Nicole Randall

P.O. Box ****

Morrisville, N.C. 27560

919-***-****

acear1@r.postjobfree.com

Summary: My goal is to secure a rewarding software quality position that

will allow me to expand my current roles and responsibilities. I have over

ten years experience working in software quality assurance. I am

responsible for defining and implementing QA processes and procedures. I

have experience generating user stories and executing test plans for C++,

.NET, Java and web based enterprise class software solutions from technical

design specifications in an agile development environment. I coordinate

and communicate testing schedules to coincide with development release

schedules. I have excellent oral and written communication skills. I work

well within teams and with minimal supervision.

Technical skills

. QA process creation and implementation using agile software development

methodology; SCRUM master, user story creation, software test plan

creation, documentation, and execution

. Databases: MS SQL Server; Sybase SQL Anywhere; MS Access; Velocis; Oracle

. Source Code Repositories: CVS; MS Visual SourceSafe

. Test Tools/Aides: Visual Test 4.0; Silk Test 5.0; MS Office (Access,

Excel, Visio, PowerPoint, Project); Test Track; Certify, ClearQuest,

Microsoft TFS

Professional Experience

Itron, Inc., Raleigh, NC

January 2008 to Present

Sr. Software QA Engineer - Team Lead

. Create user stories according to technical and functional requirements

. Execute functional, regression, and performance tests based upon user

stories

. Participate in requirements and technical design reviews to ensure

clarity of design and usability

. Provide back level support as needed for field service engineers

. Coordinate test execution with project management, development and

customer support

. Configure test environments to include database upgrades and

installations

. Vendor management for offshore teams

Peopleclick Authoria, Raleigh, NC

May 2007 to January 2008

Sr QA Engineer

. Review requirements, specifications, and documentation to gain a thorough

understanding of the programs and processes to be certified

. Execute functional, application, regression, and performance tests

. Configure test cases for assigned modules, builds and test systems

verification

. Maintain test databases and ensure their integrity and accuracy

. Implement completed projects into production according to schedule

Bloodhound, Durham, NC

July 2006 to May 2007

Sr. QA Analyst

. Generate and execute test plans, test matrices, and test cases

. Review and assist in creation of specifications and requirements

documentation

. Implement formal process for delivery of software builds and test

coverage reporting as the only QA person in the organization

. Define and implement QA processes and procedures for a healthcare claims

adjudication system

. Provide QA expertise to Development, Operations and Client Services for

end- to- end system verification

Select Group, Raleigh, NC

March 2006 to June 2006

Sr. SQA Engineer, Contractor - Itron, Inc.

. Define and implement QA processes and procedures

. Current Projects: Itron Enterprise Edition; MV90 XI Service Mode

. Generate and execute test plans for C# server and client applications

. Document test case results and log incidents using QA tracking tools

. Investigate and provide detailed defect documentation to aid development

in debugging high priority fixes

Veritas/Symantec Corporation, Durham, NC

July 1998 to March 2006

Sr. SQA Engineer

. Define and implement QA processes and procedures for the Software

Infrastructure Group

. Generate and execute test plans for C++, Java and web based enterprise

class storage area network management solutions based upon design

specifications

. Current Projects: SANPoint Control, CommandCentralStorage

. Document test case results and log incidents using proprietary tracking

tools

. Research defects to aid development in targeting problem areas that

require fixes

. Provide back level support for major customer issues as necessary

. Coordinate and communicate testing schedules to coincide with development

release schedules

. Configure test beds for various customer scenarios and feature level

testing

. Platforms: W2K, W2K3, XP, HP-UX, Solaris, RedHat Linux, I18N

LabCorp, Durham, NC

Dec 1997 to July 1998

Software Quality Assurance Specialist 1

. Performed audits on software change requests

. Created and executed test plans for Clinical Trials Manager software

. Trained co-workers from off-site location on Clinical Trials Manager

Software

. Attended FDA validation and verification seminars to ensure team

compliance

. Coordinated and monitored the system test activities for Clinical Trials

Manager software

Hill-Rom, NetLinx, Cary, NC

July 1997 to Dec 1997

Software Test Technician IV

. Tested COMposer hospital software to include Telephony and Paging

. Documented software and hardware defects for development in an FDA

regulatory environment

. Created necessary documentation for an FDA regulatory environment

IBM, Raleigh, NC

Nov 1996 to July 1997

Lab Support Intern

. Set up test environments on Windows NT 4.0 using Distributed Data Systems

and TCP/IP protocol

. Tested retail POS software on Windows NT 4.0 and OS/2 environments

. Documented software and hardware defects for development

Education

University of Phoenix

Bachelor of Science, Information Technology - February, 2004, GPA 3.8.

Wake Technical Community College

Associate of Applied Science, Microcomputer Information Systems Technology

- August, 1997, GPA 3.75.

Professional organizations

Triangle Information Systems Quality Association - Board Member 2006 - 2012

Itron Employee Emergency Fund - Board Member 2012 - Present

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