KAPPA HEYMAN

**** ***** *** ● Louisville, KY ****5 ● 502-***-**** or 502-***-****

aceapz@r.postjobfree.com

OBJECTIVE

To secure an Entry Level Administration Support position utilizing my education, work experience and customer service skills.

HIGHLIGHTS AND QUALIFICATIONS

1. Establish excellent relations with clients and staff

2. Excellent organizer with solid planning and problem-solving skills

3. Diligent, punctual, friendly and a highly motivated individual

4. Knowledge of Microsoft Office Suites and Internet browsers

Key Strengths:

? Customer Relations/Service

? Trouble Shooting & Problem Solving

? Attention to Detail

? Deadline Driven

? Confidentiality & Integrity

Technical Proficiency:

1. Software: Microsoft Office Suite; Windows XP OS; and Internet browsers

2. Office: Type 40-55 WPM; operate general office equipment

EDUCATION

Associate in Applied Science Degree ? Computer Application, National College of Business Louisville, Kentucky; Graduated June 2005

Clinical Assistant Diploma-Spencerian College Louisville, Kentucky; Present

PROFESSIONAL SKILLS

Customer Service Representative Helpdesk

GE, Louisville, KY (11/2013-Present)

1. Inbound and Outbound inquiring on payment invoices

2. Helpdesk for GE Supplier?s

3. Research Project?s for GE Appliances for Supplier?s

Intake Specialist

Rxcrossroads, Louisville, KY (07/2013-Present)

1. Keying in patient information into company program system

2. Inbound calls for information of insurance or patient information

3. Keying insurance and medicine information for processing claims

Customer Service

Trover Solutions, Louisville, KY (03/2012-01/2013)

1. Inbound Call center

2. Review Claims for insurance company to see third party liable for accident

3. Open events for insurance company to get subrogation

Mailroom Clerk

Manpower Staffing (SHPS), Louisville, KY (01/2012-03/2012)

1. Open Claims for processing

2. Review all receipts for processing

3. Set all claims up for processing

Customer Service

Manpower Staffing (SHPS), Louisville, KY (10/2011-12/2011)

1. Open Enrollment into medical benefits

2. Enrolling Clients into Flexible Spending Accounts

3. Processing their enrollment

Customer Service/Sales

Citi (Sear Portfolio), Louisville, KY (10/2008-05/2009)

1. Inbound Calls about Sears Credit Card

2. Answer questions about Credit Cards

3. Assisting Customers with any Credit Card Issue

Contact this candidate