Post Job Free

Resume

Sign in

Customer Service Manager

Location:
United States
Posted:
May 25, 2014

Contact this candidate

Resume:

Profile

U.S. Air Force Veteran - Military trained in Logistical Management

including but not limited to, Project Planning, Interviewing, Educational

Management, Counseling, Training and Development, Inspection and Appraisal

and Customer Service, seeking a position in which my knowledge, skills, and

abilities can be utilized to increase efficiency and productivity while

providing an opportunity for growth and advancement. US Passport and

Security Clearance obtained

Summary of Skills

Operation Manager Memorial Hermann Houston, TX

Dec. 2013

Conduct and administer fiscal operations, including accounting, planning

budgets, authorizing expenditures, establishing rates for services, and

coordinating financial reporting. Direct, supervise and evaluate work

activities of medical, nursing, technical, clerical, service, maintenance,

and other personnel. Plan, implement and administer programs and services

in a health care or medical facility, including personnel administration.

Direct or conduct recruitment, hiring and training of personnel.

Establish work schedules and assignments for staff, according to workload,

space and equipment availability.

Educational Manager Electronic Dreams Sports Houston, TX

Jan. 2011 - Oct 2013

We developed a link to learn technology for Students, Parents and

Instructors by enhancing ones understanding of S.T.E.M. Project though

interactive sports sciences technology www.ed-sports.com . Implemented

marketing plans to develop a Business Vocational Project and Athletic

Program to raise educational awareness and fundraising campaign for Victory

Predatory Campuses. www.vprep.net creating innovative programs to serve

college bound students and community partners in business

NCLB records of materials filed or removed, using logbook tutorial computer

systems www.tutorswithcomputers.com

Managed a web-based interactive education system for (K-12) a professional

mentorship program www.thelinktolearn.org

RELATED EMPLOYMENT

Adjunct Professor Lone Star Community College Cypress, TX

Aug 2010 - Sep 2010

Educational Instructor Americorp Federal Program Houston, TX

Feb. 1999- Mar 200

Routing Manager Houston I.S.D Houston, TX

Mar. 2009 - Mar 2010

Performed system upgrades using a route management database synovia -

school bus GPS Smart System

Worked cooperatively with other Texas school districts as it relates to

logistical safety management systems

Organized Professional Development Seminars for bus operators and special

needs transportation personnel

Created a Safety Guide for School Bus Operation for Houston ISD published

2010.

Developed a Transportation ASTEM project and training seminars for staff

and students equal to140 OJT hours

FEDERAL EMPLOYMENT

Logistical Management United States Air Force Fairfield, CA

Mar. 2000 - Aug 2001

Mail Processor United State Postal Service Houston, TX

Mar. 2005 - Aug 2005

Transportation Inspector S.A.I.C. Sayville, NJ

Oct. 2012 -- Nov 2012

Residential Inspector F.E.M.A

Houston, TX Aug 2005 - Dec 2013

Professional Experience

Education

EMBA- Business Management Texas Women University Houston, TX

In Process (Pending)

B.S. - Social Science University of Houston Houston, TX

August 2005

B.S. - Chemical Engineering Savannah State University Savannah, GA

December 2002(non-certified)

A.A. - Engineering Technology Houston Community College Houston, TX

May 2003

Professional Certifactions

> Licensed Claim Adjustor Texas

December 2013

> Certified in Xactimate Software Louisiana

December 2013

> Certified in NCCER/OSHA Texas

October 2011

> Certified in Logistical Analyst Texas

December 2011

> Certified in Control4 Texas

December 2013

> Certified in Training & Development Texas

January 2014



Contact this candidate