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Customer Service Manager

Location:
New York, NY
Posted:
May 26, 2014

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Resume:

Shawn Hopkins, MBA

* ****** ****** ( Flanders, New Jersey 07836 973-***-**** (

aceatr@r.postjobfree.com

Experienced Technology Manager

Hands-on technical leader with dual MBA/Master of Technology Management

Degree looking to advance career to CIO level in corporate environment.

Seeking to transition Public sector to private sector through gained

experience and promotion. Adept at aligning leading edge technology

solutions with business strategy to impact the bottom line. Long term

success in evaluating business needs and developing real-cost scenarios to

recommend the best technologies to meet corporate IT goals. Known for

translating high-level business vision into actionable plans and

communicating IT initiatives to non-technical audiences. Team builder and

mentor skilled at rallying technical teams behind company agendas and

strategically leveraging assets to execute multiple, complex projects

within tight timeframes.

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Professional Experience

JEFFERSON TOWNSHIP, Lake Hopatcong, New Jersey ( 1989-Present

$88M annual budget municipal government serving 25K residents over 44

square miles.

Chief Technology Officer (2000-Present): Equivalent to Corporate Senior IT

Manager

Direct internal team and external outsourced software and services vendors

charged with administering and governing all information technology and

network operations, including new technology evaluation, contracting,

purchasing, systems availability/integrity, disaster recovery monitoring,

and process reengineering. Serve as strategic business analyst and special

projects manager for township administration, mayor, and council and as

technical liaison to outside agencies and vendors.

Key Accomplishments:

. Created Automatic Valuation Modeling web application hosted in cloud

using AWS and Azure services to monitor all real estate transaction

trends for entire state of NJ

. Transitioned desktop and mobile platform to virtual environment

. Shared service development of GIS Mapping between Local and County saving

$300K +

. 2010 developed Real Estate Market View trend analytical software.

. Eliminated $328K in cost and mitigated the loss of $8.3M in revenue;

computer trended Reassessment

. Developed, first of its kind NJ taxpayer information web portal

combining 12 disparite data feeds from 6 organizational units.

. Virtualized Data Center

. Government Certified Electronic Records Management

. Established Disaster Recovery Site, Policy and Procedures

Network Administrator (1999-2000)

Managed technical officers and support staff, configure network services,

monitor/implement usage and security policies, and oversee operational and

capital budgeting and expenditures.

. Increased auditing/reporting efficiency by consolidating 4 financial

systems into 1 enterprise system.

. Successfully migrated entire network, including server upgrades, Active

Directory implementation, and desktop migration, from Windows NT to

Windows 2000.

Morris County Tax Board's County Computer Tax System Committee (1997-

Present)

Serve as 1 of 4 tax assessors to sit on the Morris County Tax Board's

County Computer Tax System Committee, a group charged with advising the

county board and state on promoting efficiency and advancement of

automation and technology issues.

. Led and produced a 290-page instruction manual and training program for

County Tax System.

. Chaired committee to evaluate the migration from mainframe to UNIX server-

based program delivery.

. Recommended, beta tested, and implemented training for a variety of

technological upgrades

. Served as Committee Chairman, 1997-2003.

Tax Assessor (1989-Present)

Simultaneous role, by Mayoral appointment, overseeing the valuation of

9,500 properties valued at $3.3B. Manage 1 assistant and an outside

property inspection firm to administer New Jersey property tax statutes,

maintain property ownership records, defend valuations before County Tax

Board and New Jersey Superior Court, and conduct valuation trend analysis

for budget forecasting.

. 2011 Valuation Expert in NJ Superior Court

. Won the Project Management Institute's Project of the Year Award 2005 for

directing and an extensive, 3-year, court-ordered re-valuation

initiative, completing the $650K project on-time and on-budget and

establishing new customer service and value creation metrics.

. Re-valuation project increased total ratable property values $800M while

reducing the tax rate 26%.

. Reduced valuation administration time 30%, eliminated manual

calculations, and enabled data sharing, by implementing a digitized

property valuation system.

. Cut division's operating cost 23% over 5 years

Core Competencies

Strategic Business Management ( Project/Process Management ( Information

Technology ( Operations Support

Systems Integration ( Enterprise Architecture ( Capacity Planning (

Configuration Management

IT Management ( Hardware/Software Lifecycle Management ( Infrastructure

Architecture/Management

Database Design/Administration ( Information Security ( Disaster Recovery (

Business Continuity Planning

MCSE ( MCDBA ( MCP ( Cost Containment ( Finance ( Valuation ( Budget

Management ( Vendor Relations

Team Building ( Mentoring/Coaching ( Managerial Leadership ( Cross-

Functional Communication

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EDUCATION

Master of Business Administration (GPA 3.99)

Executive Master of Technology Management

Graduated valedictorian class

Graduate Student of the Year; 2-time Outstanding Scholar Award

Stevens Institute of Technology, Hoboken, New Jersey

Bachelor of Arts in Music

Rutgers University, New Brunswick, New Jersey

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