M ayon DeRiso

**** *. ****** **. ******* AZ ***** 615-***-**** aceaug@r.postjobfree.com

Professional Summary

Customer service professional seeking a full time position. Skilled in training staff and establishing rapport with

clients. Self-motivated with exceptional communication and computer capabilities.

Skills & Abilities

•

• Organized

Creative problem solver

•

• MS Windows proficient

Exceptional communication skills

•

• MS Office Software

Revenue generation strategies

•

• Quick Learner

Business Development

•

• Motivated team player

Internet Marketing

•

• Customer-oriented

Natural Leader

Work History

LEASING CONSULTANT CREEKSTONE APARTMENTS N ASHVILLE, TN – 04/2012 TO 10/2012

Answered various calls per day and addressing customer inquiries, solving problems and providing new product

i nformation.

Greeted customers entering the office to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientele.

Implemented marketing strategies which resulted in 10% growth of customer base.

Assists with prospect traffic and generation

Showing units

Mini modeling units

Lease agreement preparation using Blue moon software and filing

Marketing etc.

PRICE ACCURACY/CUSTOMER SERVICE TARGET N ASHVILLE, TN- 11/2010 TO 5/2012

Assists in the daily operations of the store, maintaining merchandise presentation, and price accuracy.

Provide customer service, cashiering, and processing transactions.

Cash Handling for proper operation of registers

Responsible for selling and servicing customers within one or more departments.

Acting team lead when needed

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Routinely answered customer questions regarding merchandise and pricing.

HAIR CARE PROFESSIONAL SELF EMPLOYEED D ETROIT, M I- 08/2007 TO 11/2010

Provided quality hairstyles; weaves, braiding, natural hair care and treatments for all hair types.

Asked open-ended questions to assess customer needs.

Quality Customer Service with a polite demeanor

Built customer rapport with consistent development of quality hairstyles that fit the customer’s needs.

Management of time and client appointments

Politely assisted customers in person and via telephone.

Cash handling and product replenishment.

PRICE ACCURACY/CUSTOMER SERVICE LOWES W. BLOOMFIELD, MI - 10/2006 TO 08/2007

Moved throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the

outside perimeter of store. Provide customer service, cashiering, and processing transactions.

Cash Handling for proper operation of registers

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Provided customer service in various departments to answer customer questions and concerns.

Interpreted price tag and UPC information during merchandising and stocking.

Restocked inventory daily and reviewed data to verify proper replenishment.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Performed task that required prolonged standing.

Routinely answered customer questions regarding merchandise and pricing.

Education

BS B USINESS MANAGEMENT C URRENT –DEVRY UN IVERSI TY Southfield, MI

GED G ENERAL ED/AUTO MECHAN ICS 1999 -M IC H IGAN AUTOMOT IVE ACADEMY- Taylor, M I

Accomplishments

Conflict Resolution

1. Responsible for handling customer account inquiries, accurately providing information to ensure

resolution of product/service complaints and customer satisfaction.

Customer Follow-up

1. Ensured that customers were satisfied with company products and services by doing purchase follow-

up calls.

Customer Service

1. Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers.

2. Handled guest complaints, maintaining a positive dining experience for all rest.

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