CURRICULUM VITAE

Preeti Sharma Agarwal

Binodidni Apartment

***/*, *** *** ****

Kolkata-700 074

Contact no. - 983*******

E Mail: aceat3@r.postjobfree.com

To present my case for a position with a result oriented company such as

yours, that requires an ambitious career-conscious person whose acquired

education and skills be utilized towards continued growth and advancement

of both the organization and myself.

Work Experience:

01 Company: Worked with INCOGNIX Services

Period: September 2012 till April 2013

Position: Assistant Manager HR and Operations

Work Exposure:

. Framing a clear and easily implementable HR Policies

. Manpower hiring as per the recruitment plan agreed along with

the Business heads/department heads.

. Plan and execute suitable interventions to keep the employees

motivated.

. Provide employee development and counseling assistance to

employees /team members to enhance employee performance and

productivity

. Take adequate measures to retain good employees, ring fence high

potential employees.

. Talent Acquisition, Employee retention.

. Payroll management.

.

02 Company: Worked with 2COMS Consulting Pvt Ltd. as a Sr Recruiter

Period: April 2011 till September 2011

Position: Senior Recruiter

Work Exposure:

. Co-ordinating with clients for various requirements.

. Meeting team deadlines and targets.

. Building strong Client relationship.

. Conducting review meetings.

. Sourcing, screening and selection of candidates as per client

requirements..

03 Company: Worked with KALISHA CONSULTANTS. as a Team Leader/Center Head

(Recruitment and Business Development).

Period: March 2009 till March 2011

Position: Team Leader/ Center Head

Work Exposure: [Recruitment and Business Development]

. Responsible for handling a team of 5-6 people.

. Responsible for over all fulfillments the Team Target.

. Responsible for arranging Campus Interviews.

. Also involved in Business Development activities such as preparing

Company Profile and sending PPT Presentations to the Client.

. Responsible for meeting the Client and providing them lucrative offers

to convert it.

. Responsible for preparing the Client Contract/ Service Agreement as in

when required.

. Provided many good Clients to the Company e.g; - Family Credit Bank,

Apollo Hospitals, MPS Food Products, ICICI First Source, Sparsh BPO,

Shriram Insight,Maharaja Microtech and many others.

. Provided many Creative Ideas to the Management and worked on it to

make it a success.

. Worked on cost cutting measures for the Company.

Overall, as it was a new organization I have worked even as a BD and Team

Leader Recruitment.

03 Company: Worked with WIPRO BPO LTD. as a Senior Support Associate for

DELL COMPUTERS.

Period: 11th October 2004 till February 2009

Position: Technical Associate

Work Exposure:

. Responsible for handling abroad (US) customers.

. Responsible for solving the customer's problem by troubleshooting the

hardware and software part over the phone.

. Responsible for sending the parts to the customers, which has gone

bad?

. Responsible for the proper communication to the customer through

emails and voice mails.

. Responsible for good customer experience and satisfaction with DELL as

a product.

. Responsible for good customer experience and satisfaction with WIPRO

for DELL as a client.

PROMOTION DURING JOB CONTINUITY

Promoted as a prestigious member of the QUALITY AND COMPLIANCE AUDIT

TEAM on 6th may 06.

. Responsible for the implementation of the policies and procedures

by DELL on calls.

. Responsible for auditing calls and check whether customers are

being treated in a proper manner or not.

. Responsible for setting up compliance alerts across the floor for

the non-compliant agents and mal practices.

Personal Information:

Date of Birth: 7th May 1983 Nationality: Indian

Place of Birth: Kolkata, India Marital Status: Married

Academic:

Pursuing MBA in HR and Marketing from SIBM Pune.

( Bachelor of Arts Jaipuria College

2003 Kolkata

( Higher Secondary 2000 Manindra Chandra

Examination (12th) College

Kolkata

( Madhyamik 1998 North Point Senior Secondary

Examination (10th) Boarding School

Kolkata

Signature:

Preeti Sharma Agarwal.

Contact this candidate