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IT Support Specialist

Location:
Chicago, IL
Salary:
45K
Posted:
May 25, 2014

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Resume:

Robert Gable

*** *. ******** ******* **** *** Chicago, Illinois, 60614, 312-***-****

aceaiv@r.postjobfree.com

Professional Experience

Howard Brown Health Center Chicago Illinois

Information Technology Support Specialist May 2012 - Present

• Windows Administration, Active directory, WDS

• Install and perform repairs to hardware, software, or peripheral equipment, following

design or installation specifications.

• Troubleshoot network or connectivity problems for users or user groups.

• Install and configure wireless networking equipment.

• Set up equipment for employee use, performing or ensuring proper installation of cables,

operating systems, or appropriate software.

• Oversee the daily performance of computer systems.

• Install new hardware or software systems or components, ensuring integration with

existing network systems.

• Create or revise user instructions, procedures, or manuals.

• Document help desk requests and resolutions.

• Train users in procedures related to network applications software or related systems.

Edge Alliance LLC. Chicago Illinois

Digital Literacy Manager January 2013 - Present

• Present Digital Literacy Case Manager, Edge Alliance LLC Provide computer hardware,

software, application support and education to the residents and Systems administrator

role for the Edgealliance's company network.

New Global Net LLC. (Owner) Chicago Illinois

President June 1998 - Present

• Test and verify hardware and support peripherals to ensure that they meet specifications

and requirements, by recording and analyzing test data.

• Analyze user needs and recommend appropriate hardware.

• Negotiate prices, discount terms and transportation arrangements for merchandise.

• Confer with sales and purchasing personnel to obtain information about customer needs

and preferences.

• Examine, select, order, and purchase at the most favorable price merchandise consistent

with quality, quantity, specification requirements and other factors.

Waveland Golf Inc. Chicago Illinois

Internet Sales /Website Manager January 2000 - September 2009

• Install or configure web server software or hardware to ensure that directory structure is well-

defined, logical, secure, and that files are named properly.

• Determine sources of web page or server problems, and take action to correct such problems.

• Develop web site performance metrics.

• Review or update web page content or links in a timely manner, using appropriate tools.

• Install or configure web server software or hardware to ensure that directory structure is well-

defined, logical, secure, and that files are named properly.

• Track, compile, and analyze web site usage data.

• Evaluate or recommend server hardware or software.

• Formulate pricing policies on merchandise according to profitability requirements.

• Examine merchandise to ensure correct pricing and display, and that it functions as advertised.

• Keep records pertaining to purchases, sales, and requisitions.

• Coordinate sales promotion activities, such as preparing merchandise displays and advertising

copy.

Gabsen Marketing Inc. Chicago Illinois

Owner January 1998 - August 2005

• Optimize Web site exposure by analyzing search engine patterns to direct online

placement of keywords or other content.

• Perform or direct web site updates.

• Design, build, or maintain web sites, using authoring or scripting languages, content

creation tools, management tools, and digital media.

• Install and configure hypertext transfer protocol (HTTP) servers and associated operating

systems.

• managed a Web Hosting network that had a customer base of 2500 hosts and 8000+

domain names. In charge of setup and support of new accounts. Development,

maintenance, and monitoring of search engine placement.

Advocate Health Care Chicago Illinois

Outpatient Program Primary Counselor CADC. February 1997 - June 2002

• Complete and maintain accurate records or reports regarding the patients' histories and

progress, services provided, or other required information.

• Counsel clients or patients, individually or in group sessions, to assist in overcoming

dependencies, adjusting to life, or making changes.

• Develop client treatment plans based on research, clinical experience, and client histories.

• Conduct chemical dependency program orientation sessions.

• Participate in case conferences or staff meetings.

• Coordinate counseling efforts with mental health professionals or other health

professionals, such as doctors, nurses, or social workers.

• Review and evaluate clients' progress in relation to measurable goals described in

treatment and care plans.

• Interview clients, review records, and confer with other professionals to evaluate

individuals' mental and physical condition and to determine their suitability for

participation in a specific program.

• Plan or implement follow-up or aftercare programs for clients to be discharged from

treatment programs.

• Intervene as an advocate for clients or patients to resolve emergency problems in crisis

situations.

• Modify treatment plans to comply with changes in client status.

Certifications

CompTia A+ certified CE, CompTia N+ certified CE. CompTia S+ certified CE.

Currently Seeking: MCSA

Education

Northeastern University; Chicago, Illinois United States



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