

• Solely greeted, registered, and assigned rooms to guests for approximately 100

rooms.

• Made and confirmed reservations.

• Issued room keys and escort instructions to the bellhops and valets.

• Posted charges, such those for rooms, food, liquor, or telephone calls.

• Recorded guest comments or complaints, referred customers to managers as

necessary.

Answered inquiries pertaining to hotel services, guest registration, and travel directions,

as well as making recommendations regarding shopping, dining, and entertainment.

• Arranged taxis and restaurant reservations for customers.

EDUCATION

Bachelor of General Studies in Sociology and Minor in Communication Studies

The University of Kansas, Lawrence, KS Graduated December 2013

Contact this candidate