Raymond Chan

**** ** ****** **

Seattle, WA ***06

Cell Phone#: 206-***-****

Email: aceajm@r.postjobfree.com

EXPERIENCES:

Philips Healthcare: Senior Software Technician Jan 08 - Present

* Lead a team of 12+ QA Testers both onshore and offshore throughout the entire SDLC for multiple R&D software

program releases

* Responsible for the development and implementation of SQA test plans, test cases, test scripts, user stories, and test

strategies for new system software releases

* Own and participate in end to end feature testing of new and existing software releases

* Analyze and Identify system defects through integration, regression, performance, and automation testing

* Responsible for the setup, execution, and debugging of Daily Automated Regression Tests against new ultrasound

software releases. Performed debugging/root cause analysis of automated test failures and test environment issues.

* Act as the (SME) subject matter expert for premium ultrasound data storage, os installations, and UI workflows

* Participate in daily Agile and Scrum stand up meetings reporting on issue counts, risks, project timeline/schedules

* Analyze, plan, initiate, and manage all (UAT) user acceptance testing for clinical validation of new premium ultrasound

software product release through project completion.

*Communicated project status to program stakeholders and senior management by generating reports and metrics to show

data specific results on issue counts, project statuses, program risks, program budgets, and cost reduction plans

* Worked with the Senior SQA Manager to develop and implement testing project plans, including work breakdowns, task

assignments and scheduling, test resource allocation, project communication processes, and risk assessments

* Worked with Senior Management to develop project plans, project scope, schedule, budget, resource availability, and

deliverables for sustaining ultrasound programs in a Software Project Engineer role

Expeditors International of Washington, Inc. Quality Assurance Specialist Sept 04 - Dec 07

* Performed Quality Control and Quality Assurance for Expeditors Web Apps, Accounting, and CRM Systems

* Performed black-box, grey-box, and white-box level testing against technical system requirements

* Created and executed quality assurance test plans, test cases, and use case test scenarios

* Managed and Triaged software defects utilizing Bugzilla and TeamTrack bug tracking apps for the QA Team

* Produced weekly Defect Reports and Issue Analysis Trends and escalated high priority issues to the project team

* Attended and participated in Project Requirement meetings, consulting on system software quality

* Conducted test audits to identify and recommend process improvement and software testing best practices

* Worked closely with the project team which included Project Managers, Business Analysts, System Designers, Software

Developers, and Upper Management on improving quality assurance processes for each project iteration

* Utilized the Agile and Waterfall (SDLC) Software Development Life Cycle Test Methodologies

Northwest Administrators, Inc. Pension Auditor Apr 03- Aug 04

* Conducted Pension Audit for major incorporated employers affiliated with the WCTPTF

* Examined and Analyzed employer payroll records, ensuring correct contributions reported

* Analyzed audit findings and discrepancies by writing reports for upper management

* Was responsible for interacting with managerial personnel to disclose contract disputes

* Presented solutions for employers correcting their pension contribution reporting methods

* Assisted in training new pension auditors to conduct field training and contract analysis

* Organized continuous improvement projects to capture process improvements for overall audit completions

EDUCATION:

University of Washington

Bachelors Degree: Business Administration

Concentration: Information Systems & Finance

Graduated: March 2003

Certificate Courses:

University of Washington

• Project Management Certificate Program Completed May 2011

• Software Testing Certificate Program Completed Feb 2006

Online Course completed:

• UW Extension C++ Fundamentals Course Completed Sept 2009

QUALIFICATIONS:

• 9 years of experience in quality assurance software testing, utilizing Test Methodologies that includes; iterative

stage development testing, Feature Interaction Matrix Testing, Agile, waterfall, black-box, grey-box, white-box,

UAT – user acceptance testing, and regression test approaches

• 3 years of experience as a QA Test Lead in driving the planning and coordination of test activities both onshore

and offshore team members in a dynamic project environment

• 2 years of experience in project management for sustaining ultrasound programs

• Excellent Teamwork, Organization, Analytical, Communication, Written, and Presentation skills.

• Knowledge of Project Management Methodologies in Cost Benefit Analysis, Project Management, Resource

Mgmt, Scheduling, Planning, and Organizing.

• Familiar with the execution and debugging WinRunner and SILK Automation Tools

• Proficiency with MS Office, Excel, Access, MS Project

• Familiar with PMI PMBOK concepts and techniques, Software Development Lifecycle, IBM Rational Clear

Case, DBVisualizer, Visio, SAP, C++, MS Visual Studios, Microsoft SharePoint

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