Angela Tropier

**** **. **** ******

Richmond, VA 23230

804-***-****

aceaji@r.postjobfree.com

SUMMARY:

Business professional with experience in customer services especially, retail banking and credit

cards. Experience in working with patrons face-to-face as well indirectly. Ability to prioritize

assignments, while working independently, as well as within team environments. Efficient in

Microsoft Office, Excel and PowerPoint.

Experience:

Avion Temporary Staffing, Richmond, Virginia 12/2013-02/2014

Customer Service Representative

• Schedule Freight Shipments for clients

• Follow-up to ensure delivery

• Meet daily call center requirements for calls

JC Penny’s Richmond, Virginia 11/2013-12/2013

Customer Service Representative (Seasonal)

• Assisted customers with purchases

• Cash out daily receipts

• Kept assisted areas cleaned and neatly

• Operated cash register

• Greeted and assisted customers with purchases

Capital One, Richmond, Virginia 6/2012-08/2013

High Value Servicing Disputes Coordinator

• Researched and resolved credit card disputes

• Initiated calls to merchants on behalf of customer in an effort to proactively

resolved customer’s needs for quick resolution and for cost savings of dispute

process

• Start dispute process through Choridant dispute processing system

• Through efficient assessment of the validity of dispute rights based on Federal

guidelines

• Provided update status on disputes filed

• Accurately reported fraudulent activity and issued new Credit Cards

• Provided follow-ups calls to consumers if necessary to provide status on credit

refund

• Maintained departmental monthly goals of 95% or better on Quality and

Monitoring

SunTrust Bank, Richmond, Virginia 5/2010-5/2012

Credit Bureau Disputes Specialist

• Researched and resolved Consumer credit bureau disputes

1

• Ensured accurate reports were submitted to all major reporting agencies for

customers

• Accessed and retrieved credit disputes forms from E-Oscar reporting system

• Processed disputes obtaining correct information from systems used within bank

• Updated credit disputes onto E-Oscar reporting system

• Updated credit disputes into internal database system

• Maintained departmental monthly goals with accurate rate of 85%

Consumer Loan Bankruptcy Specialist 4 10/2005-5/2010

• Managed Bankruptcy Loans

• Processed incoming bankruptcy petitions for Chapters 7, 11 & 13

• Processed and responded to incoming mail, faxes and emails from attorneys

• Maintained and managed active queue work on daily basis

• Reviewed and recommended accounts for charge-off, repossession and

foreclosure

• Updated and worked credit charge-off reports monthly within allotted timeline

requirements

• Provided status of charged-off accounts in monthly meeting with upper

management

• Point of contact for team members for escalated calls, account review; also

assisted in training new associate

• Essential part of Recovery Management System special project testing relating to

bankrupt accounts

Spherion Agency Richmond, Virginia 12/2003-10/2005

Skip Tracer-Collector

Temporary-to-Permanent SunTrust Bank

• Used NexisLexis, Clear Point and other Internet Systems to locate clients who

were delinquent on accounts

• Negotiated payment arrangements to bring account current

• Average skip finds per month 200

ADT Wireless Services, Inc. Richmond, Virginia 2/2002-11/2002

Manager, Collections Department

• Delivered various staff training programs

• Trained in some aspects of Human Resources to include entering new hires into

VA State Employment System

• Delivered New Hire orientation

• Maintained and issued related work benefits

• Supervision of 3 collectors within Collection Department

• Monitored associates calls for quality control and training

• Collaborated with management providing updates on accounts prior to charge off

and outside collections

• Used EXCEL to manage and track customers’ accounts

Technology Plus Corporation, Richmond, Virginia 10/1998-1/1999

2

Recruiter

• Recruited contractor workers Information Technology based work

• Reviewed resumes for key words necessary to match skill set for open positions

• Used Internet Provider Services in order to locate and match candidates with

proper skill sets for open positions throughout the United States

• Assisted with relocation of candidates

• Successfully placed qualified candidates to fulfill positions

EDUCATION:

CENTRAL MICHIGAN UNIVERSITY

Masters of Applied Science; Human Resources, Off- Campus Program; September 2013

Volunteer/Community Services

Infinite Scholarship Program; Recruitment for college students for Central Michigan, October, 2013

References Available Upon Request

3

Contact this candidate